Dreams - Waterlooville Opiniones 

218
TrustScore: 5 sobre 5

4,9

Gallagher Retail Park, PO7 7UL Waterlooville, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We were given a lovely smile and welcome when we entered the store. The friendliness continued along with all the help you could wish for. No time pressure. Today I am still sure we made the right dec... Ver más

Valorada con 5 estrellas sobre 5

This was our best experience while choising a new bed. We went to other premium sellers and then to Waterlooville, where we were greeted and served by Ash. The technology helping us choose a mattre... Ver más

Valorada con 5 estrellas sobre 5

The assistant that helped us was very knowledgeable and patient with us choosing a new mattress. The sleep test machine was a great way to narrow down the choices, which was helpful as we had no idea... Ver más

Valorada con 5 estrellas sobre 5

Great service from the sales advisor in store, lots of advice without being pushy. Used the Sleep machine to help find the right mattress and had a very nice cuppa too! All in all a very pleasant sho... Ver más


Información sobre la empresa

  1. Tienda de colchones
  2. Tienda de ropa de cama
  3. Tienda de muebles para dormitorio
  4. Colchonería

Escrito por la empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito por la empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Información de contacto

  • Gallagher Retail Park, PO7 7UL, Waterlooville, Reino Unido

  • 02392066397

4,9

Excelente

TrustScore: 5 sobre 5

218 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(218)

14.895 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Would definitely recommend

We went into a dreams store to test out mattresses, we used the sleep match machine, it was really informative and from the data given we were shown lots of mattresses that would suit. The sales person was lovely and so helpful. We chose a less expensive mattress that Dreams makes themselves and I haven't regretted it. We're months down the line now and it's the most comfy sleep I've ever had. I would really recommend going into the store and using the sleep match machine, and can't fault Dream's own range. Delivery was really quick and we we're kept up to date really well with delivery details.

10 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

We went to dreams after looking online…

We went to dreams after looking online for a new bed, but also needed a new mattress which we needed to try before we brought. On arrival myself, partner and our 2 year old were greeted by Gareth and asked what we were looking for and he couldn’t have done more for us. He recommended we use the sleep match test, which was great! We were offered teas multiple times and the knowledge Gareth had of the different products was extensive. More than anything, I was impressed with both gents at the store in regards to our little boy, he was very excited to be bed shopping and he was running around having so much fun and the gents did not mind one bit, one of them even gave him a little abc book to have a look at. Shopping with a toddler can be anxious at times due to how you think others will react to a hyper child but they could not have been more understanding and entertaining for him, engaging with him too which as a parent is so important and valued to me. Thank you very much Gareth, we will 100% be returning in the future.

21 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was really impressed with the service…

I was really impressed with the service I received at the Waterlooville branch of Dreams yesterday.
The young lady who served me was very knowledgeable and suggested the Sleep Match machine, which I accepted. She then showed me the options available based on the results.
Excellent from start to finish.

8 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service from Jaz

Great service from Jaz, helpful but not pushy. Came home to measure up and decide on options we discussed then telephoned and placed my order with Jaz, nice and easy with no hassle. Happy

6 de abril de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disgusting service

Disgusting service! Was sold a medium mattress even though the the sleep tester recommended firm, was told the medium was like a firm. Gave my husband back ache, phoned and arranged a replacement under their sleep guarantee. Arrived to collect today and replace today, we took the mattress down the stairs, stairs are tight impossible not to get a few superficial marks on it bringing it down, drivers refused to take it because of marks and give me my new one. (They say they need to be able to re sell it, and would have to clean it, I would of thought they'd do that anyway!) Apparently they wrap and bring the old mattress down, I had no idea, Customer Services didn't tell me, I thought it was my job to bring it down, would love them to have saved me the job, when the original was delivered it was just left in the passage.
Somebody is suppose to call me from customer services but hasn't, I would not recommend buying from this company, am absolutely fuming

16 de febrero de 2022
Opinión espontánea
Logotipo de Dreams - Waterlooville

Respuesta de Dreams - Waterlooville

Good afternoon

Thanks for leaving us your review. We are sorry to hear of the issues you experienced with the exchange of your mattress.
As part of the comfort guarantee, we ask that the mattress should be in perfect condition and taking this downstairs by yourself, stained the mattress and this was subsequently rejected by the crew.
Glad I was able to speak to you earlier to find a way forward and I'm happy you're satisfied with the resolution that's in place to resolve matters.
Kindly let us know via reply at sg41@dreams.co.uk if you need help with anything else and we can look into for you.

Many thanks

Stephen

Valorada con 5 estrellas sobre 5

A great experience!

We were delighted by the whole experience. We entered the store knowing only that we wanted to buy a bed, and confused by the range on offer. We left 2 hours later, very satisfied with the bed we bought, and wit the help we received to come to that decision. If we are honest, we paid a little more than we were planning to, but happy to do so.

24 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent sales skills

I was really impressed with the level of service I received. The salesman listened to my requirements and offered only items that met my needs. He explained the features and benefits clearly with no hard upsell. I am really happy with my purchase.

7 de enero de 2022
Opinión espontánea

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