We ordered some Crystal double glazed units. Service was amazing, we needed to change our order at the last minute and Abbie in the sales team was incredibly helpful and patient. They had to be deliv... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Worse customer service I have ever received in my life. Placed order in March 2026 and been fobbed off with delayed excuses, requested full refund after they said they had delivered the doors on... Ver más
La empresa ha respondido
Amazing quick delivery, ordered in the morning and it was at my house by next morning. Very professional in all aspects.
La empresa ha respondido
Great customer service. Superb door handles which Marc pointed out that we would not be disappointed, how right he was. Thank you Marc for all your help over the telephone, you made it so much easier... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de puertas
- también en la categoría
- Almacén de puertas
- Proveedor de puertas
- Proveedor de puertas de garaje
- Puertas de interior
Sobre DOOR SUPERSTORE
Escrito por la empresa
Who are we?
DOOR SUPERSTORE is a specialist online supplier of over 6000 doors and door hardware to match. With the best brands at great prices and unrivalled customer service, DOOR SUPERSTORE is the obvious choice.Expert support
With all the latest trends, sizes, fire ratings and more, backed by excellent technical expertise and customer service. Ordering is quick, delivery is reliable, and expert advice is always available meaning you get the right materials for the job delivered direct to site.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Información de contacto
Burrington Way, PL5 3LX, Plymouth, Reino Unido
- 01752 422 501
- sales@doorsuperstore.co.uk
- www.doorsuperstore.co.uk
4,1
Muy bueno
5 mil opiniones
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The worst experience
The worst experience and unable to fulfil order. I ordered 3 doors early order, with up to a 90 day delivery window. I received no delivery updates up until I rang them in January only to be informed the order was delayed until first week in February. Come first week in February still no communication on delivery just bombarded with promotion and advertising emails. When I got back in contact, I was told 2 of 3 doors were out of stock however getting a refund felt like they were doing me a favour. No apology just a complete waste of time.
5 de febrero de 2026
Opinión espontánea
Respuesta de DOOR SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
We’re very sorry to hear about your experience and apologise for the frustration caused by the delays and lack of communication. This is not the service we aim to provide.
Unfortunately, as this review was left without a name or order details, we’re unable to locate the order or investigate fully. However, we understand how disappointing it is to receive limited updates and to feel unsupported when requesting a refund, and we’re sorry this was your experience.
If you’re willing, please contact our customer service team directly with your order details so we can look into this properly and address your concerns.
Kind Regards
Samantha
Arrived quickly, good product at great price
Great product at fair price , arrived quickly and was kept informed along the way, thanks again 🙂👍
4 de febrero de 2026
Respuesta de DOOR SUPERSTORE
Hi Brian,
I am glad this reached you at a fair price, and that communication was as expected.
Thank you for the 5 star review, and we hope to see you again.
Kind regards,
Phil.
Great service
5 de febrero de 2026
Respuesta de DOOR SUPERSTORE
Hi Julie,
Thank you for taking the time to leave us 5 stars! We hope to see you again in the future.
Kind regards,
Phil.
Perfect like for like door
Perfect like for like door and delivered 4 weeks ahead of schedule. Great communication, especially on delivery day
29 de enero de 2026
Respuesta de DOOR SUPERSTORE
Hi Robert,
Thanks for the excellent review, and I am glad that this reached you ahead of schedule.
If you need anything in the future, please let us know.
Kind regards,
Phil.
Bought fire doors for an excellent…
Bought fire doors for an excellent price. And reasonably quick delivery. Have already recommended the website to everyone I know.
5 de febrero de 2026
Respuesta de DOOR SUPERSTORE
Hi Maroulla,
Thank you for your 5 star review. We massively appreciate you taking the time to review us.
We're happy to see that everything went well, and if you need anything in the future please let us know.
Kind regards,
Phil.
You are the best quality
You are the best quality, prices and customer service, I am very highly recommend
Kind regards
2 de febrero de 2026
Opinión espontánea
Respuesta de DOOR SUPERSTORE
Hi Malak,
Thank you for taking the time to review us! We're very happy to see that this reached you in good quality and at the right price!
We hope to see you again.
Kind regards,
Phil.
Respuesta de DOOR SUPERSTORE
Hi Darren,
Thank you for your review! We're happy to see that you are pleased with your purchase.
If we can help with anything in the future, please let us know.
Kind regards,
Phil.
Great company
Great company, one of the doors had a small crack in it called them up sent photos and they promptly sent a replacement, no quibble no hassle excellent service thanks very much
2 de febrero de 2026
Respuesta de DOOR SUPERSTORE
Hi Thomas,
Thank you for taking the time to review us. We apologise for the original issues, and are glad that we were able to get it rectified.
If we can help with anything else in the future, please let us know.
Kind regards,
Phil.
