Eddie Bauer Opiniones 

After over 30 years of being an Eddie Bauer customer, I am finally breaking up with them. My latest experience trying to place an online order did it for me. I received an email showing I had an Adventure Reward. No restrictions were mentioned, and I have previously not had an issue using an earned reward. When I applied the reward at checkout, it said that it could not be used with the current discount. Another point of contention is that it showed the estimated cost of shipping as "free" in my cart. At checkout, a shipping cost of $10 was added. These practices reek of bait and switch deception.

I ordered two jackets for my kids online. Well one of the jackets never arrived and was missing in the package. I called customer service and asked for a new one to be sent. It was sent to the escalation team well. Well. I just got an email about a refund. This same jacket costs more now and I would have to pay for shipping again to Receive the item. It is still available in the size and color that I wanted. I don’t know why a replacement wasn’t sent.

Terrible Customer service and shipping. I paced an order and emailed about my order 3 times in regards to it being shipped it's been 10 days, no reply but they refunded my shipping. I called and spoke to someone and I wanted to cancel order and refund my cc I was told my order can not be cancelled cause it's in process, so I asked to speak to a supervisor I was told nobody was available. I WILL NEVER ORDER FROM EDDIE BAUER ONLINE EVER AGAIN, TERRIBLE SERVICE!

Today I received 2 packages from Eddie Bauer, one that I ordered and one that was an order placed by someone else (in Maryland; I am in Vermont) but addressed to me. Packing slips in both orders had the order number of the item I did not order. My order was okay otherwise, but when I went to return one item I realized there is a $10 charge for returns. That is thievery. Never again. Bye-bye, Eddie Bauer.

Beware. Do not placecan online order. I hadn't realized that E.B. had saved a credit card no. To my online account. I accidentally placed an order. As soon as this happened I called to cancel. No one has done anything to help. My bank was billed. I had to get a new card as EB would not remove my card. No one had returned any of my several phone calls. I have disputed purchases on my bank account. Canceled cards. Item is still shipping despite numerous phone calls an unanswered emails.

Cheap clothes
$250 in gift cards no longer good
Hope they go bust
Bankrupt financially and morally

First, I cannot write a product review on their site. That should be the first red flag. Second, it will cost $2.95 up front for “free” returns BUT they have a $10 processing fee. Yes, $10 so you are paying $13 to return items. Be forewarned.

In December 2025, I received an Eddie Bauer gift card from my brother for Christmas. I did not use the gift card immediately because I didn’t need anything at that time from Eddie Bauer. However, this June I was ready to use the gift card only to discover they would not honor it because of a new corporation taking over the brand. First of all, my brother doesn’t have excesses of cash to give out gift cards. He chose Eddie Bauer because he knew I had been purchasing from them for over 20 years. All the new Eddie Bauer company would offer me was a 25% discount on a purchase. What? I have been loyal to this brand for over 20 years and that’s all they can offer. I certainly was not impressed with the new company’s stock, nothing like the old Eddie Bauer. This new brand has now lost a customer of 20+ years. Shame on them for scamming me.. and my brother.

This is the brand that I have used to put jeans on my long legs for decades. So sad that they have been restructured and so much value extracted. Glad that they still offer TALL sizes (no longer 4's - but 6's), though it is a much more limited selection, and I will still shop with them until the end.

I bought an item that is on sale for $20.99 which seemed to be a good deal. Then at check out, they sneak in a $20.00 shipping fee. As soon as I see that, I go to cancel then order and they tell me I can't cancel the order, but they send me a link for returning the product. While going through that process, they charge me a $10.00 refund charge. So I have no product, (unless I choose to keep it), and out $30.00 for shipping and refund charges. What a sham of an organization and certainly not worth the hassle and costs. E commerce
is suppose to be easy and affordable. I will purchase anything from EB again and highly suggest that consumers be very carful if they decide to but. Sad.

