Exascale Opiniones 

103
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The have provided consistency through out 150mb changed to 900mb speeds are always around 800 to 900 again this is over 3 years of being with them. I cant fault their customer service and consistency.... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

The two blokes who installed the fibre were very friendly and courteous. However the actual installation wasn't as tidy as it could of been. Whilst drilling outside, the brick itself from outside cru... Ver más

Valorada con 1 estrellas sobre 5

Signed up with this company. It guarenteed 900 mbps but I only reached around 10-30 Mbps. Had plenty of email contact & achieved nothing. Been contacted & they are working towards resolving the... Ver más

Valorada con 5 estrellas sobre 5

Our BT broadband was sluggish meaning we were always waiting for the computer to keep up. Our VOIP telephone kept dropping out and we couldn't stream anything and use the phone. Exascale instal... Ver más

Información sobre la empresa

  1. Proveedor de Internet

Escrito por la empresa

Exascale is a national UK internet service provider based in Telford, with a growing gigabit full fibre and data centre presence


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

103 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 33% de las opiniones negativas

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4,2

Todas las opiniones

(103)

18 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Recently upgraded to the new Nokia wifi…

Recently upgraded to the new Nokia wifi 6 with the fiber 500.. the coverage is brilliant, reaching all the way to my decking at the bottom of the garden.
Having wifi that has never dropped in two years is brilliant..
Carnt rate these guys enough..

18 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really can’t fault this company

Really can’t fault this company.
The install team went above and beyond to connect me. Very neat and tidy. And truly helpful guys.
The wifi is so much better than virgin who I put up with for far to long.

14 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exascale have been fantastic

Exascale have been fantastic. From initial contact, through the highly efficient ordering process, to the neat installation from the extremely friendly and helpful engineers. I had a little niggle after first set up, but had a resolution through that same evening (quick power cycle, when in doubt turn it off and on again!).
We were on Virgin before and regularly had downtime and problems with the wifi. But the quality of service from Exascale is impeccable. No downtime yet 5 months in, and the wifi signal is much stronger through the house.
The price for the speed is also much better than we were paying Virgin, plus we get the same speed uploading as we do downloading, where as Virgin’s upload speed was only 20% of the maximum download speed.
Would highly recommend Exascale to anyone!

8 de enero de 2022
Valorada con 3 estrellas sobre 5

The two blokes who installed the fibre…

The two blokes who installed the fibre were very friendly and courteous. However the actual installation wasn't as tidy as it could of been. Whilst drilling outside, the brick itself from outside crumbled. Rather than put on some kind of cement to cover it up they put on a brownish/redish silicone which doesn't match to the brick colour. Furthermore whilst inside and deciding where to drill out from, he left a drill mark dent on the interior wall then choose another spot to drill out from. This will require a little plaster and paint which I don't have. The fibre itself has stayed stable and quick.

22 de septiembre de 2021
Valorada con 5 estrellas sobre 5

I have to say that the service I have…

I have to say that the service I have received from Exascale has been excellent. I look forward to a long relationship with them. The pricing was good and the service was second to none.

22 de junio de 2021
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Respuesta de Exascale

Great to hear you’re enjoying your Exascale service! We look forward to providing you service for many years to come.

Valorada con 5 estrellas sobre 5

Tom at Exascale has been awesome in…

Tom at Exascale has been awesome in helping me get my business the leased line it required. He provided the best quote and best customer service. It has been a long process, it always is when civils and the incumbents are involved. But every step of the way Tom has been quick to update me and push for updates on roadworks and provisioning of the leased line. Now it is up and working I have tested 948Mbps download and 948Mbps upload with 6ms latency. I'm a very happy customer and would highly recommend and use Exascale again.

20 de junio de 2021
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Respuesta de Exascale

Thank you for the glowing feedback Tim, and choosing Exascale for your business leased line requirements.

Valorada con 5 estrellas sobre 5

great service

great service, attention to detail, very helpful.

15 de junio de 2021
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Respuesta de Exascale

Great to hear you’re happy with your service from Exascale. Thank you for the feedback Ian!

Valorada con 5 estrellas sobre 5

I am SO impressed with your company and…

I am SO impressed with your company and all the dealings we have had with you. Max has been round to look at the problem that I reported less than an hour ago and has fixed it. Not sure how but we have the internet again. He was so polite and helpful- a real credit to you. He promoted an excellent image for your company
If you ever need someone to tell people how good you are, just call me!!

30 de abril de 2021
Opinión espontánea
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Respuesta de Exascale

Thank you for the glowing review Julie :)

Valorada con 5 estrellas sobre 5

BT & Virgin Watch Out!!

A 6 Star Rating!
From our first enquiry, to the 'exceptionally' efficient and flexible installation, the communication and broadband/wireless mesh performance we couldn't have asked for more. If you have experienced the usual BT/Sky/Talk Talk speed excuses and drop outs, Virgin Media long winded customer service and very poor upload speeds then you really need to experience Exascale....blistering speeds - upload and download, 100% uptime and no fuss service! Thank you!!

7 de enero de 2021
Opinión espontánea
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Respuesta de Exascale

Thank you for the great feedback Dave! Pleasure to have you onboard as an Exascale Full Fibre customer.

Valorada con 3 estrellas sobre 5

Disappointing speeds

Better than previous provider but still not achieving speeds advertised "Average speeds of 150Mb", more like 50Mb.

17 de diciembre de 2020
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Respuesta de Exascale

Hi Phil, We're sorry to hear you're not getting the most out of your connection. Could you please email support@exascale.co.uk with your full home address and that you're not seeing the full 150Mb speeds and we will arrange an engineer to visit your home.

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