Dreams - Abingdon Opiniones 

168
TrustScore: 4.5 sobre 5

4,7

Fairacres Retail Park, OX14 1BS Abingdon, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The Abingdon Team put us the sleep match machine and then took the time to explain our options and letting us try as many bed options as we wanted. We found this very professional and really customer... Ver más

Valorada con 3 estrellas sobre 5

Love our new mattress, got it during the sale offer which made it affordable for us. And we loved the delivery team (Cole & Sam), very helpful and courteous. But when we visited the Dreams Abingdon... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service when looking to buy a new bed and mattress. John was extremely helpful and explained differences in various of both which I looked at. Arranged quick delivery and I am very happy wi... Ver más

Valorada con 5 estrellas sobre 5

We needed two mattresses nd chose Dreams s we had previously dealt with them. The mattress selection machine was introduced. It advised Medium grade which is the same as our current mattresses... Ver más


Información sobre la empresa

  1. Tienda de colchones
  2. Tienda de ropa de cama
  3. Tienda de muebles para dormitorio
  4. Colchonería

Escrito por la empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito por la empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Información de contacto

  • Fairacres Retail Park, OX14 1BS, Abingdon, Reino Unido

  • 01235 611536

4,7

Excelente

TrustScore: 4.5 sobre 5

168 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(168)

13.450 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Everything went exactly to plan

Everything went exactly to plan. Good communication, Efficient and Friendly installation. Good products exactly as sold to me at Abingdon. No regrets.
It is not sufficiently often that such things can be said with other companies.

9 de febrero de 2024
Valorada con 5 estrellas sobre 5

Headed to local store in Abingdon and…John provided great customer service

Headed to local store in Abingdon and greeted by John. Helped us and provided the sleep match service . What a great tool to determine best mattress …. He showed us options as per the results . Didn’t order straight away needed time to think, didnt push for an answer …..but just ordered on line , can’t wait for new mattress in 10 days time …thanks John for all you help

27 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Hannah was brilliant.
The delivery was perfect.
Everyone we encountered were professional, friendly and respectful.
Excellent.

13 de enero de 2024
Valorada con 1 estrellas sobre 5

The most uncomfortable mattress ever and no response from customer service after 5 days.

I spent 1200 on a mattress thinking it would be more comfortable and it's the most uncomfortable mattress I've ever slept on! It's so lumpy and my back aches every morning and now is in pain with muscle spasms and throbbing. I emailed Dreams 5 days ago but have only received an automated response.

27 de octubre de 2023
Logotipo de Dreams - Abingdon

Respuesta de Dreams - Abingdon

Good morning,

Thank you for taking the time to leave us your feedback.

I am sorry to hear that you have not received a reply to your email, and I am sorry that you are not getting on with your new mattress.

I tried to call you this morning to offer some advice and assistance in relation to this matter, but I was unable to reach you.

As such, I have sent you an email with some key information and hope to hear from you soon.

Many thanks,

Kishan

Valorada con 5 estrellas sobre 5

The staff were incredibly helpful and…

The staff were incredibly helpful and so willing and eager to help us find the perfect mattress. They helped us analyse exactly what sort of mattress we needed and then took into account our budget when suggesting mattresses for us to try out. The add ons when buying a mattress were brilliant too, having the option for an 8 year warranty made spending a lot of money on a mattress feel a lot safer, and having the option for delivery was a life saver. Would recommend and shall definitely use again when the time eventually comes to get another mattress!

4 de octubre de 2023

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