Eddie Bauer Opiniones 

Great sale prices, but no shipment and repeated broken promises

I placed order #EB4893657 on October 17, with an estimated delivery date of October 26. That date has passed, and my order still has not shipped.

I called customer service twice. Both times, I was assured that my order would ship the following day. Neither promise was kept.

I then emailed customer service and received a response from their AI assistant, “Molly.” It confirmed that my order was still unfulfilled but could not provide a shipping date, explain the delay, or even confirm whether the items were available. It said my case had been escalated and promised a written update from a person within two business days. That deadline has now passed without an update.

The sale prices were excellent, and I would still like to receive my items. But good prices mean little when an order remains unshipped and customer service repeatedly fails to follow through.

I’m asking for a real person to investigate and provide an honest, confirmed shipping date not another promise to get back to me.

I placed an order 10/16 and still have not received my items. I called their "customer service" and they will not give my money back. They are a bunch of FRAUDS!

They forfeited gift cards without informing customers! This is completely illegal and unlawful. They should be sued!

I was always a customer but no more. I did not realize they had shutdown and now your lucky if someone picks up a phone at the revised Eddie Bauer website. I doubt I will ever get my money back but I will try. The Government should shut them down since they are bogus and stealing people's money. Live and learn I guess but I do not have money to throw around. DO NOT DO BUSINESS WITH EDDIE BAUER. Beware folks! Took my money and no product to show for it.

i love their clothes but this is likely the final straw. Eddie Bauer uses a deceptive, pre-checked add-on box at checkout to opt customers into a $5/month Authentic Membership subscription without their explicit consent. Shame on you Eddie Bauer. I was hoping the online experience wouldn't be far from the brick and mortar store, but alas, this is what they have stooped to.

I recently purchased a jacket from Eddie Bauer and was disappointed to discover that I was charged $6.50 when returning it for a refund to my original payment method.

Advertising returns as “free” while deducting fees from the refund is misleading if these charges are not clearly disclosed to customers before purchase. Customers should not have to discover unexpected charges only after initiating a return.

A return policy should be transparent, with all fees clearly explained at checkout and before a customer commits to a purchase.

I hope Eddie Bauer improves its transparency and provides customers with a genuinely hassle-free return experience. Please check the return terms carefully before ordering.

Do not Shop at Eddie Bauer’s. I put in an order two weeks ago. Not only is it still “in process” but since it is, they will offer no estimate as to when it will arrive. Further, I cannot cancel (I no longer need the items) but have to wait for them to get around to sending and then return
What happened to this once decent store

I bought some flannel lined jeans and I thought they were the best thing ever. So warm and the size guide was accurate.

Eddie Bauer made an offer of 20% off my purchase of Guide Pro shorts in exchange for my receiving emails and texts with savings and sales offers. The advertisements sure showed up right away, but the 20% discount was never applied to my purchase, even after contacting customer support. Complete hoax!!

I purchased an expensive duffle bag from Eddie Bauer in January, 2026. The bag tore after only two uses. It was clearly defective. Eddie Bauer filed for bankruptcy a few weeks after my purchase and the new owners of the brand will not honor the warranty. STAY AWAY!!!!!!

I returned order EB4717079 through Happy Returns and followed the return process I was given. The item was unused and the only time it was opened was when the Happy Returns employee inspected it.

After I didn’t receive a refund or confirmation, I contacted Eddie Bauer and was told the warehouse rejected my return and was sending the item back. I asked why it was rejected, but I still wasn’t given a clear explanation or a reasonable way to complete the return.

I’m not asking for anything unreasonable. I just want Eddie Bauer to accept the return and refund me, or provide a new prepaid return label so I can send the item back directly. The lack of communication and explanation has made a simple return unnecessarily frustrating.

This company has gone right down the tube!
I purchased quite a few of their items through Amazon and the quality was 3rd rate.
One pair of shorts had the inner thigh seam unravel after less than 6 weeks. (3:wears). The 2 shirts that I purchased were some cheapo sweater-like material. The pilled up in just over a month. Essentially garbage.
The seller would do nothing as it was over a month (albeit barely). I contacted the company who said they would do nothing because I didn't buy directly through them. What a lousy deal! Junk products AND 3rd rate customer service.

