From start to finish everything went according to plan .The staff in the shop were very knowledgeable about our beds and were very friendly.Delivery was carried out on time and by a good team and all... Ver más
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Consulta las opiniones de los clientes
A well run company. Good service in store. I never felt pressured to purchase, which is refreshing. Product knowledge was excellent. It was worth spending a little more than on-line options available... Ver más
Took my 95 year old grandad in on Thursday. Met by a man who wasn’t very helpful and then left us to it and went upstairs when he realised it was a possible exchange rather than a sale. A lovely lady... Ver más
We had a great experience with Dreams. On entering the store Simon, our Bed Expert made us feel welcome and at ease. He explained the Sleepmatch process well and was extremely knowledgeable in advisi... Ver más
Información sobre la empresa
Escrito por la empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito por la empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Información de contacto
Broadcut Retail Park, PO16 8SU, Fareham, Reino Unido
- 01329 237377
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Knowledgeable and friendly Instore…
Knowledgeable and friendly Instore staff.
Polite and helpful delivery men.
Guest mattress proving successful!
Good all round experience.
Es posible que utilice la IA para responderVer más
The mattress is to hard and I wake with…a back and neck ache
The mattress is to hard and I wake with a back and neck ache also the two bases don’t align

Respuesta de Dreams - Fareham
I have always used Dreams to buy my…
I have always used Dreams to buy my beds/mattresses because the quality of materials is very good and service at Dreams Fareham is excellent.
From start to finish everything went…
From start to finish everything went according to plan .The staff in the shop were very knowledgeable about our beds and were very friendly.Delivery was carried out on time and by a good team and all packaging was removed.
Friendly and welcoming team
Friendly and welcoming team. Helpful in response to questions and knowledgeable about the products.
Nice manner.
The delivery men were helpful, friendly and respectful.
Good service and experience all round.
Great customer service!
Great customer service! Thank you to Brandon at Fareham.
A well run company
A well run company. Good service in store. I never felt pressured to purchase, which is refreshing. Product knowledge was excellent. It was worth spending a little more than on-line options available. Delivery was also good. Bed easy to assemble. A minor point. But some wide pads to sit the beds feet in would help make moving it around on carpet ?
Welcomed into the store and listened to…
Welcomed into the store and listened to by the attentive assistant.
The delivery was on time and ably fitted by the driver. The first nights sleep was perfect.
It was a very good experience.
Thank you.
Dreams is the place to go if you are…
Dreams is the place to go if you are looking for a new bed and mattress. Friendly staff reasonable prices, and great experience.
Exceptional service
From the shop when I ordered my bed and to the updates to delivery was exceptional.. thrilled with my new bed and sleeping well
Kat was amazing
Took my 95 year old grandad in on Thursday. Met by a man who wasn’t very helpful and then left us to it and went upstairs when he realised it was a possible exchange rather than a sale. A lovely lady called Kat came over and was so incredibly kind and helpful to my grandad she knew everything about the mattresses and was so considerate and knowledgeable. She went above and beyond and Grandad left happy.
I’ve paid £1000 for my mattress which…
I’ve paid £1000 for my mattress which I’m really struggling with . It is so firm and in spite of trying pillows etc I’m yet to have a comfortable night . My sciatica has become much worse although I’m desperate for this mattress to be the solution to my pain, so far the acute discomfort has proved to be a massive disappointment. I was really hoping for some improvement!

Respuesta de Dreams - Fareham
From start to finish what a helpful…
From start to finish what a helpful team I spoke to Edward to start with the Neil the manager talked me through everything including the deliveries the delivery team was superb can't thank them enough for building the new bed it was even a week ahead of schedule because of Easter I can't thank them enough I paid the extras for getting rid of the old bed and obviously the installation of the new bed absolutely fantastic job all-round well worth the money and the extra for the support of the mattress because I know that was handmade I will be going back again when this bed has had its day a big thank you to all it dreams and the delivery team as well
So far so good.
Great service
I was helped by a friendly and courteous member of staff who listened to me and helped me find the right mattress for me.
Great staff
Great staff. Great advice. Great product great delivery staff.
Fantastic nights sleep
Beds and mattresses
Great service abd yine to try the right bed advice on the type of mattress
And uphold protectors abd pillows
Mattress delivered and old one taken ( for a cost) and hopefully recycled lovley people even a hot drink thanks
Pleased with bed
great service
The sales people seemed to know what they were talking about as my husband and myself could not agree on what type of bed we wanted , I wanted a memory foam husband wanted different.
went on the sleep machine to see which mattresses would suit us
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