Dyson Opiniones 

want my V15 back

I had a Dyson V15 Submarine. I liked it. Then the green light on the head stopped working, and Dyson replaced it with a V16. I thought: Wow, lucky me. An upgrade! No. Just… no.

Let’s start with the power button. After years of having to constantly hold the trigger (which actually gave me a lovely little callus on my right index finger), Dyson finally fixed the problem. Brilliant! They added a proper ON/OFF button. And where did they put it? On top of the filter. So instead of pressing a button with the hand already holding the vacuum, I now have to take my other hand off whatever I’m doing and reach up to the top of the machine. It’s like designing a hairdryer with the ON/OFF button on the back of the hairdryer.

But wait. It gets better. The V15 had the beautiful Fluffy head: low, soft, incredibly smooth and perfect for hard floors. The V16 has… whatever this is. A pointy, chunky head. Why? Because apparently Dyson has discovered that homes contain an extraordinary number of corners and very few straight walls. When I vacuum along a perfectly straight wall, I can no longer simply push the vacuum straight towards it. No. I have to turn the head sideways. Because apparently vacuuming along a wall was a problem that required an engineering solution.

And then I discovered that the new head is thicker than the old Fluffy head. So the V15 could comfortably slide underneath my pantry. The V16 cannot. Congratulations, Dyson. You have designed a newer model that can’t reach places the previous model could.

“But the V16 is lighter!” Yes. On a set of scales. In real life? It feels heavier. The new head creates noticeably more friction on my floors, so I have to use considerably more force to push and manoeuvre it. After just TWO DAYS of using it, my arm and shoulder were exhausted. I never had this problem with my V15.

And yes, I know the V16 has more suction power, a bigger bin and some clever anti-tangle technology. Great. But I don’t buy a vacuum cleaner to admire its specifications. I buy it to clean my house. And if cleaning my house now requires two hands to turn the bloody thing on and off, wrestling with the vacuum head, turning it sideways to clean along a wall, accepting that it won’t fit under furniture that my old vacuum could reach, and then recovering from the resulting shoulder workout… something has gone seriously wrong with the concept of “user-friendly”.

The most disappointing part came afterwards. I contacted Dyson and explained that I genuinely wanted my V15 back. I was willing to return the V16 and go and buy another V15 myself. After all, I already knew that the V15 worked for me. I wasn’t asking for an upgrade. I was asking for the product I actually preferred.

After weeks of emails and waiting for a resolution, Dyson Customer Care Resolutions finally called me. I was told that because I had accepted the V16 replacement, I am now apparently contractually obligated to keep it. I was told that Dyson cannot send my original V15 back and cannot provide me with a refund.

So, to be clear: Dyson replaced a vacuum cleaner that I genuinely liked with a model that I find significantly less comfortable and less practical to use. I explained repeatedly that I did not want the replacement, and the final answer was essentially: you accepted the exchange, so now you’re stuck with it.

That is an incredibly disappointing way to treat a customer who has been using Dyson products for years.

The most ridiculous part? I already had a vacuum cleaner that I preferred. The V15. The one Dyson replaced. The one that worked well. The one that was genuinely easy and pleasant to use. And somehow, someone decided to “improve” it.

Dyson, please. Before designing the V17, take a V15 and give it to someone to clean an actual house. Not a laboratory. A real house. With walls. Pantries. Skirting boards. Low furniture. And, most importantly… a human arm.

Because at the moment, the V16 doesn’t feel like the future. It feels like a V15 with a PhD in engineering and a very poor understanding of ergonomics.

I still want my V15 back.

Their website is terrible and it's like they go out of their way to not allow you to write a review.

I have an upright light ball and the quality is awful. The rotating head failed almost at the 12 month mark which is very common for these. This is the second one in as many years. My house is mainly hard floors so it doesn't get much of a work out on carpet
It should last more than a year. Save your money and buy something better.

Reparatie aangevraagd op 24 augustus j.l., 125 euro betaald. Föhn was niet te repareren, borstel zat niet meer goed vast ( wiebelde). Het was niet mogelijk om een losse föhn te bestellen, ik heb inmiddels 3 koffers staan. Toch een nieuwe besteld, diverse malen contact gehad over de terugbetaling kan 2 tot 3 weken duren. We zijn nu een dikke maand verder al mailcontact gehad waarop geen reactie en vanochtend nogmaals telefonisch contact. Ik vind het een heerlijke föhn maar prijs kwaliteit zou beter kunnen. Ook afhandeling ver ondermaats dit kan beter.

Dyson Toothbrush: ugly, massive, plagued by problems: the toothbrush comes with a massive, purple, over-sized, cheaply made and plain ugly stand that the toothbrush needs to stay in to be charged and filled. It's WAY bigger than a regular electric toothbrush and it looks awful.

Total eyesore! Too big to even be hidden away in a cupboard!

Only a design team filled with hubris instead of customer insight could think this is a good idea.

