We ordered some Crystal double glazed units. Service was amazing, we needed to change our order at the last minute and Abbie in the sales team was incredibly helpful and patient. They had to be deliv... Ver más
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Consulta las opiniones de los clientes
Worse customer service I have ever received in my life. Placed order in March 2026 and been fobbed off with delayed excuses, requested full refund after they said they had delivered the doors on... Ver más
La empresa ha respondido
Amazing quick delivery, ordered in the morning and it was at my house by next morning. Very professional in all aspects.
La empresa ha respondido
Great customer service. Superb door handles which Marc pointed out that we would not be disappointed, how right he was. Thank you Marc for all your help over the telephone, you made it so much easier... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de puertas
- también en la categoría
- Almacén de puertas
- Proveedor de puertas
- Proveedor de puertas de garaje
- Puertas de interior
Sobre DOOR SUPERSTORE
Escrito por la empresa
Who are we?
DOOR SUPERSTORE is a specialist online supplier of over 6000 doors and door hardware to match. With the best brands at great prices and unrivalled customer service, DOOR SUPERSTORE is the obvious choice.Expert support
With all the latest trends, sizes, fire ratings and more, backed by excellent technical expertise and customer service. Ordering is quick, delivery is reliable, and expert advice is always available meaning you get the right materials for the job delivered direct to site.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Información de contacto
Burrington Way, PL5 3LX, Plymouth, Reino Unido
- 01752 422 501
- sales@doorsuperstore.co.uk
- www.doorsuperstore.co.uk
4,1
Muy bueno
5 mil opiniones
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Got my door draught excluder for front…
Got my door draught excluder for front door - took a while to come - had to replace existing one as the rubber got stuck in the door when I closed it over (this was a door company that originally fitted it). Quality is ok but was not as good as the one that was on originally but did replace it at the weekend
9 de marzo de 2026
Respuesta de DOOR SUPERSTORE
Hi Margaret,
Thank you for taking the time to review us. Apologies for the delay in this reaching you! Should you require any further assistance or need anything else in the future, please let us know and we shall be happy to help.
Kind regards,
Phil.
Initial contact with customer service was good
Initial contact with customer services was very good. I asked how many concealed hinges came in a £42 pack and was told there were two.
Based on that information, I ordered two packs that same morning as I needed three hinges for a fire door. After placing the order, I received a follow-up email confirming there was actually only one hinge per pack.
I immediately replied asking if I could add another hinge to the order, but received no response. I followed up again the next day, as the order had already been dispatched, asking if they could assist with getting another hinge delivered and help with second delivery cost. Again, no response.
A bit disappointing, as I would have ordered three at the time if the original information had been correct.
9 de marzo de 2026
Respuesta de DOOR SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
I do apologise the misinformation you have received. I can see my colleague did send a corrected email with regards to how many hinges are in a pack after the original email was sent.
I am so sorry about you not receiving a response from your latest email, I will get this looked in to and get the relevant person to respond to you and get this resolved.
Apologies once again.
Kind Regards
Samantha
Fantastic service and price
Fantastic service and also a great price from Door Superstore, I would not hesitate to use them again, in fact they will be the first one I go to.
7 de marzo de 2026
Respuesta de DOOR SUPERSTORE
Good morning Eric,
Thank you for such a great review and recommendation. We're glad to hear that you'll be your first choice the next time you need items, and we look forward to seeing you again.
Kind regards,
Phil.
Very pleased!
Lovely, good quality products and fast delivery. They look fantastic installed!
4 de marzo de 2026
Respuesta de DOOR SUPERSTORE
Good afternoon Amy,
Thank you for taking the time to review us. We really appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Very helpful Staff with very clear…
Very helpful Staff with very clear quotations
19 de febrero de 2026
Respuesta de DOOR SUPERSTORE
Hi Nick,
Many thanks for the 5 star review! We are glad that our team were able to help.
We hope to see you again in the future.
Kind regards,
Phil.
Doors were not the correct sizes due to…
Doors were not the correct sizes due to my own fault, but when requesting to exchange or refund this company do not exchange for other sizes on sale items only refund but for to received the refund you have to find a courier yourself to send them back. Which is more costs on top of the tax and shipping you already pay to get them delivered to your home in the first instance.
26 de febrero de 2026
Respuesta de DOOR SUPERSTORE
Hi Carrie,
Thank you for your review.
I am sorry to hear that the wrong doors were ordered. Unfortunately, due to not having our own fleet of vehicles, any collections do need to be arranged directly with the courier of your choice. There are courier price comparison websites which can help in getting the most competitive deal - but this does have to be arranged between yourself and the courier.
If we can assist further, please let us know and we shall be happy to help.
Kind regards,
Phil.
Excellent Service
We ordered some internal doors which arrived quickly and were great quality for the price we paid. Unfortunately one of the pairing strips was damaged on arrival but Teigan in the support team dealt with this and sent a replacement out which we received after a couple of days.
