Dreams - Waterlooville Opiniones 

216
TrustScore: 5 sobre 5

4,9

Gallagher Retail Park, PO7 7UL Waterlooville, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Tempur mattress absolutely heaven!! I purchased Tempur pillows which are a perfect match. I had the experience of testing the correct mattress to my requirement on DREAMS testing Tempur machine which... Ver más

Valorada con 5 estrellas sobre 5

This was our best experience while choising a new bed. We went to other premium sellers and then to Waterlooville, where we were greeted and served by Ash. The technology helping us choose a mattre... Ver más

Valorada con 5 estrellas sobre 5

The assistant that helped us was very knowledgeable and patient with us choosing a new mattress. The sleep test machine was a great way to narrow down the choices, which was helpful as we had no idea... Ver más

Valorada con 5 estrellas sobre 5

Great service from the sales advisor in store, lots of advice without being pushy. Used the Sleep machine to help find the right mattress and had a very nice cuppa too! All in all a very pleasant sho... Ver más


Información sobre la empresa

  1. Tienda de colchones
  2. Tienda de ropa de cama
  3. Tienda de muebles para dormitorio
  4. Colchonería

Escrito por la empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito por la empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Información de contacto

  • Gallagher Retail Park, PO7 7UL, Waterlooville, Reino Unido

  • 02392066397

4,9

Excelente

TrustScore: 5 sobre 5

216 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(216)

14.501 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good value

Helpful staff, found a very comfortable bed at a very reasonable price. Extended warranty seems a good deal.for the price and delivery time was 2 weeks and again, a good price.

14 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Mattress purchase.

Service in the shop was very good. Helpful, friendly staff.
Goods delivered on time. Delivery staff, again very friendly.
Product, all good so far.

8 de febrero de 2025
Valorada con 5 estrellas sobre 5

Dreams really are dreams

Dreams really are dreams. My sleep pattern changed as soon as I slept on the new mattress. Sales person not pushy. Explained information when needed and I was able to make an informed decision.

4 de febrero de 2025
Valorada con 5 estrellas sobre 5

Helpful service

Helpful service. Easy to use website when I needed to change the delivery date. Delivery excellent, on time and bed built very quickly. Would recommend, whole experience was great!!

23 de enero de 2025
Valorada con 5 estrellas sobre 5

Waterlooville Branch of Dreams have the…

Waterlooville Branch of Dreams have the most helpful and wonderful staff I felt very welcome and never pushed into a sale but had all the help I needed.
Been to other bed stores but never had the customer service that I had here would recommend

27 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid at all costs.

An awful experience, staff refused to take bed away only after they had removed it from the property and left it in the street, even though they had been paid to remove it. This is classed as fly tipping.
If they said before they would not take it away the order would have been cancelled. Left a disabled lady to move the old bed off the public path, a disgraceful company.

18 de diciembre de 2024
Logotipo de Dreams - Waterlooville

Respuesta de Dreams - Waterlooville

Good morning Julian,

Thank you for taking the time to leave us your feedback.

I am sorry that the crew were not able to carry out the disposal service and assembly service.

We have been made aware that the reason the services could not be carried is because there were animal faeces on the floor of the property as well as on the items to be disposed of.

With this in mind, the crew were not able to continue with the service owing to health and safety risks.

Many thanks,

Kishan

Valorada con 5 estrellas sobre 5

New bed and mattress

Went to purchase a bed and new mattress. Found what we wanted and the sales team completed the paperwork very quickly. Bed and mattress was delivered on the required date. Very simple process from start to finish.

13 de diciembre de 2024
Valorada con 5 estrellas sobre 5

The purchase in store at Waterlooville has been the best decision…

The purchase in store at Waterlooville was great staff very helpful, gave us good advise and were very knowledgeable of dreams products. Also the delivery and installation went without a hitch & both of the guys were very pleasant and gave us great feeling of confidence in our purchase, also cleared any rubbish ie cardboard packaging and gave us instruction how to use the controls for the bed base positioning. Great service from the store right through to delivery and installation. Very pleased with our purchase and are enjoying the best nights sleep we have had for years.

11 de diciembre de 2024
Valorada con 1 estrellas sobre 5

What a horrible experience with their…

What a horrible experience with their delivery. One of my dogs got nervous and pooped in the bathroom when delivery guys here so they refused to put the bed together in the bedroom and didn't tell me the dog had pooped until they told me they were leaving. As a disabled person I as disgusted that they have left me with 2 pieces of a bed I am unable to put together.

6 de diciembre de 2024
Opinión espontánea
Logotipo de Dreams - Waterlooville

Respuesta de Dreams - Waterlooville

Good Morning Julie,
Thank you for taking the time to leave your review.
I am sorry to hear that the assembly was unable to be completed.
Unfortunately, you did not leave any order information so I have used the request information tool. If you could please provide me with your order information I can then discuss this further with you.
Kind Regards, Leanne

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