Dreams - Hull Opiniones 

343
TrustScore: 5 sobre 5

4,8

Unit 2A The Junction, HU3 4SA Hull, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Amit and Emma were both exceptional, perfect manners, extremely polite and friendly but not pushy. We visited Furniture Land who were extremely rude and sent us back to Dreams as our budget wasn't hig... Ver más

Valorada con 3 estrellas sobre 5

We like the bed.The man who served us was knowledgeable, friendly and efficient. But the day before delivery we were told our old bed had to be brought downstairs and the mattress bagged and sea... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Went to the Hull branch where a very helpful guy, Dave, talked us through our options for our purchase. We went back several weeks later and he remembered us and brought up our previous requirements.... Ver más

Valorada con 5 estrellas sobre 5

Amazing staff in the Hull store. David was outstanding his customer service skills are something else. We were under no pressure to buy at all, very relaxed atmosphere. We were given lots of inform... Ver más


Información sobre la empresa

  1. Tienda de colchones
  2. Tienda de ropa de cama
  3. Tienda de muebles para dormitorio
  4. Colchonería

Escrito por la empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito por la empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Información de contacto

  • Unit 2A The Junction, HU3 4SA, Hull, Reino Unido

  • 01482 427174

4,8

Excelente

TrustScore: 5 sobre 5

343 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(343)

13.450 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great Mattress from Dreams

Great Mattress from Dreams

Really happy with this mattress from Dreams. It arrived on time, was easy to set up, and feels very comfortable. It offers great support while still being soft enough for a good night’s sleep. Excellent quality and value—would definitely recommend.

18 de enero de 2026
Valorada con 5 estrellas sobre 5

Service

We bought a mattress a few weeks ago , had some trouble with emails (purchase confirmation) and delivery but quick response from costumer service manager and it was all sorted out .
Mattress is a top quality as well as service.
Thanks a lot

4 de enero de 2026
Valorada con 5 estrellas sobre 5

Excellent customer service from both…

Excellent customer service from both shop staff and delivery team. My item was delivered on the date agreed and assembled on site by delivery team. I would highly recommend this company

21 de diciembre de 2025
Valorada con 5 estrellas sobre 5

Easy dreamer

I found it easy and straightforward Dave was helpfull and pleasant. I told him what I was looking for and that I was on a budget. He showed me the bed I was interested in and told me the headboard and the bed were on offer. He then showed me all the colours it came in. Very good at his job. And very understanding And I must say I love the bed. Thankyou Dave and Dreams.

13 de diciembre de 2025
Valorada con 1 estrellas sobre 5

Poor, poor poor

Further to my review of this company.
I have waited from 15th of October to have my £2500 bed fixed, I had to wait till today from an engineer sort it.
The engineer came only to issue a report on what is wrong, outcome, Manufacturing fault.
This company is a joke.
Even refused to replace this bed, until technician had come to view it. We now have to wait again for a phone call from whoever this is passed on to, to find out what they are going to do about it. AVOID!!
UPDATE.
After saying we wanted a replacement bed and not the fault repaired, and the engineer coming out , just to confirm, “ it’s broken “, .
We have now had the bed taken away and a refund is in place.
But why does it taken seconds to take my money, but up 7 to 10 days to refund me ????.
This company has good quality beds, I was unlucky, with that “one bed”, but the customer service is terrible, engineers to confirm what their own work force reported, weeks for a replacement part, ( if we wanted it replaced “.
Just bought a replacement from another company for HALF the price.

10 de noviembre de 2025
Opinión espontánea
Logotipo de Dreams - Hull

Respuesta de Dreams - Hull

HI Mark

Thank you for your review. I am sorry for the issues we have experienced with your order.

We need some additional details to be able to contact you regarding this. We have requested this via Trustpilot, and I hope to be in contact with you shortly.

Many thanks

Peter

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