Dreams - Bristol Filton Opiniones 

167
TrustScore: 5 sobre 5

4,9

The Shield Retail Centre, BS347BR Bristol, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I visited the Dreams Store in Filton recently hoping to find a new mattress. Eva welcomed me to the store and after setting me up on the SleepMatch machine, gave me a cup of coffee (with a biscuit) w... Ver más

Valorada con 5 estrellas sobre 5

I was assisted by the brilliant Eva who gave great advice and worked to ensure that my budget was met. My sleep position was monitored and I was shown a selection of beds. Eva was enthusiastic, kno... Ver más

Valorada con 5 estrellas sobre 5

Excellent service, greeted at the door, offered refreshments Good advice given and patience shown with my elderly mother. Couldn’t ask for more

Valorada con 5 estrellas sobre 5

We visited Dreams at Shield Retail Centre at Filton Bristol today, we were serve by Sophie . Sophie greeted us with a smile and engagement manner and attitude which was lovely . Sophie product k... Ver más


Información sobre la empresa

  1. Tienda de colchones
  2. Tienda de ropa de cama
  3. Tienda de muebles para dormitorio
  4. Colchonería

Escrito por la empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito por la empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Información de contacto

  • The Shield Retail Centre, BS347BR, Bristol, Reino Unido

  • 01173137471

4,9

Excelente

TrustScore: 5 sobre 5

167 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(167)

14.895 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Good service all round

Good service at the shop. The staff were knowledgeable and helped us with our decision on type of mattress. The delivery team were polite and considerate in delivering the bed (although a little early!). The bed was easy to assemble.

23 de diciembre de 2023
Valorada con 5 estrellas sobre 5

After enduring a frustrating…

After enduring a frustrating three-month wait and ultimately canceling my order from another mattress supplier, Emma, I found solace in being able to converse with a real person at Dreams Bed Store. Robin, who assisted me, exuded considerable knowledge and guided me to make a precise decision on the mattress that suited my needs perfectly. Opting to cancel my original order with Emma and placing it with Dreams was an obvious choice. The delivery process was swift, and I appreciated being consistently updated on the order's progress. I am thoroughly pleased with my new mattress and wholeheartedly recommend Dreams. Robin's impeccable service left no room for complaints.

23 de diciembre de 2023
Valorada con 4 estrellas sobre 5

Positive experience

Nothing negative to say. Support in shop for choice good, Order was delivered by helpful and friendly team and we were kept up to date all the way through the process.

8 de diciembre de 2023
Valorada con 5 estrellas sobre 5

Great experience.

On my first visit to the showroom, I was greeted by Robin who was very professional, helpful and to be totally honest, a total pleasure to meet. I explained what I was looking for and was guided in the right direction. All offers were explained and upon this information, I returned the next day to make a purchase. Delivery was fast and efficient. A great experience.

7 de noviembre de 2023
Valorada con 5 estrellas sobre 5

I had questions, in response I was given options available to me - great

On entering the store I was offered a drink and allowed to browser. I could then try out the sleep match. I was then informed about the different types of mattresses.
Then given time to browse for a headboard.
When it came to delivery were very flexible given that the date needed to coincide with moving in date.
Staff very professional and friendly.

26 de agosto de 2023
Valorada con 5 estrellas sobre 5

My bed is brilliant and Robin is awesome!

I had a fab experience with Dreams! I bought a new mattress, pillows and a duvet from Robin C in the Filton store and he was excellent! Super friendly, very knowledgeable and a generally down to earth, while also being professional. He was so patient at answering all my questions and was great at explaining things to me so I actually understood (not just smiling and nodding), which allowed me to make a more informed decision - which is really important when you’re buying something as vital as a bed! He set up the order for me without any fuss, filled out the paperwork and kept me in the loop with delivery. I had a couple of questions post-purchase and he was just as nice over the phone as he was in person, which isn’t always the case after the company have already made the sale. The bed arrived perfectly on time and I’ve been enjoying it ever since! I will definitely buy from Dreams in future and will recommend buying from them to others. Thanks so much, Robin! :)

1 de septiembre de 2023
Valorada con 2 estrellas sobre 5

Mattress good; delivery men unhelpful, and after-care non-existant

The mattress itself is fine, but the delivery people were not prepared to help me carry it up the stairs. ("It was to protect me"!! yet I had to physically manhandle the mattress up by myself afterwards, putting out my back for several days.)

When I tried to use the Dreams 'review' system on-line, it wanted to download all my cookies, plus all software & hardware versions on my PC. Why? Of course I'm not going to allow this.

And when I tried to email the customerservice at Dreams, it just bounced back saying "this email is not monitored".

10 de octubre de 2023
Logotipo de Dreams - Bristol Filton

Respuesta de Dreams - Bristol Filton

Good afternoon Matthew

Thank you for taking the time to speak to me today. I am so sorry for the issues you have had with your delivery and then getting in contact with us.

I hope that our discussion and agreed resolutions have gone some way towards restoring your faith in Dreams.

Should you need any further help or assistance, please do not hesitate to contact me.

Many thanks

Peter

Valorada con 5 estrellas sobre 5

Shop person very helpful and…

In store staff very helpful and knowledgeable, did not rush me, loved the dream mattress machine which helped find me a perfect fit for me. Once purchased delivery within a few days, excellent communication and delivery men very helpful. From start to finish perfect

19 de octubre de 2023

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