I can’t believe that they only have a 30 day return policy!! Plus, you have to pay a $10 restock fee and return shipping!! My husband got me the new high rise pro guide pants in the same size I wear in the old style pro guide pants. The new style is much longer! I can’t return them because it is past the 30 days, plus I think the $10.00 restock fee is not right!! If he is getting me a gift it will have to be very close to the celebration! We are not going to be purchasing much from Eddie Bauer in the future! It was a store that we made many purchases! It’s hard to purchase online now and do returns since they closed the store by us.

Eddie Bauer customer service is the absolute worst experience I have ever had. I place an order on May 18th and they shipped me one correct item, one totally incorrect item (not even close to the item ordered), and they back ordered one item. When I contacted them at their email address for the incorrect item, they sent me a return link that was going to charge me $10 to return an item that they incorrectly shipped to me. After three days of not hearing back from them after I clarified the situation, I called their customer service. Again, they charged me $10 to return the incorrectly shipped item and the customer service agent said it is their policy and there is no way to override the charge. Unbelievable! The back ordered item never shipped, and I am writing this review ten days later, needless to say I cancelled the back ordered item and will never to business with Eddie Bauer again. What type of retailer alienates their customers like this?

Love most all Eddie Bauer's tall women's pants, especially their Wayfarer High-Rise Wide Leg Travel Pants, which are versatile, lightweight quality fabric, cool, comfortable, and you can dress them up or down. Went back to order more, but they're out of most sizes, especially the tall ones. Please make more of these! The tall ladies depend on & love Eddie Bauer pants!

I had ordered a skort that had a defective pocket zipper. I contacted eddie bauer through email. They were very slow in responding, saying eventually it was being reviewed. Kept getting that same response with sorry for the delay. Now I cant return for a replacement or refund because there has been too much time. I believe they dont respond in a timely matter so I am now stuck witha defective skirt. Oh, I was offered 30% off if I ordered another one. Worst customer service was a once great company. Don't order from them.

If you are Canadian, buyer beware of tariffs and taxes. As Eddie Bauer now ships out of the U.S. you will get hit with about a 40% fee at customs. I ordered $220 with of t-shirts and was nailed with a $90 bill for tariffs and taxes.

Terrible quality. Faulty merchandise. Terrible customer service. Avoid this company at all costs.

The outlet store in Kittery, Maine is closing, 80% off everything. I grabbed a few things assuming the quality was just like in the past. Wow was I wrong!!! When I got home and took a close look at what I bought I was shocked! Everything was WalMart quality! Luckily I only paid 20% of normal price but that 20% was about the true worth of the stuff. Eddie Bauer must be going out of business because the quality of their merchandise is no where near what it once was and the full prices are outrageous. Bye bye Eddie, it's been great but time to close up permanently.

Company changed hands and is not honoring any any lifetime return or warranty policy on products on products bought before 02/01/2026. Got a defective product and now it is my problem.

I ordered the Women's Guide Pro High Rise Pants, using the sizing guide on the Eddie Bauer website. They were too big. They charge $10 for a return! I returned them and ordered the next size down. These were ALSO too big! Another $10 return. Ordered the next size down. By this point, I have ordered two sizes smaller than what their sizing chart says. STILL TOO BIG! So I have to return again. Out $30 FOR NOTHING BUT RETURNS for items that should have fit according to their sizing chart, but doesn't. I will never order anything from Eddie Bauer again.

Merchandise has, for the most part, held up pretty good quality-wise etc. I get the tall versions of shirts etc and I've noticed that the sleeves have shortened over recent years which lead me to other vendors for a proper fit...RIE, Duluth and LL Bean to name a few. Sleeve length on the short sleeve shirts is also too short. Another annoying thing is the b&m outlet stores, that I've been in, don't have restrooms available for the shoppers! To me, this is clearly endemic of a company that is cutting too many corners which further indicates poor decision making and execution of a proper retail store. Your clientete are apparently a pain for you to deal with. Hearing of your chpt 11 proceedings really doesn't surprise me.