DOOR SUPERSTORE Opiniones 

Great advise and quick responses to emails.
Very friendly and helpful team :)

Great customer service with constant communication and resolution of any issues.
Product as described and delivered with care.

We have ordered before and needed another door. Always a phone call first to make sure the delivery day/date is suitable. Always very polite and friendly on the phone. Delivery drivers are amazing and carry the doors up for us (we have a narrow driveway) and again friendly and polite.
Plus good quality products and this is why we have 11 of these doors from this company.
Thank you guys 10 🌟

very simple to use and quick service. I was kept up to date with the delivery and could change the delivery day without any issues

good service and a quick delivery.
The door seems good quality - its too soon to say how durable it is of course.

Frame took 2 weeks to arrive. Caused a lot of hassle with carpenter appointment etc. Delivery service was appalling. We need 10 x interior doors next but will go elsewhere due to the stress!

Very easy to place order
Very pleased with our product.

Easy to order and delivered doors are of good quality. Delivery took longer than expected as one door not in stock but communication was good and delivery at time/date given on time. Will use again

Great customer service. Superb door handles which Marc pointed out that we would not be disappointed, how right he was. Thank you Marc for all your help over the telephone, you made it so much easier for us when deciding all the other bits to add.

Short delivered on the doors, and no intumescent strips at all arrived…
No fault of mine, and no urgency for you to get the shortfall addressed

Not happy

Very easy to order, doors delivered by a very considerate driver, he was extra careful walking through the house to place the doors where I needed them. Very polite and friendly. Good service thank you

It’s a shame you have to leave a star when in reality I would leave none at all.

Terrible company with terrible customer service. The courier caused damage to our home to our brand new door (on the day it was installed) during their delivery. Door superstore claimed they had no responsibility to assist us in the damage claim and months down the line we are no further forward. The items they delivered were also damaged, dirty and unfit for purpose.

The damage was reported immediately and blatant and utter lies have been told throughout their whole “investigation”. Photographic evidence was provided immediately as requested and independent witness statements were refused to even be entertained.

Despite inconsistencies, total lies and forgery of my signature on delivery they still have the audacity to claim that they are totally innocent.

Upon several requests for their complaints procedure and questioning of their credibility of their investigation, no response was given on such items. No apology was given for forgery of my signature which is a serious offence.

We are now left with a £1500 repair bill for our door which they are not interested in.

Terrible company, terrible customer service and down right liars.

Will never use again!!!

For your own sake, go elsewhere and avoid this company at all costs, take your money and run like they have with us.

Totally shambolic!!

Straightforward ordering process, good price for what I wanted, pleasant customer service on phone, reliable and helpful delivery. I’ve used them twice so far.

I needed architrave wider than 70 mm but not as wide as 95mm (common sizes for others). You were the only ones I could find with 80mm wide, and it's longer than the stated 2100 and did the job well. I'm very pleased with it and the doorsets are all looking great.

We had internal doors delivered and during delivery, damage was caused to our property. Despite contacting door superstore immediately to raise this and having 3 independent witnesses, Door Superstore and unwilling to accept liability for this. The delivery company also forged our signature, claiming we were happy with delivery amongst other untrue statements. Door Superstore have been unwilling to co operate and take weeks to respond to emails.

In response to the below response from Door Superstore - it was Phil himself who I originally spoke to and when I was getting nowhere with anyone at Door Superstore, I contacted Trading Standards who were in correspondence with them. Despite Trading Standards contacting them with three witness statements along with photographs of said damage, Door Superstore stated “ No photographs, video footage, or any other objective evidence have been submitted to support the allegation that our driver's actions caused the damage. The witness statements alone do not establish that the alleged damage resulted from our driver's conduct”. They have refused to accept three witness accounts of this to avoid liability. Terrible customer service.

Having made a basic error in my choice of product I was Abel to return the wrong product and order the correct one, custom quoted and still reasonably priced, delivery and collection managed superbly and at no additional cost to me. Cannot say how happy I was with the level of service throughout. Customer service department excelled. Thank you.

Not really good

I will never order from this company again. After ordering my garage door 30 days ago I am still waiting for a confirmation on delivery, when it states delivery between 15-28 days. They contract out to other companies so communication is difficult, always blaming each other. After saying the door would be here yesterday or today, I’ve still not received anything regarding delivery. I emailed and called regarding this and still no one has got back to me.

Excellent experience.
Easy ordering, excellent delivery service.

Great door and good value for money.