Doors & More Opiniones 

2362
•
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very happy with this supplier. Website was easy to use, with a great range. Prices were good, very competitive, quality is good also. Order fulfilled quicker than most. Delivery was excellent, tr... Ver más

Valorada con 2 estrellas sobre 5

The timeframe for the delivery of the doors was not met which caused difficulties for the following jobs planned. The returns policy is extremely frustrating and unhelpful, no exchange is accepted, no... Ver más

Valorada con 4 estrellas sobre 5

4 so far... everything's perfect so far, my delivery was 15 mins after the start of the morning time slot, delivery guy was curtious, smart and helpful; also brought doors inside for me which I wasn't... Ver más

Valorada con 5 estrellas sobre 5

We are renovating the house and replacing all of the doors. We had already replaced some ... this door was far higher quality, arrived promptly and was cheaper than the doors we had already bought.

Información sobre la empresa

  1. Proveedor de puertas
  2. también en la categoría
  3. Almacén de puertas
  4. Proveedor de ventanas
  5. Tienda de puertas

Escrito por la empresa

Doors & More stock a huge range of internal and external doors including bifolding, French and folding doors. Free delivery on orders over £750. Shop today.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 75% de las opiniones negativas

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4,1

Todas las opiniones

(2362)

244 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Delivery more than 5 weeks

Delivery more than 5 weeks. Called up and person lied saying it hadn’t left the depo delivery company already said they had it but that was their delivery date.

10 de diciembre de 2025
Logotipo de Doors & More

Respuesta de Doors & More

Hi Barry, I can see that this order was placed on 11 December, with delivery scheduled for 6 January. Due to our two-week shutdown, this falls on the ninth working day. As noted on our website, we were closed from 19 December until 2 January. That being said we do apologise that this has fallen outside of our usual lead time, and for any inconvenience this has caused you.

Valorada con 1 estrellas sobre 5

Will never use again

6 de diciembre de 2025
Logotipo de Doors & More

Respuesta de Doors & More

We are really sorry to hear of the issues you have experienced with our couriers. The goods were despatched to them the following working day from when you placed your order, so should have been delivered within the advertised 3-7 working day lead time. Unfortunately some Scotland postcodes were experiencing delays at this time so were taking longer than we would have liked. We can only apologise for the inconvenience and frustration this may have caused.

Valorada con 1 estrellas sobre 5

Door was fine, sales service was terrible.

The door I selected from website was out of stock, why have it available on website? Was told by email. Then followed more than a week of back and forward emails, mostly taking more than 24hrs for replies, where I was told I’d have to pay an extra 10% (roughly) so they could get the door from another supplier. I couldn’t find the door online anywhere else so I had to go with paying the extra. Then, once this was agreed I had to wait days more for them to take my payment and order the door. I called many times, but was told I could only work with the one person in charge of my order, but they were never at their desk. Eventually, the door came but caused major delays to my project. Sales person didn’t seem to care. Will never ever buy from them again.

1 de diciembre de 2025
Logotipo de Doors & More

Respuesta de Doors & More

Hi Ross, We are sorry to hear of the issues you have experienced with your order. We run a live stock feed directly from our suppliers onto the website so the information provided should be the most accurate information possible. As soon as we were made aware from the suppliers that this door was no longer available we contacted you straight away to get this resolved. We can only apologise for the inconvenience this has caused you and for the delays coming back to you.

Valorada con 5 estrellas sobre 5

Bathroom door

Promptly delivered. Good quality door - very solid. Glazing nice - I went for obscured glazing as it is for my new bathroom. Very happy.

8 de diciembre de 2025
Valorada con 1 estrellas sobre 5

False advertisement

Ordered a door as the one advertised was same colour variation as the other doors in my house when it arrived it was a pale brown colour which was totally different to what I have. Asked for this to replaced but they have refused and given the standard excuse that oaks come in different shades, etc but if that's the case then advertise that but they have only advertised the door shade I needed. I have asked for the door to be returned and I will order from another company. Really disappointed as they didn't even offer a solution to try and resolve the issue.

