Dreams - Abingdon Opiniones 

168
TrustScore: 4.5 sobre 5

4,7

Fairacres Retail Park, OX14 1BS Abingdon, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The Abingdon Team put us the sleep match machine and then took the time to explain our options and letting us try as many bed options as we wanted. We found this very professional and really customer... Ver más

Valorada con 3 estrellas sobre 5

Love our new mattress, got it during the sale offer which made it affordable for us. And we loved the delivery team (Cole & Sam), very helpful and courteous. But when we visited the Dreams Abingdon... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service when looking to buy a new bed and mattress. John was extremely helpful and explained differences in various of both which I looked at. Arranged quick delivery and I am very happy wi... Ver más

Valorada con 5 estrellas sobre 5

We needed two mattresses nd chose Dreams s we had previously dealt with them. The mattress selection machine was introduced. It advised Medium grade which is the same as our current mattresses... Ver más


Información sobre la empresa

  1. Tienda de colchones
  2. Tienda de ropa de cama
  3. Tienda de muebles para dormitorio
  4. Colchonería

Escrito por la empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito por la empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Información de contacto

  • Fairacres Retail Park, OX14 1BS, Abingdon, Reino Unido

  • 01235 611536

4,7

Excelente

TrustScore: 4.5 sobre 5

168 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(168)

13.450 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

This mattress has make a great…

This mattress has make a great difference in my sleep, I highly recommend this to anyone that has issues with back pain , very comfortable indeed, I’ll give it 10 out of 10

5 de octubre de 2023
Valorada con 5 estrellas sobre 5

I got good details from store assistant

I got good details from store assistant to choose and decide as per my requirement. This is for my store visit not the product.
Store assistant have enough knowledge on products and verities available in store.
I recommended my friends to visit store and give a try.

12 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Above and beyond!

My 76 year father thought he had added the cost of getting the bed set up, to his order (he hadn't). The team at Abingdon went out of there way to go over to my Dads, and actually help him set the bed up, as I live over an hour away! How amazing is that!

11 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

The young man was so lovely when I went…

The young man was so lovely when I went in and was willing to help me out with a new mattress even offering me a cup of tea which was so nice of him.
My new mattress is lovely I have no more pain when I get up now and getting a good night sleep.

15 de julio de 2023
Valorada con 5 estrellas sobre 5

Definitely worth going to Dreams.

The staff were very proactive, knowledgeable about the products and made very good suggestions given what our budget and requirements were. I would definitely recommend for friends and family to purchase from Dreams - it was my first time doing so and I think it's very good value for money along with great service in store.

30 de mayo de 2023
Valorada con 5 estrellas sobre 5

First Class Service and product

Excellent instore assistance including Sleepmatch system to identify mattresses meeting our needs.
Excellent product knowledge and patience from assistant John.
Altogether a very pleasant and professional experience

28 de mayo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Abysmal customer service

Visited Abingdon branch and decided to buy a display model mattress and base at half price. The Manageress was hard faced, unhelpful and abrupt, being awkward and non customer service based about delivery that had to be in the following week or she could not sell it to us, even though they had other wrapped items upstairs sat waiting to be delivered. There were very few delivery slots the next week. We left the store without buying due to her poor attitude. As Josh had been so good in store we rang back and bought over the phone. Upon delivery the matress was damaged by the delivery crew, genuine unfortunate incident in our home and so Josh found a replacement display model and was asked to ring us back in 2 days as he was off the next day. I was not able to speak to my partner at work whilst the delivery was happening with regard to whether we wanted another display model or a refund. We never heard from Josh. I did leave it 10 days to see if he would call, but he never. Luckily our discontinued mattress was now on line new, at the same price as the display one so I avoided dealing with the store staff and rang customer services direct. Long story short we got a new mattress cheaper then the display one which was returned. Basically once Josh had the sale with the nice friendly smiley face he had no interest and just fumbled over a reason he had not rang me back and his story did not tie up with the notes the customer service member read to me off the screen.

25 de abril de 2023
Opinión espontánea
Logotipo de Dreams - Abingdon

Respuesta de Dreams - Abingdon

Good morning Simon,

Thank you for your review. I am sorry for the issues you have had with your mattress and the service in store.

I have sent you an email with a suggested resolution which I hope you will find acceptable. I look forward to hearing from you shortly.

Many thanks

Peter

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