Farm Direct Opiniones 

2116
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Farm direct are absolutely brilliant! I’ve been with them for almost a 1 decade now. Really good product, i love how everything is seasonal and from the UK. They are great at communicating if there... Ver más

Valorada con 5 estrellas sobre 5

Have used them for several years, they have a good range of UK produce with emphasis on seasonal and sustainable. They have cuts of meat not seen in the supermarket and from rare breed. The delivery i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

really enjoy the service, the food seems top quality, very easy ordering/delivery process and easy to track... like supporting local growers and to be honest - seems a bargain compared to local Tesc... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I like the produce - more flavour than what you get from the supermarket. And more variety of things like jams and chutneys. Though I would appreciate fewer mistakes with my order.

La empresa ha respondido

Información sobre la empresa

  1. Supermercado
  2. Tienda de frutas y verduras
  3. Servicio de entrega de comestibles
  4. Servicio de pedidos de comida online
  5. Tienda de alimentos orgánicos
  6. Tienda de artículos estacionales

Escrito por la empresa

Delivering fresh seasonal English farm food to London. Seasonal fruit and veg,London veg box, organic and free range meat plus much more. Farm Direct.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(2116)

145 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Transformed cooking

Transformed cooking. The veg boxes make life simpler and healthier, and cooking more fun. The quality of the veg is excellent and there is a huge difference in flavour. The Farm Direct depot is one of the highlights of Walthamstow.

1 de febrero de 2025
Valorada con 5 estrellas sobre 5

Always great service and great produce

Always great service and great produce. Highly recommend their organic foods and pesticide free. Prices are decent and so far I didn't find a delivery service, who sources from farms directly, which offers a better service. Been a customer for around 2 years now. Sometimes something is not in stock and they choose something else instead, if it's something you didn't want, you just get in touch and you will be looked after and dealt with respectfully. Very rarely food is off / really depends on the time of the year and the type of foods, we are dealing with food here, whenever that was the case, very rarely, you just tell them and they will refund you, it's all good and dealt with kindly :) Highly recommend to everyone! let's stop buying food from Asda and co !!! Now !

2 de febrero de 2025
Valorada con 5 estrellas sobre 5

Absolutely LOVE Farm Direct

Absolutely LOVE Farm Direct. It is such a find! The food is always fresh, they have a fantastic range, it's local, seasonal and they're always responsive if I have a question. I think it's excellent value when you compare it to supermarkets, veg boxes etc. Very sad they don't deliver out of London.
I love that you can find out more about the suppliers and see where each item comes from. Such transparency is valued.

10 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The best veg box we've used

The best veg box we've used
Excellent local products with an outstanding range, everything is of high quality. The customer service is just the best, efficient, very responsive and direct. Fair prices.

2 de febrero de 2025
Valorada con 5 estrellas sobre 5

Excellent

Love you guys, even when something goes wrong or isn't good, you guys are always quick to do what you can to fix it and overall the level of your offerings are way better than my average local shop. You also work hard to no repeat any problems that have occurred which is wonderful to see. Overall I'm so glad I came across you guys and I tell everyone about you and suggest they start ordering too.

2 de febrero de 2025
Valorada con 3 estrellas sobre 5

Generally I love Farm direct but some…

Generally I love Farm direct but some things are so annoying. Unless you order bread almost a week in advance generally it’s out of stock. There’s lots on offer on the website but maybe not in reality. Sometimes if a couple of things are unavailable I just don’t do an order and just shop locally. This is another one of those weeks.

7 de febrero de 2025
Opinión espontánea
Logotipo de Farm Direct

Respuesta de Farm Direct

hi Nancy

i am very sorry for this - the deadlines for ordering bread are - for Spence bakery, 7.30pm the night before, for beigel bake bakery 11.45pm the night before and for celtic bakery, 2pm two days before.

We have had supply issues with Celtic Bakery in recent weeks with some lines not arriving and i think they ahve had production / quality issues at your end, if you email us directly on store@farm-direct.com, i will ensure you have been refunded approprriately,

i am sorry for this inconvenience caused,

Robert

Valorada con 5 estrellas sobre 5

WE LOVE

WE LOVE! Thank you for these great products delivered to our door. We eat so much better!

30 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fresh, reasonable, supporting British farmers

Fresh produce, great choice, reasonably priced, supporting British farmers, smooth/friendly delivery. Took me a few days to get to grips with the website and how it all works - but just kept going back in over the space of a few days and it finally sank in! Love choosing random items from the 'new & seasonal' section and enjoy working out how to use my substitutions. My kitchen is alive again! Thank you!

25 de enero de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Disappointed

This was my 4th delivery from Farm Direct and I can say I am impressed by the quality of the produce I have ordered and received. However, with this last delivery the driver dumped two boxes on the doorstep, rang the doorbell and went. It wasn't until he had gone that I saw the stickers on the boxes, which said 1 of 3 and 2 of 3. Where was the 3rd one? I checked the items and the missing box was 12.5kg of potatoes. I immediately got in touch with Farm Direct via email but got no response. Later in the day I received the invoice for the goods and the potatoes were charged for, so I replied to this, saying that they were not delivered but I still got no response. Yesterday I phoned Farm Direct and had to leave a message because nobody answered but I still have not received any contact or reply. I am very happy with the quality of the items I have had but as for customer service it seems non-existent.

18 de enero de 2025
Valorada con 4 estrellas sobre 5

Excellently sourced and delicious fish

Excellently sourced and delicious fish, poultry and cheese. I’ve relied on Farm Direct for years. I only don’t give 5 stars because recently I never get BRAMLEY apples when I order them - always replaced with slightly green apples.

13 de enero de 2025
Valorada con 2 estrellas sobre 5

One of the harder websites to check out…

One of the hardest websites to check out of.
I've given up I'll go somewhere else.
Create an account trying to check out is a nightmare.
Can't be bothered make it more straight forward an ill return.

5 de enero de 2025
Opinión espontánea
Logotipo de Farm Direct

Respuesta de Farm Direct

hi Vicki,

I am sorry to hear this, i can't match your first name / last name to any registered emails on our database - if you send us an email on store@farm-direct.com, then we can look into what the problem might be.

i see you have edited your review from describing us as "one of the hardest" to "one of the harder" - but if you do just send us an email we can look into this for you and i am sure resolve it.

thanks
Robert

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