I hadn’t heard of the business before but I would fully recommend based on the service we have received and would definitely use again in the future.
25 de febrero de 2026
Respuesta de DOOR SUPERSTORE
Hi Craig,
Thank you for your 5 star review! We're delighted to see that Tiegan was able to assist with this - and apologise to you for the issue in the first place.
We really appreciate your recommendation, and if you need anything in the future, please let us know.
Kind regards,
Phil.
Great choice of doors and price was…
Great choice of doors and price was very competitive. The customer service dealt with my query in a speedy fashion and the delivery went smoothly! Very happy with the service over all.
22 de febrero de 2026
Respuesta de DOOR SUPERSTORE
Hi Vanessa,
Thank you for your excellent review! I am very happy to see that we were able to assist, and hope to see you again in the future.
Kind regards,
Phil.
Respuesta de DOOR SUPERSTORE
Hi Ronald,
Thank you for taking the time to review us! It is massively appreciated, and we hope to see you again in the future.
Kind regards,
Phil.
Very happy customers
Very helpful, friendly staff from beginning to end. Delivery on time, once again with friendly helpful delivery driver. Would definitely recommend, we are very happy customers.
9 de febrero de 2026
Respuesta de DOOR SUPERSTORE
Hi Lesley,
Thank you for the 5 star review!
We're delighted to see that you're happy with your order, and appreciate you taking the time to leave this feedback.
We hope to see you again.
Kind regards,
Phil.
All Good
The door is well made. It was delivered on time and I got updates.
17 de febrero de 2026
Opinión espontánea
Respuesta de DOOR SUPERSTORE
Hi AA,
Thank you for the 4 star review! We hope to see you again in the future.
Kind regards,
Phil.
Fantastic service
13 de febrero de 2026
Respuesta de DOOR SUPERSTORE
Hi Mohammed,
Thank you for leaving us 5 stars! It is great to see that you received fantastic service, and we hope to see you again in the future.
Kind regards,
Phil.
Respuesta de DOOR SUPERSTORE
Hi Steven,
Thank you for leaving us 5 stars!
We hope to see you again in the future.
Kind regards,
Phil.
Very easy to order online.
Very easy to order online.
The product I chose was not available anywhere else I tried.
Fast and efficient service.
11 de febrero de 2026
Respuesta de DOOR SUPERSTORE
Hi James,
Thank you for taking the time to review us! We massively appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Bagged a bargin
Got a great deal on sale 4 doors at £10 each and quality is great
5 de febrero de 2026
Respuesta de DOOR SUPERSTORE
Hi James,
I am glad you were able to purchase these doors at the discounted rate! Thank you for taking the time to review us, and we hope to see you again in the future.
Kind regards,
Phil.
I was searching for doors on Google
I was searching for doors on Google. And this site came up with superb prices in clearance and In Stock.
I placed the order and paid for it.
Then after few emails back and forth I had to get a refund. So their strategy is click bait on Google to pull in thr customers.
Save your time and spend money somewhere else.
1 de febrero de 2026
Opinión espontánea
Respuesta de DOOR SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
I do apologise that you feel you have not had a good experience shopping with us. We recently had some stock to clear in our warehouse which were reduced to extremely low prices and therefore became extremely popular, unfortunately this meant that some doors went out of stock before we could remove them off the website.
Apologies once again.
Kind Regards
Samantha
Great company to deal with
Great company to deal with, super helpful staff on the phone, very knowledgeable. Delivery communication was great, easy tracking of my delivery so I could actually see where the lorry was in real time. Delivery driver (direct from Deanta doors) was brilliant, very helpful, helped with getting the doors safely into the house, nothing too much trouble, unlike my flooring which was dumped in the pavement by the driver in the rain (different company!). Would highly recommend Door Superstore.
4 de febrero de 2026
Respuesta de DOOR SUPERSTORE
Hi Alistair,
Thank you for taking the time to review us. We're very happy to see that you're pleased with your order, and we hope to see you again in the future.
Kind regards,
Phil.
Excellent price
Excellent price, quick delivery, very polite and helpful delivery driver
10 de febrero de 2026
Respuesta de DOOR SUPERSTORE
Hi Tracey,
Thank you for your 5 star review! We really appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Ideal service.
Ideal. All as promised with timely friendly delivery. Quality excellent.
8 de febrero de 2026
Respuesta de DOOR SUPERSTORE
Good afternoon,
Great to see that this was as expected! Thank you for reviewing us, and we hope to see you again in the future.
Kind regards,
Phil.
2 doors both damaged rubbish customer…
2 doors both damaged rubbish customer service.
31 de enero de 2026
Respuesta de DOOR SUPERSTORE
Good Morning Clair,
Thank you for taking the time to leave a review.
We regret that the doors were damaged and our service was not helpful. I can see that my colleagues in our customer service team have done everything they could to assist you in each matter and you were fully refunded in the end for this.
Please do accept our sincere apologies.
Kind Regards
Samantha
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