And, Wired are reporting product components are so bad it might be recalled (Google the Wired article "Dyson Won’t Say What’s Wrong With Its CameraJet Toothbrush"), that apparently Dyson have made a toothbrush that isn't waterproof and which leaks water into the battery chamber, and it is no longer being sold in some markets.

Their customer service team scheduled then missed calls to address this. Poor customer service, terrible product, arrogant design, expensive.

Do Not Buy.

V15 Absolute $980 stopped working after 3years. Dyson tell me it is the motor. Warranty is only 2years. Pretty poor for an appliance of this value. Wish I had read other Dyson reviews before purchase. Hope this helps someone else.

The worst company to deal with,I currently own a dyson gen5 detect while using the fluffy optic roller head the strip underneath had come off.got incontact with dyson support. Was told they will replace the head but it could take 2-4 weeks for it to arrive. 2 days later I received an email stating that they don't have the head nor can they get it in because they don't have the part. What company doesn't store parts on there products. There's your brain fart right there.So they have offered me a new dyson v16 animal.For the inconvenience, they want me to box up my vacuum and send it to them then they'll send me the new one.They expect me to go without a vacuum for weeks if not months without a vacuum because they don't stock parts.I had to buy the new head myself on ebay the original head it cost me $250.00 I dont understand why they don't send me the new vacuum with a spare box so I can pack mine up and send it to them .So there not inconveniencing there customers. I will never buy dyson products ever again. There quick to take your money but not quick to resolve resolutions. "What a disgraceful company." IT WORKS OUT THE SAME I GET MY NEW VACUUM YOU GET MY OLD VACUUM JESUS CHRIST.Whats wrong with you people. Didn't even offer to pay for the new vacuum head not even half "NOTHING"

Purchased a heater / fan as gift for someone. The machine was DOA. Did the usuals - check the plug, different powerpoint - it's dead. Re-packaged it, taped up ready to return in order to get replacement. Dyson customer service insist on a video of the defect before they will do anything, and refused to organise a return / replacement until this was done. They don't care about the customer experience at all, and their quality control is not good enough.

Update: their customer service have a very antagonistic approach to their customers and it is clear they really don't care - their emails (from "Dyson customer resolutions") are almost mocking / derisory in nature. I have referred to consumer affairs Victoria as I suspect this is fairly common with this company. Do yourselves a favour - don't buy overpriced junk from Dyson. It's not worth the time wasted and hassle.

Dyson V16 Piston Animal Stick Vacuum

Found what appears to be a cockroach/insect crushed and sealed inside the filter of my Dyson vacuum.

Dyson initially agreed to replace the filter, then told me it was out of stock for around six weeks. Their solution was to replace the entire vacuum — but only after I send mine back first, leaving me without a vacuum while I wait.

I offered several practical alternatives, including a simultaneous exchange. No flexibility.

For a premium-priced product, finding this inside the filter was bad enough. The way the issue has been handled has made the experience considerably worse.

Photos speak for themselves.

I liked my V15 Submarine.
When the green light stopped working, Dyson replaced it with the V16 which I assumed would be an upgrade.
Unfortunately, it feels like a downgrade.
The new vacuum head is bulky, pointy and has more friction, so it’s harder to manoeuvre. It doesn’t fit under my pantry where the V15 did, and you have to angle it awkwardly to vacuum along a straight wall.
And the ON/OFF button? On top of the filter, nowhere near the handle. So you need your other hand to turn it on and off. Who designed this?!
After just two days, my arm and shoulder were exhausted…something that never happened with my V15.
More powerful? Apparently.
Better to actually use? Absolutely not.
I genuinely wish Dyson had simply fixed my V15 instead.

very poor customer service !
I am still waiting for a part that did not work properly after just buying a Dyson vacuum
Given the price, this service is waaaay below standard and long waiting time to talk to anyone
EXPLORE OPTIONS !!

Awful customer service. The rubbery tower fan's surface has deteriorated and has become sticky. Contacted customer service and after several questions which I duly replied including photos, they said it has to be the person who bought it who should communicate. So husband sent all information and "nominated" me to continue the conversation. They CONFIRMED the nomination but as soon as I continued the conversation, they said I wasn't nominated. I sent screenshots of their confirmation and after hours of repeatedly showing the screenshots, they asked for email and mobile information. They said they couldn't confirm I was nominated to request customer service (!!!) from them. I wasn't asking for cash, just a solution to the sticky rubbery surface of our 2 tower fans. We have 7 Dyson products at home and will NEVER buy a Dyson again.

