Dreams - Clapham Opiniones 

158
TrustScore: 4.5 sobre 5

4,5

376 Clapham Road, SW9 9AR Clapham, GB


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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

not happy with attitude of guys bringing mattresses to house, ? how far they had to go, unable to take old one away as i had not booked that due to being unsure if new one would fit, on contacing drea... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I went in store to test the Tempur mattress. We were asked to use the dreams machine first hand them lead to the mattress which felt comfortable. I’m expecting so a new mattress is a must and reall... Ver más

Valorada con 5 estrellas sobre 5

We went to the Dreams Clapham store when preparing for a house move and with a number of bedrooms to make purchases for. We were assisted by Phil who could not have been more helpful, personable or kn... Ver más

Valorada con 5 estrellas sobre 5

Very good service, we had a particular mattress in mind from the sales. However we convinced ourselves that we should go for something more firm so went back to the store a few days later. Very easy t... Ver más


Información sobre la empresa

  1. Tienda de colchones
  2. Tienda de ropa de cama
  3. Tienda de muebles para dormitorio
  4. Colchonería

Escrito por la empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito por la empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

158 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(158)

13.450 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent customer service

I was completely impressed with their professionalism and customer service. Well done to Phillip and the store manager. I would 100% recommend Dreams to purchase bed products as their customer services are second to none. Absolutely amazing :)

28 de octubre de 2023
Valorada con 5 estrellas sobre 5

Very good customer service

Very good customer service as they listened and assisted me to find a good product at a great price. I ended up getting a showroom pull out sofa for my office which is perfect.

28 de septiembre de 2023
Valorada con 2 estrellas sobre 5

Poor quality

Conflict of information / prices between stores. Delivery men excellent but divan base very poor quality and had to complain to customer services which took ages for a response. This was ongoing for several weeks and have today had delivery to replace faulty base. Would have thought it should be perfect as a replacement again delivery men excellent but workmanship still shoddy not quite as bad as before. Will keep replacement as haven't got the energy to complain again. Will never use this company again or recommend it.

2 de octubre de 2023
Logotipo de Dreams - Clapham

Respuesta de Dreams - Clapham

Good morning,

Thank you for taking the time to discuss the issue with your order over the phone with me just now. I am pleased that we were able to find a resolution, but if there is anything else I can help with in the future, please let me know.

Many thanks,

Simon

Valorada con 5 estrellas sobre 5

Shopping experience

Today I went into the store and ordered a bed and a mattress. I was served by a man named Jordan. His customer service was really good and made my shopping experience worth my while. I am very happy he helped me today.

9 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I received an excellent customer…

I received an excellent customer service from the Clapham Branch. Phillip was so amazing. He helped me over the phone in the morning and he helped me whilst I was in the store. He thoroughly explained about all the products so as to assist me with the correct one to suit my needs and my budget. Overall I was really happy about my purchase and the service I received. Phillip was very knowledgeable and patient.I would definitely recommend this store and staff to friends and family.

26 de marzo de 2023
Valorada con 5 estrellas sobre 5

Really good store and excellent staff

Really good store - we have used them twice over the years. The product availability is high, staff are very helpful and knowledgeable. They allowed us plenty of time to try different mattresses and in the end we got what we wanted. Our delivery time (base + mattress) was 6 weeks which was on the long side - would have been better if it was a bit quicker.

5 de abril de 2023
Valorada con 5 estrellas sobre 5

Excellent Service from Phil

We went to the Dreams Clapham store when preparing for a house move and with a number of bedrooms to make purchases for. We were assisted by Phil who could not have been more helpful, personable or knowledgeable about the products available to us. He made the whole experience painless and managed to create some great savings for us. All items purchased were delivered exactly as agreed in time with our move and the installation process was also great. Would highly recommend!

19 de febrero de 2023
Valorada con 5 estrellas sobre 5

I was extremely happy with my purchase…

I was extremely happy with my purchase metal bed frame in light grey colour. It look so good and makes the room look considerably stylish. My son said it makes his night sleeps very comfortable. Thanks Dreams

28 de marzo de 2023

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