We ordered some Crystal double glazed units. Service was amazing, we needed to change our order at the last minute and Abbie in the sales team was incredibly helpful and patient. They had to be deliv... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Worse customer service I have ever received in my life. Placed order in March 2026 and been fobbed off with delayed excuses, requested full refund after they said they had delivered the doors on... Ver más
La empresa ha respondido
Amazing quick delivery, ordered in the morning and it was at my house by next morning. Very professional in all aspects.
Great customer service. Superb door handles which Marc pointed out that we would not be disappointed, how right he was. Thank you Marc for all your help over the telephone, you made it so much easier... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de puertas
- también en la categoría
- Almacén de puertas
- Proveedor de puertas
- Proveedor de puertas de garaje
- Puertas de interior
Sobre DOOR SUPERSTORE
Escrito por la empresa
Who are we?
DOOR SUPERSTORE is a specialist online supplier of over 6000 doors and door hardware to match. With the best brands at great prices and unrivalled customer service, DOOR SUPERSTORE is the obvious choice.Expert support
With all the latest trends, sizes, fire ratings and more, backed by excellent technical expertise and customer service. Ordering is quick, delivery is reliable, and expert advice is always available meaning you get the right materials for the job delivered direct to site.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Información de contacto
Burrington Way, PL5 3LX, Plymouth, Reino Unido
- 01752 422 501
- sales@doorsuperstore.co.uk
- www.doorsuperstore.co.uk
4,1
Muy bueno
5 mil opiniones
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Gate ordered and delivered quickly…
Gate ordered and delivered quickly thought it was a good price and good quality
8 de junio de 2026
Respuesta de DOOR SUPERSTORE
Hi Kieran,
We are so glad you are happy with the quick delivery, price, and quality of your gate! Thank you for your feedback, and we hope to see you again.
Kind regards,
Phil.
Respuesta de DOOR SUPERSTORE
Hi Alan,
We're happy to hear your doors arrived in perfect condition. We appreciate your positive feedback and hope to see you again in the future.
Kind regards,
Phil.
Advertised price was not honoured after…
Advertised price was not honoured after payment was taken and order confirmation with delivery date confirmed.
Instead they delivered 1/4 of the quantity ordered with a dispatch receipt for the correct quantity ordered. On calling them, they tried to request a further £640 for missing the items, I was informed this was due to a pricing error on the website.
I explained, that should not matter as the advertised price was confirmed at point of sale and after receiving confirmation of order with delivery, the fact they also delivered part of the order with the delivery note at the price advertised, confirms the price was correct at POS.
It then took almost 4 weeks for them to collect the delivered items and a further 3 weeks from collection to issue a refund. They then only refunded me for quantity they picked up at the price they advertised at, meaning I was left £744 out of pocket. It took a further 4 months to get my money back from them!
Do not use the his company!
17 de noviembre de 2025
Respuesta de DOOR SUPERSTORE
Thank you for taking the time to share your feedback.
We are sorry to hear that you were dissatisfied with your experience and appreciate how frustrating issues relating to pricing, order fulfilment and refunds can be.
While we cannot discuss specific order details in a public forum, we recognise that this order did not meet the standard of service we aim to provide. Since this order was placed in 2025, we have implemented a number of improvements to our processes, website, customer communication and refund handling procedures, to help prevent similar situations from occurring.
We understand your disappointment regarding the time taken to resolve the matter and appreciate your patience throughout the process. We are pleased that the refund was ultimately completed, although we regret the inconvenience caused along the way.
Customer feedback is invaluable in helping us improve, and we remain committed to providing a better experience for all of our customers.
Kind regards,
Samantha
excellent product was delivered very…
excellent product was delivered very well packaged
1 de junio de 2026
Respuesta de DOOR SUPERSTORE
Good morning,
Thank you for your 5 star review! Great to see that this was well packaged, and reached you in good condition.
If you need anything in the future, please let us know.
Kind regards,
Phil.
Respuesta de DOOR SUPERSTORE
Good Evening Nicola,
Thank you for your review.
We're sorry to hear that your experience did not meet your expectations. We note that this order was placed in 2024, and since then we have made significant improvements across our operations, including our customer service, order processing, and delivery procedures.
We are committed to continually reviewing and improving our service, and customer feedback plays an important role in helping us do that. While we're disappointed to learn that you were unhappy with your experience at the time, we hope the changes we've implemented since then demonstrate our ongoing commitment to providing a better experience for our customers.
