Elephant Opiniones 

1024
•
TrustScore: 4 sobre 5

3,8

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I would rate Elephant -VE b/c they ruinned my life by a broker's problem not mine. I would suggest the team to make decisions based on evidence. They should have investigated the cause instead of putt... Ver más

Valorada con 3 estrellas sobre 5

I have been with elephant for 4 years and although I have enjoyed my time with them and planned to renew my policy, I got a renewal offer almost 3 times the premium I had in the last year. Even after... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Spoke to Jonathan about my car insurance renewal quote today as I wanted to change elements of cover at renewal. He was very professional, calm, easy to understand and thorough. It was a genuine pleas... Ver más

Valorada con 5 estrellas sobre 5

It was all done online and I found the steps to be very easy but I couldn’t give enough information about the vehicle’s security extras it has an immobiliser, Bentleys own GPS tracking device + a stee... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compañía de seguros

Información proporcionada por diversas fuentes externas

Part of the Admiral Group, Elephant launched in 2000 and was the first UK company to sell car insurance online. Today it specialises in no nonsense, great value, straightforward car insurance.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,8

Todas las opiniones

(1024)

138 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 3 estrellas sobre 5

Slow app. Charging for a number plate change.

App is slow and annoying to keep passcode entry even with face bio. Charge to change number plate is ridiculous.

3 de septiembre de 2026
Logotipo de Elephant

Respuesta de Elephant

Thanks for your feedback. We're sorry to hear the app hasn't been working as smoothly as you'd expect, and we understand how frustrating it can be to keep entering your passcode when biometric login is enabled.
We're also sorry to hear you're unhappy with the charge for changing your number plate. Administration fees are in place to cover the cost incurred by us to administer a policy when making a change to the policy. Administration fees are very common across most insurers, and we regularly review our fees to ensure they are fair. We try and keep our annual premiums as low as possible, so we don't include the cost to update policies at the start and only apply the charge if you make a change. 'Your Agreement with EUI document' is available on our website
We've passed your comments on to the relevant team and they will be in touch to support with your App issues.
We appreciate you taking the time to share your experience, as feedback like this helps us identify where improvements can be made.

Valorada con 1 estrellas sobre 5

QOUTE GIVEN TURNED OUT TO BE AN ERROR

My car insurrance renewal came through which first looking at the notification figure seemed fine however when aIaccessed all the relevant documents the figure was different over £400 more! Very deceiving. Other providers came in at raound the lower price so I rang the insurers. The woman admitted the original numberhad been incorrectly entered. Said if I reduced the price of my vehicle or removed my second driver she could run the quote search again...but why would I want to remove the driver but this would still not give me the original quote price which I had used to do comparison with other insurers and it seemed balanced and reasonable. The woman could not provide any rational for my insurance going up more than £400. I genuinely did not feel like a customer I actually felt like they can manipulate the prices to anything... it certainly did not feel right to me and I would NOT reccommend ELEPHANT FOR CAR INSURANCE, in my opinion you'll get a better price and more honest service elsewhere

8 de septiembre de 2026
Opinión espontánea
Logotipo de Elephant

Respuesta de Elephant

Thanks for taking the time to share your experience. We're sorry to hear about the confusion surrounding your renewal price and that the explanation you received didn't leave you feeling confident about the quote. Insurance premiums are calculated based on several factors, including driving history, the type of car on cover, and overall claim history. These details help us assess the policy and make sure we can provide the best coverage and service possible.
We'd like to take a closer look into this for you. If you're happy to do so, please send your policy details to FM_ReviewFeedbackSupport@admiralgroup.co.uk , and we'll pass them to the relevant team for review. They'll then be in touch to discuss your concerns further.
We appreciate your feedback, and we're sorry that on this occasion we left you feeling disappointed.

Valorada con 1 estrellas sobre 5

Do not use Elphant for multi car

Do not use Elphant for multi car! If you happen to sell a car mid term,. there is a £15 admin fee (even though you do it yoursefl online) and a removal fee of £25. Then you premium on the 2nd car goes through the roof, and guess what - if you remove the 2nd car as you have a cheaper quote elsewhere, then theres another £15 admin fee and a removal fee of £25. Rip off.

2 de septiembre de 2026
Opinión espontánea
Logotipo de Elephant

Respuesta de Elephant

Hi Paul

Thank you for taking the time to leave a review. We're sorry to hear you're unhappy with the charges applied following changes to your policy and appreciate how frustrating this must have been.

Fees and premiums can vary depending on the changes made to a policy, but we'd be happy to take a closer look at your experience. If you'd like us to review this for you, please email your details, including your policy number, to us and we'll investigate further.

Thank you again for sharing your feedback.

ReviewFeedbackSupport@admiralgroup.co.uk

Thanks
Jo

Valorada con 4 estrellas sobre 5

Car Insurance

I spoke to a young lady who explained to me most of the insurance cover, and was very attentive to my questions, today's insurance has become like a restaurant menu, you need time to choose the proper and affordable cover,

25 de agosto de 2026
Valorada con 1 estrellas sobre 5

Mis-sold

I took out car insurance in January. It was such a painful experience trying to arrange it online I ended up calling them and got put through to an offshore call centre. I specifically told the person I wanted at home breakdown cover included which he insisted was included. Lo and behold when I needed that cover at the weekend it wasn't included. I will never use these clowns for anything ever again.

1 de septiembre de 2026
Opinión espontánea
Logotipo de Elephant

Respuesta de Elephant

Hello. We're sorry to hear about your experience and understand how frustrating this must have been, especially after specifically requesting Home Start cover and then finding it wasn't included when you needed it. This isn't the level of service we aim to provide. We'll ensure your feedback is passed to the relevant team so they can review the concerns you've raised.

Thank you for taking the time to share your feedback, Stacey.

Valorada con 5 estrellas sobre 5

Pleasantly surprised! Great service

We had the awful experience of a car write off. I was dreading the whole insurance experience, I was really pleasantly surprised by elephants response.
They were responsive efficient and very helpful.
What was an awful experience elephant made it as easy as possible to deal with
Genuinelry surprised as I wasn't expecting that, especially from an insurance company!!
Thanks elephant for not making it worse

1 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I got my insurance approved and I have…

I got my insurance approved and I have made the payment after 1 week they send me a letter and email me there is something wrong information provided by me my friend help me to get the insurance he is a broker he help to find best price for my car insurance they mentioned in the letter reach out us in 7 days if not we will cancel the policy what is the difference in broker and personal all the details are same they do it every day so they no better company with better price they have cancel my policy with no reason now I have to pay extra money to get my car insurance I will not recommend any one of my to buy this insurance from this group.

17 de agosto de 2026
Logotipo de Elephant

Respuesta de Elephant

Hi

We're sorry to hear about your experience and understand how frustrating this situation must have been. In some cases, we may need to carry out additional checks after a policy has been set up, and if we're unable to validate certain information or receive the required details within the timescales provided, this can affect the policy.
We appreciate you taking your time to leave us a review.

Thanks
Jo

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más