Dyson Opiniones 

Zero stars of I could. New vacuum had a $15 part break. After 3 weeks of out of stock they finally ship the part. Received a filter for a fan. I don’t even own a Dyson fan. Another two week wait for back in stock only to get an email saying the part order had been cancelled. After jumping through hours of hoops I get the part shipped again (after waiting 3 weeks for stock again). You guessed it, wrong part. After 2 days of arguing with them telling me “no really it’s a similar part you just don’t know how to install it” they finally sent me a label to return the entire vacuum (for a broken $15 part). A week for it to get there and 14 days to process, another week to receive it. Vacuum worked for 45 seconds and stopped running, no exaggeration. Yup, another label, another 3 week wait again.

I’ve used my new vacuum 5 days (and 45 seconds) out of the last 12 weeks.

Awful awful awful awful worst ever experience with a product!!!!

We have been trying to order a spare part for months. Eventually Dyson told me they can order it on my behalf and it will be sent when new stock arrives. They sent me a payment link, which I completed successfully. The payment page displayed "Payment Successful" and provided a reference number, which I fortunately took a screenshot of. Shortly afterward, my order was cancelled.

When I contacted Dyson to understand what happened, I was given a PSP reference and instructed to investigate the transaction myself. As a customer, I do not have access to Dyson's merchant payment records, so this was both confusing and unreasonable.

The most frustrating part was the lack of ownership. Rather than investigating the transaction internally and explaining what happened, I was repeatedly told to check my own payment methods even though I was never provided with enough information. During one support interaction, the chat was ended without the issue being resolved.

Mistakes happen, and cancelled orders happen. What disappointed me was the lack of clear communication and the apparent unwillingness to properly investigate a payment issue that originated within Dyson's own payment system.

I am still waiting for a clear explanation of what happened to the transaction and why a successful payment confirmation resulted in an expired transaction and a cancelled order.

I always recommended Dyson. Our first few were fantastic. Our last purchase for ourselves and one of our family members was the worst experience. Neither mine nor my daughters worked since we got them. They did give her a little bit of assistance after I fought with them, but mine is presently six months old and garbage. I do not recommend anyone buying Dyson.

My $700 hairdryer and styler broke after 6 months. As it was under warranty I sent it in for repair on May 7. Today is June 10th and I still have not received it back. I have called customer service several times in the past 3 weeks inquiring and was told they would expedite my case. Yesterday I spent one hour repeatedly requesting to speak to a supervisor regarding a complete lack of customer service. No supervisor ever returned my call but rather, emailed saying he would look into my case. This was not my first Dyson purchase however it will certainly be my last.

I am extremely disappointed with Dyson.

I purchased a premium Dyson hair dryer expecting exceptional quality, reliability, and long-term support. Unfortunately, after only three years of normal use, the machine stopped working.

The most frustrating part is not the failure itself, but the fact that Dyson’s authorized service center informed me that the unit is not repairable because replacement parts are no longer available. In other words, a product that costs several hundred dollars has effectively become disposable after only three years.

I own inexpensive hair dryers that have lasted over ten years without issue. It is difficult to understand how a premium product can fail after such a short period and then be deemed impossible to repair.

Dyson’s solution was to offer a 30% discount toward the purchase of another Dyson product. Asking customers to buy a new machine because parts are unavailable for a relatively recent product is not what I would expect from a premium brand.

For a company that promotes innovation and quality, the lack of repairability and long-term product support is very disappointing.

Based on this experience, I would seriously reconsider purchasing Dyson products in the future

Don't buy a Dyson...I have many and unfortunately experienced repeatedly the same issue. At this point, I have a problem with the Purifier Humidify+Cool Formaldehyd which is quite an expensive piece of equipment. The piece just failed completely after a regular cleaning cycle run. All test indicate main board failure. The product is 2.4 years old and just outside of Dyson's very, very limited warranty. They also have only two repair centers in Canada and do not work with local appliance rapair shops at all. Neither do they sell boards to self-repair their products. Very disappointing situation, The customer service is utterly unhelpful (not surprise) and they are focused on selling new products. Bad quality, even worse Customer Service and no spare part availability create a customer nightmare, if things go wrong (and they will). Stay away, there plenty of better product out there

J'ai tellement de regrets d'avoir acheté une baleilleuse Sans fils V8 de Dyson, après quelques année la Batterie lâche, et Dyson ne couvre plus la garantie le prix près de ,200 dollars,si vous contacter Dyson vous devez chater avec un robot, je vais essayer d'amener Dyson aux petites créance, et vous informer des résultats, si non un recours collectif

Dyson promises that their machines are “engineered for continual high performance,” but my experience has been very disappointing. I have had two Dyson Airwrap machines fail in less than two years.

