Dreams - Reading Opiniones 

310
TrustScore: 5 sobre 5

4,8

Brunel Retail Park, RG2 0HS Reading, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Huge shoutout to Alex at the Reading Dreams Store! From the moment we stepped into Dreams Reading, it didn't take long for Alex to approach us and walk us through the different types of mattresse... Ver más

Valorada con 5 estrellas sobre 5

Customer service at Dreams has been stand out amazing from start to finish. Brilliant at point of sale, the guy at the shop was extremely knowledgeable and patient while we tried out every mattress in... Ver más

Valorada con 5 estrellas sobre 5

The service I received from Claire @ Dreams Brunel Retail Park, Reading was absolutely fantastic!! She advised on the right mattress for me, the right pillows for me and all with a smile and a great c... Ver más

Valorada con 5 estrellas sobre 5

Went into Dreams retail shop to see the bed collection then ordered online after checking our home options. From online order: Swift delivery. Good communication, especially on the day. Easily assem... Ver más


Información sobre la empresa

  1. Tienda de colchones
  2. Tienda de ropa de cama
  3. Tienda de muebles para dormitorio
  4. Colchonería

Escrito por la empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito por la empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Información de contacto

  • Brunel Retail Park, RG2 0HS, Reading, Reino Unido

  • 01182068447

4,8

Excelente

TrustScore: 5 sobre 5

310 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(310)

13.235 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great Experience

Had a great experience in the reading branch with Riska. Using the bedmatch technology I was able to find my new mattress after trying various options the machine suggested along with Riska's recommendation based on the report. Great service and cannot recommend enough !

7 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Unsuitable bed

Had a bed delivered for my mam which was unsuitable. I spoke with Olivia in customer services who was extremely helpful, friendly, and very understanding and solved the problem for me. Thank you Olivia and Dreams.

5 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Friendly

Friendly, professional & knowledgeable service . Great advice & clear assistance on delivery options.
Delivery & assembly of our bed went without a hitch by James & colleague.
Overall, great customer service & value , definitely recommend Reading branch & the delivery team.

22 de febrero de 2026
Valorada con 5 estrellas sobre 5

Great service and value from Dreams

We had a great experience with Dreams. The price was excellent, especially during the Xmas/January sale, and the service at the Reading branch was spot on. There was no pushy sales approach at all, we were encouraged to take our time testing every bed, and once we’d narrowed things down, the staff clearly explained the pros and cons of each option.

We ended up purchasing the Sealy Posturepedic Elevate Sandridge Combination Mattress, which is firm with a comfortable cushioned top that provides great back support. Sleep quality has been amazing so far.

If there’s one small area for improvement, it would be the product design rather than the service. An extra handle/tab on the front and bottom of the mattress would make it much easier to move, as carrying it up the stairs was a bit tricky.

Overall, great service, good prices, and very happy with the mattress.

7 de febrero de 2026
Valorada con 3 estrellas sobre 5

Very uncomfortable so far

Very uncomfortable so far

7 de febrero de 2026
Logotipo de Dreams - Reading

Respuesta de Dreams - Reading

Good afternoon,

Thank you for your recent review.

I am sorry to hear you are not finding your mattress comfortable.

We have contacted you today to discuss this further with you and look forward to hearing back from you.

Kind Regards,

Wayne

Valorada con 4 estrellas sobre 5

Good service with worst delivery dates

The service provided to us was overall great but disappointed about the delivery dates as it's more than 2 months.

We ordered from reading branch on 4th Jan and we will get our bed and mattress on 10th march which is too far considering our situation as our current bed is broken, and can't sleep on it. :(

4 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

No pressure

We were given time and space to make a decision. Our sales assistant, Kevin, was knowledgeable about the mattresses and encouraged us to narrow down the choice before trying the last selection again and never rushed us. I’m very happy with the new mattress.

29 de diciembre de 2025
Valorada con 1 estrellas sobre 5

Pain!

I would avoid this company my mattress has gone wrong just over a year old and I have to wait for them to inspect it! It is like a slide! I have fibromyalgia and Addison disease and now I’m in so much pain

22 de diciembre de 2025
Opinión espontánea
Logotipo de Dreams - Reading

Respuesta de Dreams - Reading

Good afternoon,

Thank you for your recent review.

I am sorry to hear that you feel there is an issue with your mattress.

So that we may be able to look into this further for you I have requested some further details via Trustpilot.

I look forward to hearing from you.

Kind Regards,

Wayne

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