Eddie Bauer Opiniones 

Bad customer service at the Somerset mall in Troy Michigan.

Return policy is awful. No wonders we love Amazon, my total payment was around $90, I received only a $72 refund. I will never buy from them again.

Shopping online was easy and goods arrived within a week. I had ordered a medium and large sweatshirt so needed to return what didn’t fit. Went to store in garden state plaza and return was easy. I stopped to look at 50% off rack and found more to shop. Quality seems good - haven’t washed yet. Softest sweatshirts . I don’t understand the negative reviews here but my experience was fine

All these reviews are true. I bought some items online and the shipping process was a disaster. If you want some of their products, definitely buy them in a store.

Horrible experience, was looking into one of their vests and wanted to see what order would come to with shipping ect. Somehow accidentally purchased it, tried to cancel right away and couldn’t. Called support and they said I had to wait until item arrived to make a return. Once vest arrived, had to call support to not pay the $10 shipping fee. Once returned, tracking showed it arrived over a week ago but no refund had been processed. I had to contact support directly to get a refund even processed and now it’s going to be an additional 7-10 days to get my refund. It’s crazy, I would have forgotten about my refund and they would have kept the item and my money! It’s only by luck I came across the email and thought to check my banking for the return! Absolutely horrible customer service, would not recommend buying from here whatsoever!

Fraudulent company. They advertise a one-year return policy online. If you ordered online and if it's after 60 days, they will not issue you a return shipping label and refuse to accept and refund a return. They tell you that you need to take your return to an Eddie Bauer store. If you then drive the 40 miles or so to a store (they closed most of them by now), the manager will tell you that they don't accept any returns of an online order. They don't even look at your item and just walk away from it. I communicated with the corporate customer service 3 times about it, and they, including the supervisor, say it is up to a store manager if they want to accept any return. Which they of course don't. So why advertise a one-year return policy? Seems clearly fraudulent to me. Also, I used to like their quality, but that went downhill, and the styles seem outdated. So I'll skip Eddie Bauer from now on.

The manager was grumpy and rude. Customer service agent advised me to go the store to get an exchange for a defective/poor quality product. But the manager didn't bother even paying proper attention on the issue. She had overall deminer attitude - which is very insulting. The manager should not be allowed to work in the retail industry with this kind of attitude-no wonder EB stores are closing.

The Bennie I brought from EB was expensive and only 3 months old , take a look at poor quality control or overall poor product quality--Very disappointed. The overall product quality went down significantly comparing older products which are even a few years old. But the price went up and their fake discount are not really a discount-pretty much every week they have a 50% sale. I would stay away from this brand and this store location. Will buy Canadian instead .

1 star is too much.
I placed an order , they charged my card and over a month later still never received my order.
Go online, chat with bots asking all the information they should have because I am logged into my account
Go through this many times and finally a live person tells me that they can give me a refund in3 to 5 days.
Absolute worst, but customer service no longer exists.

I decided several months ago that I was never going to shop at Eddie Bauer again, I contacted them, explained why and asked them to cease all contact/email.
They continued to send me unwanted mail, I continued to complain, this cycle has continued to this day. I have now setup a script to block and delete anything from them.
I will not shop from an American company again and I find it very telling that Eddie Bauer have chosen not to reply to any of the reviews left here by people that for the most part have valid complaints against the company.
Eddie Bauer are not deserving of our business.

I really like the flannel lined jeans they make but the service is appalling, like many people mentioned. I live in Europe, I ordered well in time for my order to get to my cousin's house in the US. They randomly cancelled my order - no explanation, no apology. When I contacted customer support with a politely phrased WTF, they suggested I order again - but I have a plane home to catch. When I tried to complain later, they said they passed it to the 'appropriate department' which is the same black hole of where my order went.

They don't even deserve one star!. An order placed on November 28 which was advertised to be shipped within 7 business days arrived over a month late. Due to the delay, item was returned Dec. 29 to Eddie Bauer. March11 they finally issued the refund! For over 2 1/2 months they had the returned product but didn't issue a refund. How many other customers are they keeping money for. Very unethical for a company to "hold" customers money for over two months on a return. I wish I had read the reviews prior to ordering from them. Do not order from Eddie Bauer! If others have experience similar concerns, be sure and post so they do not continue to be dishonest.

I purchased a fairly expensive Eddie Bauer jacket 7 years ago when they offered a lifetime warranty on this item (actually the reason I bought it). The zipper was always problematic but I didn't seek to get it repaired because the jacket had the warranty. Now that the zipper is broken Eddie Bauer refuses to stand by their warranty because they no longer offer one, completely side stepping the fact that they did at the time I purchased the item and as such should honor it. Eddie Bauer's purchase records do not go back that far nor would they care if they did as they are refusing to honor the contract they entered into when they sold overpriced items under the false promise of a warranty they now shrug any responsibility towards.

CATCH - 22 That has to be on purpose directed by the idiots ruining Eddie Bauer.
I buy boots online and notice a major defect the 2nd time I go to wear them 62 days after receiving and 70+ since ordering.