If you are thinking about buying Dyson, make sure to check whether there is a repair centre in your city. If you live farther away and need to ship your machine for repair, your experience may not match the “premium” service Dyson advertises.

Their website mentions providing a loaner machine while repairs are being completed, but when I requested one, I was told this is not available for distant customers.

They also state repair timelines of 7–21 business days. My machine was received by their service centre over 25 business days ago, and I still have no update. I contacted customer service, and they asked for an additional 3 days. Unfortunately, after waiting longer, I still have not heard back.

Customer service has also been frustrating. Communication has been unclear, and at times it felt like I was speaking to automated responses rather than receiving real help.

If I could get my money back, I would. At this point, I no longer want to deal with Dyson because of the poor service experience and lack of support after purchase.

I will never purchase another Dyson product. I saved up and finally splurged on a Dyson Airwrap for Christmas 2024. I do not use it regularly- probably 20-30 times since I bought it. In April it stopped working, with white flashing light. I attempted to clean it. Still nothing. I sent it back for repair. They sent it back to me STILL NOT WORKING!! WTF. So I am shipping it back again. Brutal. I don’t even know what to say. At least today I was able to speak to an actual human vs the last time when it was a conversation with a bot. Such a frustrating experience for something that costs so much money!! Buyer beware. Not worth the money.

Customer service for these extremely expensive vacuum machines is appalling. After more than an hour on the telephone, and 8 requests to speak to a supervisor, I am no further ahead in receiving a replacement for a defective V15 machine. The machine was returned April 1. I have been informed that, after much transworld conversations and obfuscations, the replacement MAY be sent within 2 to 10 business days. I am not assured that this will actually happen given the outlandish efforts to evade responsibility on Dyson's part to complete this task. Since these machines do NOT live up to the hype I caution consumers about purchasing anything from this manufacturer. I would prefer to give them Zero stars if that is possible.

I had a Dyson ball origin bag of vacuum cleaner, and it was hands-down the cheapest vacuum cleaner I owned. The plastic parts felt like they came from the dollar store. The longevity of the motor was absolute abysmal. I had the vacuum cleaner for approximately five years until it just burned out. after this happened, I started reading a lot of negative reviews on Dyson. Not only the quality, but their customer service was terrible as well. Sure the suction was good for the time that it lasted, but for what you’re paying for a Dyson and how long it’s lasting, they are not worth it. there are many higher-end brands out there that you may pay a few extra hundred dollars for but they will last you three times as long. Not to mention their parts are made of quality not some cheap thin plastic with no structural integrity. I will never own a Dyson again as I personally think they just market their products very well, but the quality doesn’t match the price point. Their products need to be hundreds of dollars cheaper just based off the cheap parts that they use. I highly recommend you find another brand for a vacuum cleaner.

called, knowing I was outside my warrenty but the part I was calling about was replaced twice under warrenty so I asked if they could give me 10% off if I purchased the part so I could use my vacuum, they kept repeating - sorry its outside your warrenty over and over
- I have bought two dyson vacuums - use to rave about the custom service - not now - they lost my buisness

My AM10 Humidifier stopped working and I called 1-877-397-6622 for help. After several attempts to trouble-shoot the problem I was told to take the unit to the Service Center in Mississauga. So I packed up everything for the humidifier (in box) and drove from Richmond Hill to the service center in Mississauga. At the service center, the tech told me the front button is "jammed" and needs a few days to unlock but the unit is FULLY functional with the remote control. When I said: "Why not replace the part? I was a told: "We have NO replacement parts". So, like a fool I left the unit at the "so-called" service center. Every time I called the service center for follow up I could not connect. Every time I called, I would hear some recording and then a hang up. After 10 days I called back to 1-877-397-6622 and spoke with someone about needing help contacting the service center. Eventually, I was told the button is still locked but the unit works with the remote control and is ready for pick up. Today I returned to the service center to pick up my AM 10 Humidifier. The original Tech stayed in the backroom and sent another Tech to the front with my boxed unit saying: "Here you go & here's everything". I get home and the remote control is missing - NOT IN BOX!

Wow, we thought we were buying a quality products spending as much as we did for a vacuum cleaner, but what we got is a nice looking piece of junk. It started failing us soon after we purchased the unit and customer service kept on sending us parts for us to install on our own. We haven't had the benefit of a cleaner in over 6 weeks now and they refuse to send a brand new one or have us speak to a supervisor. Don't get fooled by the slick design and commercials. I guess I wont be buying a hair dryer from Dyson.

