not happy with attitude of guys bringing mattresses to house, ? how far they had to go, unable to take old one away as i had not booked that due to being unsure if new one would fit, on contacing drea... Ver más
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not happy with attitude of guys bringing mattresses to house, ? how far they had to go, unable to take old one away as i had not booked that due to being unsure if new one would fit, on contacing drea... Ver más
La empresa ha respondido
I went in store to test the Tempur mattress. We were asked to use the dreams machine first hand them lead to the mattress which felt comfortable. I’m expecting so a new mattress is a must and reall... Ver más
We went to the Dreams Clapham store when preparing for a house move and with a number of bedrooms to make purchases for. We were assisted by Phil who could not have been more helpful, personable or kn... Ver más
Very good service, we had a particular mattress in mind from the sales. However we convinced ourselves that we should go for something more firm so went back to the store a few days later. Very easy t... Ver más
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito por la empresa

376 Clapham Road, SW9 9AR, Clapham, Reino Unido
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Dreams are a very good friendly company easy to use and good customer relations
I am really disappointed about the service delivery never arrived at the date and the information in the shop rude the man in the shop hung up on me and now I don't my bed and I have to mended the someone else mistake so if I am you thinking twice to go a purchase on dreams Clapham Common shop

Respuesta de Dreams - Clapham
no lies no hard sale bed base is perfect. from buying in store to delivery everything was spot on
the sofa bed is so uncomfortable to sleep on really is i bought a mattress topper to try and help but its no defferent up most nights with backache

Respuesta de Dreams - Clapham
The staff at Clapham were excellent. The were knowledgeable about each product and gave all the information you would need.
Olu was exceptional he is an asset
to your company.
I initially left a very low rating for Dreams due to poor communication on when my mattress would be delivered, specifically in relation to Next Day delivery when ordering on a Friday - I was told in the store I would get a call later that day to arrange delivery, I didn’t receive a call and when I followed up on Monday the online help said that if you order on a Friday, it won't be delivered until Tuesday. While I still believe they need to be clearer in store about what Next Day means, they contacted me after my initial review and took steps to address my complaint which were appreciated and this together with the quality of the mattress have led me to revise my score.

Respuesta de Dreams - Clapham
Best bed that I’ve brought I’ve had the best sleep in ages
Very kindly persons and very helpful,help me make the the best dicison even the best deal for my self since the beginning of the order until delivery great service
And the mattress I by so good
I very happy an the word spread around to my friends soon as they need something
Very pleasant experience. Ola guided us through the wide selection of mattresses, and after we selected the one we loved, Ola offered us a good deal including extended warranty. The delivery was fast, the delivery guys moved our order to our appartment (ground floor). The mattress is the best I've ever had, so comfortable. I wake up every morning feeling restful and happy.
ITS SO COMFY I DONT WANT TO GET UP IN THE MORNING. I COULD LAY THERE ALLDAY GIVEN THE CHANCE BUT I HAVE TO GET UPI
The customer service was very professional, helpful and friendly.
The service I received in the store was efficient and polite. I received my mattress within the stated time slot. The guy that delivered the mattress was courteous. Great service I will highly recommend this store/ company!
Excellent Customer service, Prompt Delivery, durable mattress I have always bought durable mattresses, pillows etc from dreams. Not disappointed on recent purchase. Will readily recommend.
I had a great experience overall! The sales assistant in-store was fantastic—really helpful and made the process easy. The bed is exactly what I wanted, and the delivery team did a great job. The only thing I’d mention is that the delivery time was a bit longer than expected, but it was worth the wait. Very happy with my purchase!
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