Dreams - Durham Opiniones 

214
TrustScore: 5 sobre 5

4,8

Unit 10 Durham City Retail Park, DH1 2RP Durham, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

In store experience was really good. Store was pleasant and staff were very friendly, knowledgeable and helpful. Did not feel rushed or pressured.

Valorada con 4 estrellas sobre 5

We called at the Dreams store and said we were looking to change our mattress for a similar firm one. We were offered Sleepmatch which we took up. The salesman took the results, which were not... Ver más

Valorada con 4 estrellas sobre 5

I needed an unusual size of single mattress, 200 cm long. The busy saleswoman found what I wanted and arranged delivery. This arrived at the time predicted by a cheerful man who took his shoes off a... Ver más

Valorada con 5 estrellas sobre 5

Used to buying stuff online but wanted to take it seriously so we could get good sleep for a change. Was really interesting seeing the posture/sleep position analysing tech. Store was comfy and clean.... Ver más


Información sobre la empresa

  1. Tienda de colchones
  2. Tienda de ropa de cama
  3. Tienda de muebles para dormitorio
  4. Colchonería

Escrito por la empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito por la empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Información de contacto

  • Unit 10 Durham City Retail Park, DH1 2RP, Durham, Reino Unido

  • 01919 337383

4,8

Excelente

TrustScore: 5 sobre 5

214 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(214)

13.450 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Lovely bed

Had a great experience picking which bed was suitable for me the staff were very helpful. Delivered when stated excellent from start to finish would definitely use dreams again

20 de septiembre de 2025
Valorada con 5 estrellas sobre 5

We went to buy a new mattress and met a…

We went to buy a new mattress and met a lovely sales assistant called Rachel. She was amazing taking time to get to know what we were looking for and listening to our moans. Together we found the perfect mattress. We were made to feel welcome and definitely not under any pressure to buy. Feel like we found a new friend. Thank you Rachel x

4 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic experience

Fantastic experience. Good product knowledge and made to feel comfortable when deciding which product to purchase. No pressure and relaxed atmosphere .

25 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic Service from start to finish…

Fantastic Service from start to finish I think the Assistant's name was Leanne she was brilliant very thoughtful and knowledgeable.

The bed itself is ideal for my mam , she is over the moon with it .

The price was really good compared to other places out there.

Thank you

5***** for all involved .

19 de abril de 2025
Valorada con 1 estrellas sobre 5

Bought the Ruddington k matress

Bought the Ruddington k matress in October 22 within weeks matress dipping after contacting dreams was told I couldn't exchange as was claiming fault that they would send out an inspector, this never happened after numerous e mails got no response paid £1,199,00 for a matress we cannot use as a pensioner this was a lot of money totally wasted. Dreams beds should be ashamed of their customer service.

10 de octubre de 2024
Opinión espontánea
Logotipo de Dreams - Durham

Respuesta de Dreams - Durham

Good Afternoon Rosalind,
Thank you for taking the time to leave your review.
I am sorry to hear that there is a possible fault with your mattress and that no inspection took place.
I tried to call today but was unable to get though so I left a voicemail and also sent an email. I hope to hear back from you so we can ensure the inspection takes place.
I hope to hear back from you soon
Kind Regards
Leanne

Valorada con 5 estrellas sobre 5

Durham Dreams Showroom footy pundits.

Run the gauntlet in the Dreams Showroom Durham. That is to say; we experienced, yet again, superb informed service which was tainted when I learned that Lian, the manageress was in-fact a ‘LEEDS SUPPORTER’?!?! Being a ManU man that lended to cracking banter emphasising warmth and inclusion whilst sorting business. First class!!!!

5 de abril de 2025

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