Disappointed with Dyson V15 – Not Worth the Price

We purchased the Dyson V15 about 2.5 years ago, spending a significant amount of money because of the strong reviews and impressive presentation. We expected a high-quality product that would last for many years.

Unfortunately, one of the parts has now stopped working, and the cost to replace it is $277. The factory warranty is only 2 years, so we are just outside of coverage. Given our current circumstances, spending nearly $300 on a repair is not something we can afford.

For such an expensive vacuum, we expected much better durability and longer-lasting performance. It’s frustrating to invest in a premium product and face costly repairs so soon after the warranty ends.

Honestly, at this point, it feels like it would make more sense to buy a new vacuum for $300 every couple of years rather than invest in a high-end brand that doesn’t hold up as expected.

Would not recommend.

Premièrement, les aspirateurs que j’ai eus, leur fonctionnement est impeccable, silencieux et la batterie est superbe.

J’ai acheté une V11 en 2023 et après deux utilisations, l’aspirateur faisait des bruits étranges et arrêtait de fonctionner. J’ai appelé leur support, ils ont fait des tests pendant quelques minutes et rien à faire, elle ne fonctionnait pas et au Québec, il n’y a pas de point de vente, donc nulle part où aller pour faire vérifier.

J’ai vérifié sur Google et Reddit, il y a plein de personnes dans ma situation. J’ai suivi un des avis et j’ai nettoyé le filtre. Elle s’est remise à fonctionner.

J’ai malheureusement pas été capable de dépasser trois fois que je passe l’aspirateur pour qu’elle fasse la même chose. J’ai appelé encore une fois et rappelé une troisième fois car je suis extrêmement tanné qu’elle lâche en plein milieu d’une séance de nettoyage. Dyson m’a finalement remplacé mon aspirateur avec une V15 Detect, ce qui a mon avis une superbe attention.

Ça fait maintenant six mois que j’ai la V15 Detect et le moteur est sauté, ça me coûte le prix d’un aspirateur pour changer ce moteur et je dois effectuer les réparations moi même.

Donc conclusion, ça serait l’aspirateur parfait si ce n’était pas de la fiabilité très médiocre.

Pour le service à la clientèle, rien à dire .

Game changer for short hair ✨

I recently bought the Dyson Coanda 2 and I absolutely love it. The machine is incredibly versatile, especially now that I’ve cut my hair short.

It makes styling so much easier and faster, and I love how I can switch between different looks without needing multiple tools. It gives a really polished finish without damaging my hair, which is a big plus.

Yes, it’s an investment, but for me it’s been completely worth it. I use it almost every day and it’s quickly become a staple in my routine.

I needed a replacement part for my Dyson V10 animal which is old but I take care of it. After emails the customer services department helped me with getting the part which helps me a great deal with regarding budget . I am extremely happy and once my machine stops working I will definitely call Dyson to see if I can read in my old for new one . Most reliable company in floor cleaning.

WORST CUSTOMER SERVICE YOU COULD EVER FIND WITH A COMPANY

Purchased a V11 vacuum which started having issues with the canister bin within ten months of use. Contacted Dyson and talked to an agent. Explained my concern and also sent videos of the issue. The agent agreed there is a concern. After being put on hold a while later the agent returned and said they would send me a replacement part for free it was still under warranty. The agent said it was backed ordered and that they will contact me when available, gave me a claim number and I thanked him. After three months I heard nothing so I sent a email to Dyson with claim number and asked what’s happening. No response for two weeks. Wrote again and still no response. After four months I wrote a bad review then I got a response. Explained everything all over again and the agent said they will send me a new vacuum. Great. I got the new vacuum in about a week. I had to send back my old one first though. Anyway the new vacuum worked great for about a year then quite working. The vacuum Would start and stop instantly then once in a while it would run for approximately thirty seconds or so. Contacted Dyson explained the concern. The agent said that I need the cyclone which is the whole body assembly. The agent also said that I had no warranty as it stared on the original purchase date. So I asked him how much and how long to get one. He answered it’s on back order and has no idea when it’s available. I said don’t give me a price I’m not interested. Can’t wait for who knows how long without a vacuum. So I had two V11 vacuums that didn’t last a year without concerns. Dyson did nothing to resolve this. A $800.00 vacuum is garbage less than a year of use. Stay away from Dyson there products are garbage, buy something else I did. I don’t want to give it one star if I could I would give it negative stars.