Dreams - Clapham Opiniones 

158
TrustScore: 4.5 sobre 5

4,5

376 Clapham Road, SW9 9AR Clapham, GB


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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

not happy with attitude of guys bringing mattresses to house, ? how far they had to go, unable to take old one away as i had not booked that due to being unsure if new one would fit, on contacing drea... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I went in store to test the Tempur mattress. We were asked to use the dreams machine first hand them lead to the mattress which felt comfortable. I’m expecting so a new mattress is a must and reall... Ver más

Valorada con 5 estrellas sobre 5

We went to the Dreams Clapham store when preparing for a house move and with a number of bedrooms to make purchases for. We were assisted by Phil who could not have been more helpful, personable or kn... Ver más

Valorada con 5 estrellas sobre 5

Very good service, we had a particular mattress in mind from the sales. However we convinced ourselves that we should go for something more firm so went back to the store a few days later. Very easy t... Ver más


Información sobre la empresa

  1. Tienda de colchones
  2. Tienda de ropa de cama
  3. Tienda de muebles para dormitorio
  4. Colchonería

Escrito por la empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito por la empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

158 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(158)

13.337 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I am really disappointed about the…

I am really disappointed about the service delivery never arrived at the date and the information in the shop rude the man in the shop hung up on me and now I don't my bed and I have to mended the someone else mistake so if I am you thinking twice to go a purchase on dreams Clapham Common shop

7 de junio de 2026
Logotipo de Dreams - Clapham

Respuesta de Dreams - Clapham

Good Morning Karina,

Thank you for taking the time to leave us your review and for speaking with me today.

I am very sorry for the experience you have had regarding your delivery, I will send you an email with what we had discussed and update you as soon as possible.

Kind Regards,
Faye

Valorada con 1 estrellas sobre 5

the sofa bed is so uncomfortable to…

the sofa bed is so uncomfortable to sleep on really is i bought a mattress topper to try and help but its no defferent up most nights with backache

8 de mayo de 2026
Logotipo de Dreams - Clapham

Respuesta de Dreams - Clapham

Good afternoon Martin

Thank you for your review. I am sorry you are not finding the sofa bed comfortable.

I can see you spoke to our Customer Service team yesterday who have agreed a reselection.

Please let us know once you have chosen a replacement and we will get this on order for you.

Many thanks

Peter

Valorada con 5 estrellas sobre 5

The staff at Clapham were excellent

The staff at Clapham were excellent. The were knowledgeable about each product and gave all the information you would need.
Olu was exceptional he is an asset
to your company.

19 de abril de 2026
Valorada con 4 estrellas sobre 5

Next Day delivery

I initially left a very low rating for Dreams due to poor communication on when my mattress would be delivered, specifically in relation to Next Day delivery when ordering on a Friday - I was told in the store I would get a call later that day to arrange delivery, I didn’t receive a call and when I followed up on Monday the online help said that if you order on a Friday, it won't be delivered until Tuesday. While I still believe they need to be clearer in store about what Next Day means, they contacted me after my initial review and took steps to address my complaint which were appreciated and this together with the quality of the mattress have led me to revise my score.

10 de abril de 2026
Opinión espontánea
Logotipo de Dreams - Clapham

Respuesta de Dreams - Clapham

Good afternoon Jane

Thank you for taking the time to leave us your review.

I am very sorry to hear that you are experiencing a problem with the delivery of your mattress, I had tried to call you so we can discuss the matter further but I was unable to reach you.

I have since sent you an email, and I look forward to speaking with you soon.

Kind Regards,
Nick

Valorada con 5 estrellas sobre 5

Very kindly persons , very helpful

Very kindly persons and very helpful,help me make the the best dicison even the best deal for my self since the beginning of the order until delivery great service
And the mattress I by so good
I very happy an the word spread around to my friends soon as they need something

21 de febrero de 2026
Valorada con 5 estrellas sobre 5

Very pleasant experience

Very pleasant experience. Ola guided us through the wide selection of mattresses, and after we selected the one we loved, Ola offered us a good deal including extended warranty. The delivery was fast, the delivery guys moved our order to our appartment (ground floor). The mattress is the best I've ever had, so comfortable. I wake up every morning feeling restful and happy.

6 de febrero de 2026
Valorada con 4 estrellas sobre 5

Excellent Customer service

Excellent Customer service, Prompt Delivery, durable mattress I have always bought durable mattresses, pillows etc from dreams. Not disappointed on recent purchase. Will readily recommend.

31 de octubre de 2025
Valorada con 4 estrellas sobre 5

Clapham, London Dreams - Bed review

I had a great experience overall! The sales assistant in-store was fantastic—really helpful and made the process easy. The bed is exactly what I wanted, and the delivery team did a great job. The only thing I’d mention is that the delivery time was a bit longer than expected, but it was worth the wait. Very happy with my purchase!

6 de diciembre de 2025

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