Dreams - Waterlooville Opiniones 

218
TrustScore: 5 sobre 5

4,9

Gallagher Retail Park, PO7 7UL Waterlooville, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We were given a lovely smile and welcome when we entered the store. The friendliness continued along with all the help you could wish for. No time pressure. Today I am still sure we made the right dec... Ver más

Valorada con 5 estrellas sobre 5

This was our best experience while choising a new bed. We went to other premium sellers and then to Waterlooville, where we were greeted and served by Ash. The technology helping us choose a mattre... Ver más

Valorada con 5 estrellas sobre 5

The assistant that helped us was very knowledgeable and patient with us choosing a new mattress. The sleep test machine was a great way to narrow down the choices, which was helpful as we had no idea... Ver más

Valorada con 5 estrellas sobre 5

Great service from the sales advisor in store, lots of advice without being pushy. Used the Sleep machine to help find the right mattress and had a very nice cuppa too! All in all a very pleasant sho... Ver más


Información sobre la empresa

  1. Tienda de colchones
  2. Tienda de ropa de cama
  3. Tienda de muebles para dormitorio
  4. Colchonería

Escrito por la empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito por la empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Información de contacto

  • Gallagher Retail Park, PO7 7UL, Waterlooville, Reino Unido

  • 02392066397

4,9

Excelente

TrustScore: 5 sobre 5

218 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(218)

14.895 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Shop wasn’t open when it should have…

Shop wasn’t open when it should have been. Assistant let us wander to look at items. Told him what we were looking for and he did look on line but told us item was out of stock. I then looked at home and ordered the item straight away with choices of delivery.

10 de junio de 2023
Logotipo de Dreams - Waterlooville

Respuesta de Dreams - Waterlooville

Good afternoon,

Thank you for leaving us your feedback.

I am sorry to hear that your local store was not open on time.

In order to gather some additional information, I did try to call you but appreciate that you may have been busy. I have since sent you an email and hope to receive the information I have requested as I want to ensure we look into the issues you have reported to us.

Many thanks,

Kishan

Valorada con 5 estrellas sobre 5

The divan base had grey smudges on it

The divan base had grey smudges on it. It looked as if the workers did not wear gloves when they constructed it.
The we bed itself was exactly what I wanted and the staff at the showroom were very helpful and I would definitely recommend them, just a shame they were let down by the manufacturing side.
Update-weds 12/4
Leanne from customer services contacted me after the above review and offered to replace the divan or offered me a 20% refund. Excellent customer service as I was not expecting any response.

8 de abril de 2023
Logotipo de Dreams - Waterlooville

Respuesta de Dreams - Waterlooville

Good Afternoon sharon,
Thank you for taking the time to leave your review, I am sorry to hear of the marks on your new divan base.
So that I can look into this further and discus with you I have emailed you asking for photos of the marks.
If you could please get back to me with these then we can discuss further
Kind Regards
Leanne

Valorada con 5 estrellas sobre 5

The best mattress I have ever had

Excellent service from shop and delivery drivers. The Tempur mattress and pillow are the best ever and have never slept so well. Worth every penny.
Dreams are brilliant and totally recommend them

31 de marzo de 2023
Valorada con 5 estrellas sobre 5

Calm atmosphere and knowledgeable staff

The assistant that helped us was very knowledgeable and patient with us choosing a new mattress. The sleep test machine was a great way to narrow down the choices, which was helpful as we had no idea where to start. A very calm store with a wide range of options and knowledgeable staff.

25 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing matress

I bought Tempur mattress and this is the best mattress ever. It is so so soft and comfortable, I absolutely love it. It is expensive but so worth it. Highly recommended.

10 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent advice and service

This is a small branch and we went there (after our old bed collapsed on Christmas Day) because we previously bought a bed there very successfully. Although the display is limited we were very well advised and are confident we have what we want.

28 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Gareth was amazing!

Gareth was amazing. No pressure on a sale. He wanted what was best for us and couldn't do more to help. I would recommend going in and speaking to him!

16 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

We needed a new bed and mattress.

When we went into the Waterlooville store,there was a relaxed atmosphere and no pressure to buy.
We had visited other stores and looked online,but felt that Dreams offered what we needed.The sleep position analyser was good to,and the matresss we now have is "as it said on the tin".Morning aches mostly gone!

27 de septiembre de 2022
Opinión espontánea

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