I placed my order by phone and found…
I placed my order by phone and found the staff to be professional, incredibly helpful, and genuinely friendly. The doors were delivered on time as promised.
29 de enero de 2026
Respuesta de DOOR SUPERSTORE
Good afternoon,
Thank you for taking the time to review us! We massively appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Where s my door
Where s my door? 2-5 business days is now 10 days and no one gives a shite
2 de febrero de 2026
Respuesta de DOOR SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
I am sorry that your doors have been delayed. I can see my colleague has sent you an update via email with regards to the delivery date. We were not made aware of any delays else we would have advised you so for this I sincerely apologise, and will raise this with the supplier.
Please don't hesitate to contact us further if needed.
Kind Regards
Samantha
Happy with purchase.
The door isn't quite as robust as I had hoped but it's light weight made it easy to handle. Definitely cannot be trimmed. It hangs well and the paint can go straight on. Overall I'm satisfied with the purchase and would recommend.
29 de enero de 2026
Respuesta de DOOR SUPERSTORE
Good afternoon,
Thank you for your review and the recommendation. I am glad to hear that you are satisfied with your purchase, and if you do need any further assistance regarding the trimming, please let us know.
Kind regards,
Phil.
Very expensive…and unhelpful with any issues.
I didn’t realise how comparatively expensive this company was until I spoke to ‘Star’ (the so called customer service supervisor). The utter lack of interest, flexibility or assistance, combined with a repetitive ‘that’s just the policy’ attitude made me wonder where (or indeed, If) any customer service training had ever taken place. Whilst I understood a return was not possible as I was well over the returns window, I was placing another larger order at the same time. Yet no goodwill gesture - even a token effort - could be offered despite the huge amounts of business I have given them over the years. And the attitude was unhelpful, unfriendly - generally abysmal.
Ironically, this all ended up doing me a favour. I would have just repeat-ordered another door with them had I not had this treatment. However, because of this, I looked elsewhere online - and saved over £40 on EACH door!
Obviously, Door Superstore have not only lost this order, but any future orders from me, not just because of their attitude but also because of the huge amount I can save by going elsewhere.
26 de enero de 2026
Opinión espontánea
Respuesta de DOOR SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
I am sorry that you feel you have had a bad experience with us, however as our returns policy is 14 days from the day you receive your order and you were attempting to return your item 4 months after it was delivered, we were unable to accept this back. The team supervisor Star explained our returns policy and advised that if there is anything we could do for you we would, however on this occasion being so far outside of the timeline this was not possible.
Apologies that you feel we have not helped you in anyway however I assure you we have done everything that we could.
Kind Regards
Samantha
Good communications and the various…
Good communications and the various items which I ordered arrived within a relatively short time frame.
25 de enero de 2026
Respuesta de DOOR SUPERSTORE
Hi Peter,
Thank you for taking the time to review us. We're glad this reached you in a short amount of time, and if you need anything in the future please let us know.
Kind regards,
Phil.
Respuesta de DOOR SUPERSTORE
Hi Abbas,
Thank you for taking the time to leave us 5 stars! We're very grateful - and hope to see you again in the future.
Kind regards,
Phil.
The profit is perfect at a really good…
The profit is perfect at a really good price
20 de enero de 2026
Respuesta de DOOR SUPERSTORE
Hi Amy,
Many thanks for leaving us 5 stars! We're glad to have got this to you at a competitive price.
Kind regards,
Phil.
Respuesta de DOOR SUPERSTORE
Hi PMF,
Great to hear. Many thanks for leaving us 5 stars!
Kind regards,
Phil.
Very pleased a with fast efficient…
Very pleased with fast efficient service and the product, thank you
11 de enero de 2026
Respuesta de DOOR SUPERSTORE
Hi Allan,
Great to hear that you're happy with the service received, and the product.
Many thanks for the review and choosing to shop with us.
Kind regards,
Phil.
prompt service
Once again swift prompt service . Will post pictures of all the doors we bought . Was let down by another company. This company.. no complaints. Good professional service
18 de enero de 2026
Respuesta de DOOR SUPERSTORE
Hi Suki,
I am happy to see that you have had no complaints, and we are glad that everything has gone smoothly - especially after your poor experience elsewhere.
We're happy to have been able to assist with getting your project back on track, and if you ever need anything in the future, please let us know.
Kind regards,
Phil.
Respuesta de DOOR SUPERSTORE
Hi Paul,
Thank you for the 5 star review. We're very happy to see that this arrived as expected, and if we can help further with anything please let us know.
Kind regards,
Phil.
I ordered the Door they rang me
I ordered the Door they rang me. Tell me when the delivery would be and it arrived as they said.👍👍
15 de enero de 2026
Respuesta de DOOR SUPERSTORE
Good afternoon,
Great to hear that the delivery went well, and that there was good communication.
Thank you for feeding this back and leaving us 5 stars, and we hope to see you again in the future.
Kind regards,
Phil.
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