Dyson customer support absolutely useless. Tried to order a spare part for a five year old stick vacuum VC10, motor assembly required. After useless on line chat bot conversation, finally got through after 25 min wait to a human being. LEE ?? After explaining problem and trying to ascertain availabilty of a motor unit replacement to be paid for. I was told it could only be supplied to the original owner. So faulty vacuum,out of warranty attempting to actually revive it by buying replacement part Dyson customer support said it was the LAW that they can only supply spares to Original registered owner. DO NOT BUT A DYSON THEY ARE EXPENSIVE, RUBBISH QUALITY AND THERE CUSTOMER SERVICE USELESS AND ILL INFORMED. Good job they don’t make cars you would not even be able to buy an oil filter for a second hand car.MR JAMES DYSON YOU DO NOT CARE ENOUGH ABOUT YOUR COMPANY ANYMORE, A MAN ONCE PASSIONATE ABOUT THIS COMPANY YOUR INITIAL STANDARDS ACROSS THE BOARD ARE NON EXISTENT

I will never buy a dyson again.The products are great but support is equally awful. I bought a Dyson V11 from dyson.com - it worked fine for 3 years. But then the battery went flat. When I went to replace the battery the threads were very easily stripped. I took it to store and said that they cannot help further. I could not believe that a 1000 dollar product could have such substandard parts installed.
I have no option but to bin it as it is out of warranrty. Never buying dyson again - too fragile for my use. Extremely disappointed with Dyson.

I forked out over $1100.00 on the top Dyson cordless stick vacuum Submarine Complete last year having owned a decent Dyson cordless stick vacuum previously. I am however really disappointed with the new model. My cleaners all hate it. The charge doesn't last a full house clean, the suction is mediocre and its generally really temperamental. I contacted customer service to request assistance but their advice wasn't of much use - check the filter etc, don't use it on full suction (but then it doesn't pick anything up!!! etc) so given the substantial outlay Im stuck with it. Sadly Dyson has succumbed to ensh*tification.

SV25 DYSON V8 EXTRA - We paid $499 for this vacuum after visiting a Dyson store and seeking advice on the best model for my daughter's very small apartment. Based on Dyson's recommendation, we purchased the V8 Extra expecting the quality and reliability associated with a premium brand.

Unfortunately, it has been nothing but a disappointment from day one.

The battery would only run for around 10 minutes on the normal power setting, which wasn't even enough to vacuum a very small apartment. The machine was only used about once a week and often sat unused for weeks while my daughter travelled for work, so it certainly wasn't subjected to heavy use.

We contacted Dyson on numerous occasions. We even offered to pay the difference to upgrade to another model, but that request was refused. Instead, we were sent a replacement battery, which only improved the performance for a short time before exactly the same problem returned.

Eventually Dyson replaced the machine, but only after concluding that the original was beyond economical repair due to its "maintenance history"—a conclusion I do not accept given the very light use and the fact that the battery issue existed from early in the vacuum's life.

While I appreciate that Dyson ultimately supplied a replacement with a new warranty, the overall customer service experience was disappointing. For a product costing $499, I expected far greater reliability and a more customer-focused approach to resolving the issue.

Based on my experience, I would think very carefully before paying a premium for the Dyson brand again.

Terrible fan died for no reason and because warranty is over.Technicians told me take ot to best buy which was false information,then I was asked to ship the fan to Mississauga at my expense and they let me know how much it costs.so I should pay close to fan price just to see what is wrong.

Dyson is overrated. The stick vacuums do not suck.

I purchased a dyson vacuum from the dyson store in Perth on the 24 of June 26. As it was not in stock (surprise) it would be shipped. Received emails that the product was in transit, and the warranty was activated. The supplied tracking information was not very useful. Dyson advised the item would be arriving on the 2nd of July. Tracking showed that it moved from NSW to Tasmania. Then no further updates. I emailed DHL requesting an update on the delivery. DHL replied " Thank you for your email
Your Dyson order has arrived in QLD this morning the team will now allocate your delivery for the next available run. " From NSW to Tasmania to QLD? DHL send a follow up " Hope you're well! Dyson has requested for us to return freight back to them. Please reach out to Dyson for further assist with this. "

Called dyson's call center, and my query was " escalated". I'm not going to hold my breath.

My nural hair dryer pink filter cover fell apart, so I phoned and was told they would send a replacement. I received a nickel colour so I phoned and was told it was out of stock and when they come in,it would be posted. I then received another nickel colour and again I was told they would send the pink, again a nickel one.
I was then told to return my hair-dryer and I would be sent a new one once they received mine.
Received the new hair dryer but without the storage box, surely when they received my return they would realise that? So I phoned again and was told I had to buy the storage box. I lodged a complaint and was told someone would call me back, as usual no call back but an email stating they would send me a complimentary storage box.
This saga started middle of March 26 and as at 3 July 26 is still not over. Hopefully they will send the storage box.
Not once did they phone me back, maybe good old customer service with a phone call could have stopped Dyson sending me the incorrect items.
Debbie

Dyson advertises a 45-day money-back guarantee if you’re not satisfied, but my experience has been the opposite. Australia Post tracking clearly shows my return was delivered to Dyson, and anyone can verify this using the tracking number. Despite this, Dyson still cannot confirm receipt of the item and keeps saying they are “looking into it.” This is not the level of service I expected from a premium brand