Do not go to Eddie Bauer! They sold me a gift card in December of 2025 two days before Christmas and never once mentioned that the gift card would have to be used by 2/1/2026 to be good. When I went to use it they said it was invalid because they filed for bankruptcy. Yet you can still go online and buy things from their store. I understand it’s supposedly under new management but they should honor gift cards sold. To me this is fraud.

I bought 2 child winter coats. I only received 1. I emailed customer service SEVERAL times and they will not get back to me and it’s been almost a week. Customer service for Eddie Bauer online SUCKS. Do not buy from them because if there is an issue they will ignore it and not refund your money. I even tried to repurchase the coat since I have the birthday party soon and then it was out of stock.

Update: after another call they told me to stop reaching out and they would get to me eventually.

My experience with them was awful!!!! They are ignore customers on purpose. I called customer service every day, they say we sill escalate and will contact with you, but no news from them. They feel customer is stupid.
They charge very shipping cost even on items more then 150$! and they don't cancel order even before shipping. They are dishonest and Deceitful!

I placed an order with Eddie Bauer for 12 pairs of boys shorts. When the order arrived, 2 pairs were missing. I contacted customer service twice to report the missing items and give Eddie Bauer the opportunity to reship and correct the problem.

Instead of replacing the two pairs, I waited nearly two weeks only to receive a refund. No replacement was sent and, at this point, the same shorts cost nearly twice what I originally paid.

This is extremely frustrating. The merchandise was missing because Eddie Bauer did not fulfill my original order, yet rather than honoring the original purchase price and sending the items I had already paid for, they refunded me and left me to either go without the items or pay almost double to repurchase them.

I understand that inventory issues can happen, but the way this was handled after two customer service calls and nearly two weeks of waiting was unacceptable. I called the third time today to ask, again, that the items be reshipped or the price be honored. The response I received was that they will get back to me on that.
A company should stand behind its orders and make a reasonable effort to make the customer whole when the mistake is on their end.

I have been very disappointed with Eddie Bauer’s customer service and expected much better from a company with this reputation.

Eddie Bauer has turned into an online shopping fraud company. Here is my experience. I placed my orders (13 items total worth >$450) more than a month ago on 7/3/26. To date, only a small portion of the order (3 out of 13 items) has shipped, while the rest remains unfulfilled.

I ordered these items specifically for a summer vacation starting on 7/14/26. Before my trip, I called customer service to inquire about the status of the remaining items. The representative assured me he would look into it and ensure the order was either expedited or properly canceled. However, as of today, 8/5/26, my vacation has concluded without the items I purchased, there is no update on the fulfillment status.

I sent an email on 8/1 to request refund, never got a response.

I called customer service agents, Jessica, who told me she will "escalate" my case and "follow up personally" 3 days ago, and no update yet.

I told Jessica to cancel my order, she told me she's unable to cancel the order even though the order was placed more than 1 month ago and Eddie Bauer has charged my card without shipping the order. So they charge for upfront without shipping you the goods, if this is not a fraud I don't know what is.

Eddie Bauer has historically been a reliable brand, but this experience has been deeply disappointing.

Terrible shipping time and Customer Service Support.
I use to order from Eddie Bauer all the time back in the day before they claimed bankruptcy. They had good service.
Now it is SO bad I will never purchase anything from them again.
I placed an order a week ago and it still says processing as well as the charges have fell off my credit card.
I don’t think I will receive the order but when I call some foreign land they said oh no it’s still processing.
Not sure I will ever get my items.
They have gone way down hill

The current company refused to accept a $175 gift certificate given to me 10 months ago. No compensation at all. Then, I selected two items on sale at their website, (each $29.99) and asked them for a promo discount. After getting back to me almost 2 weeks later, the price on each was increased to $49.99, and they offered a 40% discount off the current price (equivalent less than the earlier price). Despite my follow-ups by email, the customer agent never responded. So after 12 weeks, I complained again by phone, and the agent said he would escalate to the next level my complaint and request to discount off the earlier $29 pricing . They called back offering to provide a refund AFTER my purhase to bring the net cost down to $29.99--which I could have gotten without them 3 weeks ago! They have no sense of customer satisfaction or ethics.

I placed an order on July 6 and today is July 17th and my order is yet to be shipped. Apparently there's a delay at the warehouse and the pathetic customer service just apologizes but can't give a time frame for when my order will be shipped. I was told a manager will call me back but I highly doubt it. I don't understand why they accept orders if they can't fulfill them. Horrible experience - will NEVER, EVER buy again and you guys shouldn't either.