Dreams - Fareham Opiniones 

282
TrustScore: 5 sobre 5

4,8

Broadcut Retail Park, PO16 8SU Fareham, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

From start to finish everything went according to plan .The staff in the shop were very knowledgeable about our beds and were very friendly.Delivery was carried out on time and by a good team and all... Ver más

Valorada con 5 estrellas sobre 5

A well run company. Good service in store. I never felt pressured to purchase, which is refreshing. Product knowledge was excellent. It was worth spending a little more than on-line options available... Ver más

Valorada con 5 estrellas sobre 5

Took my 95 year old grandad in on Thursday. Met by a man who wasn’t very helpful and then left us to it and went upstairs when he realised it was a possible exchange rather than a sale. A lovely lady... Ver más

Valorada con 4 estrellas sobre 5

We had a great experience with Dreams. On entering the store Simon, our Bed Expert made us feel welcome and at ease. He explained the Sleepmatch process well and was extremely knowledgeable in advisi... Ver más


Información sobre la empresa

  1. Tienda de colchones
  2. Tienda de ropa de cama
  3. Tienda de muebles para dormitorio
  4. Colchonería

Escrito por la empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito por la empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Información de contacto

  • Broadcut Retail Park, PO16 8SU, Fareham, Reino Unido

  • 01329 237377

4,8

Excelente

TrustScore: 5 sobre 5

282 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(282)

13.337 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

The mattress is to hard and I wake with…a back and neck ache

The mattress is to hard and I wake with a back and neck ache also the two bases don’t align

26 de junio de 2026
Logotipo de Dreams - Fareham

Respuesta de Dreams - Fareham

Good afternoon Diana

Thank you for your recent review. 

I am so sorry for the issues you are having with your base and mattress. 

You are able to exchange your mattress under our 100 night comfort guarantee. Please let us know what item you want to go for and I will get this on order for you. 

I am also happy to offer a replacement bed base too on this occasion. We will replace this when we deliver your new mattress. 

Please let us know what you wish to go for and I will get this organised. 

Many thanks

Valorada con 5 estrellas sobre 5

From start to finish everything went…

From start to finish everything went according to plan .The staff in the shop were very knowledgeable about our beds and were very friendly.Delivery was carried out on time and by a good team and all packaging was removed.

28 de junio de 2026
Valorada con 4 estrellas sobre 5

Friendly and welcoming team

Friendly and welcoming team. Helpful in response to questions and knowledgeable about the products.
Nice manner.

The delivery men were helpful, friendly and respectful.

Good service and experience all round.

6 de junio de 2026
Valorada con 5 estrellas sobre 5

A well run company

A well run company. Good service in store. I never felt pressured to purchase, which is refreshing. Product knowledge was excellent. It was worth spending a little more than on-line options available. Delivery was also good. Bed easy to assemble. A minor point. But some wide pads to sit the beds feet in would help make moving it around on carpet ?

22 de mayo de 2026
Valorada con 5 estrellas sobre 5

Kat was amazing

Took my 95 year old grandad in on Thursday. Met by a man who wasn’t very helpful and then left us to it and went upstairs when he realised it was a possible exchange rather than a sale. A lovely lady called Kat came over and was so incredibly kind and helpful to my grandad she knew everything about the mattresses and was so considerate and knowledgeable. She went above and beyond and Grandad left happy.

16 de abril de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

I’ve paid £1000 for my mattress which…

I’ve paid £1000 for my mattress which I’m really struggling with . It is so firm and in spite of trying pillows etc I’m yet to have a comfortable night . My sciatica has become much worse although I’m desperate for this mattress to be the solution to my pain, so far the acute discomfort has proved to be a massive disappointment. I was really hoping for some improvement!

10 de abril de 2026
Logotipo de Dreams - Fareham

Respuesta de Dreams - Fareham

Good morning,

Thank you for your recent review.

I am sorry to hear that you are finding your new mattress uncomfortable.

Unfortunately, I was unable to get through to you on the phone so I have sent you an email to discuss your options further with you and look forward to hearing from you.

Kind Regards,

Wayne

Valorada con 5 estrellas sobre 5

From start to finish what a helpful…

From start to finish what a helpful team I spoke to Edward to start with the Neil the manager talked me through everything including the deliveries the delivery team was superb can't thank them enough for building the new bed it was even a week ahead of schedule because of Easter I can't thank them enough I paid the extras for getting rid of the old bed and obviously the installation of the new bed absolutely fantastic job all-round well worth the money and the extra for the support of the mattress because I know that was handmade I will be going back again when this bed has had its day a big thank you to all it dreams and the delivery team as well

11 de abril de 2026
Valorada con 5 estrellas sobre 5

Beds and mattresses

Great service abd yine to try the right bed advice on the type of mattress
And uphold protectors abd pillows
Mattress delivered and old one taken ( for a cost) and hopefully recycled lovley people even a hot drink thanks

3 de octubre de 2025
Valorada con 5 estrellas sobre 5

great service

The sales people seemed to know what they were talking about as my husband and myself could not agree on what type of bed we wanted , I wanted a memory foam husband wanted different.

went on the sleep machine to see which mattresses would suit us

23 de febrero de 2026
Opinión espontánea

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