Kind Regards
Samantha
Really quick delivery
Really quick delivery, customer service really good. Lovely delivery driver
30 de mayo de 2026
Respuesta de DOOR SUPERSTORE
Hi Caroline,
We're so glad you had a great experience with our quick delivery and customer service. We appreciate your kind words!
Kind regards,
Phil.
All good thanks
All good thanks, recommend Door Superstore
Ordered one door wrong size which my fault return easy however refund no so swift
21 de mayo de 2026
Respuesta de DOOR SUPERSTORE
Hi David,
We are glad that we were able to get this resolved for you. If you need anything else in the future, please let us know.
Kind regards,
Phil.
We finally got the door up and working
We finally got the door up and working. I must say, they are brilliant, great quality doors.
5 de abril de 2026
Respuesta de DOOR SUPERSTORE
Hi Dean,
We are so glad to hear you are happy with the quality of our doors! Thank you for sharing your positive experience and if you need anything else in the future please let us know.
Kind regards,
Phil.
The window was of good quality but took…
The window was of good quality but took a long time to arrive, about a month I think. I went for the cheapest delivery option but didn't think it would take so long, no problem with the window itself, it was a good fit and to the exact spec I gave them.
4 de abril de 2026
Respuesta de DOOR SUPERSTORE
Hi Mick,
We're glad the window met your specifications and was a good fit. We understand your concern about the delivery time and appreciate your patience, and apologise for the delay.
If you need anything else in the future, please let us know.
Kind regards,
Phil.
Swift delivery
Swift delivery - received the door within 2 days of ordering. Door (external) needed a little shaving to fit in the existing frame. The quality of the door appears to be really good. Treated and painted as per recommenadation, hence time will tell more!
19 de mayo de 2026
Very satisfied
Website was easy to use. Had some concerns about delivery because we live in a village but the company was totally reassuring when I phoned. Very smooth delivery.
11 de mayo de 2026
Great service from the beginning
Great service from the beginning. There was an error with the original order due to a direct shipment from a supplier but this was sorted within 24 hours .
11 de mayo de 2026
Swift delivery
Swift delivery, sensible price, and a fine looking door but I’ve not yet had time to install it.
10 de mayo de 2026
The material on the doors and window is…
The material on the doors and window is fine. However, one of the windows had the wrong glass fitted — frosted instead of clear, as we wanted all the glass to be the same and fully clear.
21 de abril de 2026
Easy to order
Easy to order, and fast delivery by very helpful DX driver.
Reasonable price, and quality of door better than I had expected, and looks even better now fitted. Very happy experience thank you.
22 de abril de 2026
Opinión espontánea
Quality of the window the price was…
Quality of the window and the price was perfect.
21 de abril de 2026
The door was faulty never had…
The door was faulty never had experience of buying door , the fault was hidden under-package, when joiner started fitting after few weeks he opened packaging found fault complained to company they never accepted their fault , beware of this company , always remove all packaging and check the door throughly from every corner in front of driver. thanks
27 de mayo de 2025
Respuesta de DOOR SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
I am sorry about this however I can see that you advised us of the damage after the door was installed. We do advise customers in all email communication to check your items this can be done either on delivery or as soon as possible after to ensure damages are reported to us to ensure that we can get replacements out to you in a timely manner. We do also advised not to schedule any work to be done until you have received your order just in case we need to send out replacements or sort any issues.
I am sorry that we were unable to get this resolved for you on this occasion however we do always do our best to help our customers where we are able to.
Kind Regards
Samantha
Delivery driver contacted me 30 minutes…
Delivery driver contacted me 30 minutes prior to delivery. Arrived on time and was extremely courteous.
19 de abril de 2026
Respuesta de DOOR SUPERSTORE
Good afternoon Dave,
Thank you for taking the time to review us. I am pleased to see that the driver was friendly, and gave you advance notice of their arrival.
Thanks again, and we hope to see you again in the future.
Kind regards,
Phil.
Prompt ant efficient service
Prompt ant efficient service, doors delivered with care and in perfect condition. Would definately use the again.
14 de abril de 2026
Respuesta de DOOR SUPERSTORE
Hi Mark,
Thank you for leaving us 5 stars! Fantastic to see that this reached you in perfect condition, and we hope to see you again in the future.
Kind regards,
Phil.
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