The Abingdon Team put us the sleep match machine and then took the time to explain our options and letting us try as many bed options as we wanted. We found this very professional and really customer... Ver más
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Consulta las opiniones de los clientes
Love our new mattress, got it during the sale offer which made it affordable for us. And we loved the delivery team (Cole & Sam), very helpful and courteous. But when we visited the Dreams Abingdon... Ver más
La empresa ha respondido
Excellent service when looking to buy a new bed and mattress. John was extremely helpful and explained differences in various of both which I looked at. Arranged quick delivery and I am very happy wi... Ver más
We needed two mattresses nd chose Dreams s we had previously dealt with them. The mattress selection machine was introduced. It advised Medium grade which is the same as our current mattresses... Ver más
Información sobre la empresa
Escrito por la empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito por la empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Información de contacto
Fairacres Retail Park, OX14 1BS, Abingdon, Reino Unido
- 01235 611536
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent buying experience at dreams…
Excellent buying experience at dreams with attentive staff who did their best to apply discounts to match competitors pricing.
It came when expected and with very…nice and efficient men
It came when expected and with very nice an
Positive Experience
Helpful and polite staff. Knowledgeable about products to enable us to make an informed choice
This mattress has make a great…
This mattress has make a great difference in my sleep, I highly recommend this to anyone that has issues with back pain , very comfortable indeed, I’ll give it 10 out of 10
Very nice salesman not pushing us in…
Very nice salesman not pushing us in any direction, great range of beds and happy with the one we bought.
Excellent Services
Good communication leading up to and including delivery day. I chose the assembly service which was great.
Great team at Abingdon helped us with…
Great team at Abingdon helped us with our mattress purchases. Special Thanks to the manager. We are very happy and, great delivery teams on both occasions. Much Appreciated Thankyou All:))
I got good details from store assistant
I got good details from store assistant to choose and decide as per my requirement. This is for my store visit not the product.
Store assistant have enough knowledge on products and verities available in store.
I recommended my friends to visit store and give a try.
Above and beyond!
My 76 year father thought he had added the cost of getting the bed set up, to his order (he hadn't). The team at Abingdon went out of there way to go over to my Dads, and actually help him set the bed up, as I live over an hour away! How amazing is that!
I needed a new mattress and found the…
I needed a new mattress and found the young lady very helpful by helping me choose a mattress just for me
Satisfied customer
The staff were very helpful and courteous.
Great care was taken by the delivery team.
The young man was so lovely when I went…
The young man was so lovely when I went in and was willing to help me out with a new mattress even offering me a cup of tea which was so nice of him.
My new mattress is lovely I have no more pain when I get up now and getting a good night sleep.
Ordered a mattress in store and they…
Ordered a mattress in store and they were able to deliver it on the day we asked.
No problems with delivery
Came when they said it would and item…
Came when they said it would and item very good quality. Happy.
Definitely worth going to Dreams.
The staff were very proactive, knowledgeable about the products and made very good suggestions given what our budget and requirements were. I would definitely recommend for friends and family to purchase from Dreams - it was my first time doing so and I think it's very good value for money along with great service in store.
First Class Service and product
Excellent instore assistance including Sleepmatch system to identify mattresses meeting our needs.
Excellent product knowledge and patience from assistant John.
Altogether a very pleasant and professional experience
TV bed is great quality
TV bed is great quality. The crew that delivered it and assembled it were fantastic.
Only issue was how long I had to wait for delivery.
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Abysmal customer service
Visited Abingdon branch and decided to buy a display model mattress and base at half price. The Manageress was hard faced, unhelpful and abrupt, being awkward and non customer service based about delivery that had to be in the following week or she could not sell it to us, even though they had other wrapped items upstairs sat waiting to be delivered. There were very few delivery slots the next week. We left the store without buying due to her poor attitude. As Josh had been so good in store we rang back and bought over the phone. Upon delivery the matress was damaged by the delivery crew, genuine unfortunate incident in our home and so Josh found a replacement display model and was asked to ring us back in 2 days as he was off the next day. I was not able to speak to my partner at work whilst the delivery was happening with regard to whether we wanted another display model or a refund. We never heard from Josh. I did leave it 10 days to see if he would call, but he never. Luckily our discontinued mattress was now on line new, at the same price as the display one so I avoided dealing with the store staff and rang customer services direct. Long story short we got a new mattress cheaper then the display one which was returned. Basically once Josh had the sale with the nice friendly smiley face he had no interest and just fumbled over a reason he had not rang me back and his story did not tie up with the notes the customer service member read to me off the screen.

Respuesta de Dreams - Abingdon
From sales to installation was smooth
From sales to installation was smooth, friendly and a Dream.
Very helpful personnel
Very helpful personnel! The purchase of our mattress was easier than we thought
Highly recommended
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