18 de diciembre de 2025
Opinión espontánea
Logotipo de Doors & More

Respuesta de Doors & More

Hi Tommy, The images on the website are computer generated images to give you an idea of what the door will look like. You ordered an unfinished Oak veneered internal door so you will get natural variation between doors, this would be the same regardless of where you ordered from unfortunately. As the doors are unfinished they do need finishing once on site so you can varnish the doors to a darker colour if this is required.

Valorada con 1 estrellas sobre 5

Ordered a half glazed door

Ordered a half glazed door, been out for delivery for 10 days, no updates what so ever, called through twice, finally got through after waiting for over an hour, to find out the door was damaged and returned back to factory, yet still wasn’t updated with anything.
Awful customer service, not the most helpful.

17 de diciembre de 2025
Opinión espontánea
Logotipo de Doors & More

Respuesta de Doors & More

Hi Jay, We are sorry to hear about the issues you have experienced with our couriers. Unfortunately the couriers did not notify us of an issue with your order, so we were not aware of this until you called. Had they notified us we would have raised a replacement straight away. I can see that you have since requested a full refund, which I can see has been actioned for you. We apologise again for the inconvenience this has caused you.

Valorada con 1 estrellas sobre 5

No response after payment

Very disappointed with my experience so far. They dont answer phone or respond to emails. I am currently £1800 down with an angry customer of my own now. I have spent hours on call waiting for an answer with no luck.

30 de noviembre de 2025
Opinión espontánea
Logotipo de Doors & More

Respuesta de Doors & More

We are sorry to hear you were unable to get through on the phone lines, we are currently experiencing a high volume of calls and emails so response times are longer than we would like.

I can see that you have now spoken to an aftersales team member who has processed a refund for you.

Please accept our apologies for any inconvenience caused.

Valorada con 1 estrellas sobre 5

wrong size door was delivered

wrong size door was delivered. Although i have called many times to get this rectified i am constantly having to chase for the wrong door to be collected and the correct door that was ordered to be delivered.

29 de noviembre de 2025
Logotipo de Doors & More

Respuesta de Doors & More

Hi Martin, We are sorry to hear that you have received the wrong sized door, this looks to be a picking error from the warehouse. I can see that you emailed after we closed on Thursday, so this was picked up on Friday and replacements despatched on Friday. If the couriers have not already been in contact they should be shortly to confirm the delivery date. Apologies again for the inconvenience this has caused you.

Valorada con 2 estrellas sobre 5

I rang customers to get a delivery…

I rang customers to get a delivery update and was advised my items were in fact out of stock (despite being advertised as in stock at point of order) and would not be delivered until after Christmas
Days later they arrived on the 8th December, whilst I am pleased they arrived sooner than advised how can comms be so inaccurate, this meant I stood the carpenter down and now won’t get my doors fitted until after Christmas which is bitterly disappointing.
To compound matters when I enquired about the separate handles and back latch there was. I record on your system despite having paid for the items via a payment link, your representative then arranged despatch but had I not rung what would have happened? I was advised on th 9th they would arrive no later than today, am eagerly awaiting delivery but not honestly holding out much hope based on my experience so far

28 de noviembre de 2025
Logotipo de Doors & More

Respuesta de Doors & More

Hi William, We are really sorry to hear about the issues you've experienced on your order. I can see that the information provided in regards to the stock came directly from the suppliers, who are still showing the item as out of stock on their live stock portal. We can only sincerely apologise about this misinformation, it is never our intention to mislead our customers. The incorrect stock portal information has been raised with our suppliers so they can rectify this to ensure this doesn't happen again.

Please accept our apologies for the inconvenience this has caused you.

Valorada con 5 estrellas sobre 5

Fantastic doors

Fantastic doors , delivery was on time and I was kept in the loop regarding delivery time , all the bad reviews didn’t make any sense .. really happy

27 de noviembre de 2025

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