Problem

No returns online after 60 days EVEN FOR FOOTWEAR.
Customer service call center can't do anything to initiate a return as they are bound to 60 days as well.
BUT I can drive two hours to the nearest physical store to replace in kind WHEN THE STORES DON'T CARRY SHOES.
THERE ARE NO WAREHOUSES LEFT, JUST STORES SHIPPING FROM THEIR BACK ROOM.

So now I have worthless boots that I can take to a store that doesn't have them. As their policy is to replace in kind after 60 days, but I have to drive to a store THAT DOESN'T HAVE THE BOOTS!!!

I feel like I'm losing my mind. I fell for their holiday "sales" and spent a lot of money. But guess I won't do that ever again. It'll be sad when this iconic brand is no more due to either incompetence or more likely some greedy bastard in an office milking the brand for all it's worth before it's gone forever.

I bought a luggage bag that broke after 3 trips. Because I originally purchased the bag online I had to initiate a return online and ship it back to them as they don’t allow returns in store for online luggage orders.

They received the returned bag on January 20th. By January 28th I got on live chat with them because I didn’t receive confirmation they had received the bag back or got a refund. They told me they initiated the refund on live chat and said I would get my money back in 3-7 business days.

Long story short, it’s been well over a month and I still don’t have my refund. I’ve gone back and forth via email, live chat and phone calls with no luck. Their customer service is atrocious and communication is horrendous. I am now out of a bag and almost $300 and they refuse to help me. Do not buy from Eddie Bauer unless you plan on keeping the item even if it breaks.

If ordering online, I would suggest that you be completely positive you will keep the item.

I ordered a coat for my daughter online. It did not fit. I requested a return on 01/05/2025. The email response stated the return was being processed, an email would be sent once it was completed. After not receiving a response for over 3 weeks, I tried to return the item to a store location. They said the could not accept it and suggested a different location. The second location stated they could not accept the return.

During my attempt to contact customer service, one of my phone calls was answered by a man who seemed unable to figure out his audio situation, or did not realize he answered the phone. There was music and highly bothersome noise in the background. After being placed on hold and waiting for the audio situation to be cleared up, was again informed that he was unable to help me.

I was finally given a phone number and did not reach anyone, however I was able to leave a message.

It was not until 02/11/2025 that I finally received a response that my return had been initiated.

As a working mother of 3 children, the time and effort I put in to try to make this return timely (I was afraid they would deny my return due to the timeframe that passed before finally receiving a response), was not minimal, nor convenient.

This day and age, with the amount of online shopping that occurs, it feels offensive to be charged $10 to return the product. They do offer the full amount in store credit though.

After being an Eddie Bauer customer for years, this experience has completely changed my view of the company. It feels there is no appreciation, loyalty, or respect to customers.

This company is not serious about online shopping. Half of my order was delivered but the other half was lost. My complaints: It takes too long for them to ship (they say they will get around to it within 1 week!), compare with Amazon where I usually get the item the next day. In Canada they use one of the worst shipping companies (Landmark Global - check their reviews on Trustpilot) which handles it, then gives it to Canada Post. So no matter how short the distance, it takes forever. Not only that, but Landmark is notorious for "losing" shipments, so you're lucky if you even get it. On top of that, they don't even give you an estimated delivery date, so no way of knowing when it should arrive. And, it that weren't enough, their online tracking is inaccurate, not up to date and error prone.

I got a Eddie Bauer Razor (multiblade razor with 5 refill cartridges). Quality is abyssmal. Do your face a favor and skip these.

I purchased a jacket from Eddie Bauer online. I noticed immediately that a lot of the feathers were coming out of the jacket. I thought this may be normal because it’s brand new and that they will eventually stop coming out. They did not. I’ve had it for about three months and the feathers continue to come out. I washed it once according to the washing instructions in hopes this would solve the problem but it didn’t. I contacted their customer service three times and they never responded. I went on their chat option on their website and expressed my concerns with the jacket. They were most unhelpful. They told me that I need to take it to an Eddie Bauer store but there isn’t one anywhere near where I live. I purchased it online not at a store. They said it’s been over 60 days since I purchased it so there is nothing they can do. I told them I have been trying to get in contact with them for weeks but nobody responded. They couldn’t care less and said the best they could do is offer me 20% off which was about $12. What a joke. This jacket is obviously defective but they wouldn’t do anything else for me. Their products are terrible quality, overpriced and they have horrible customer service. Don’t order anything from them because you will be disappointed.

Ordered a pair of ski pants, they say shipped but USPS says label made awaiting item. Emailed EB 3x lots of lies and false statements. Finally got order canceled and refunded. No more EB for me!!

Sent me a pair of women's pants when I ordered 2 pair of mens. Not even the same product line. When I told them about it, they wanted to charge ME to ship it back to them, despite the fact they screwed up. Private Equity bought Eddie Bauer out of Bankruptcy and they've made it worse. It deserves to go out of business again.