Fireplace World Opiniones 

We had a brilliant experience with this company, everything arrived and excellent condition even when there was a slight glitch with the delivery- communication with the company was prompt and easy !
Would recommend and on a good price point too .

I was happy on receiving my first order, so ordered again. I still havent received it, and the photo UPS delivery company took is not my address? I have tried to speak to Fireplace World but as yet not received a reply. I wont order again even though the products are good , the delivery is not reliable im afraid. I have lost money.

Easy to order, good value especially with free delivery as well……..

First delivery we got had damaged pieces of the hearth. Second delivery we got looked great but had no fixings, Fixings were sent by customer service, one cam screw and one cam lock short. That was sent again by post. Then once assembled we realised the pipe was missing that creates the look of connecting the fire to the flume. This whole process has gone on for around a month and has not been worth the stress. Also, delivery guys they use email you an hour slot, in all deliveries they have arrived before then so ignore this to ensure you are in.

As described prompt delivery

Arrived as informed,box's were strong and intact no damage.The fire hearth was made of solid material.Fastastic beautiful,worth every penny.Very easy to build up. Perfect made the room look great.

Super easy to order and very well packaged, it came in three boxes, one for the main part of the fire, one for the flue and one for the log store. Very quick delivery. It actually arrived sooner than quoted which was a bonus. The fire looks good in our kitchen and looks like its a real wood burner, once you hide the electric wire at the back. Unfortunately this runs from the top of the fire, it would have been better if it had run from the bottom, which would make hiding it easier. There are another couple of negatives, one is with the flue, for the pipe to touch the wall it sits off centre from the top of the fire, the flue pipe needs to be 1-2" longer for it to sit correctly, they should offer different lengths when ordering. The other negative is that there is no glass screen in the artificial door which seems a bit odd; and finally the swiches for working the fire are right at the back which makes switching on and off difficult. Overall for the price you can't really complain, it looks ok in the room and hopefully works well when its starts to get chillier.

I bought a total of nine electric radiators for two different properties. Unfortunately, five of them have stopped working within just over a year.

This is extremely disappointing, especially considering that these were not cheap purchases and I bought multiple units from the same company. I contacted them after 13 months, but they are refusing to offer a replacement, claiming that the 12-month period has expired.

I find this unacceptable. Five out of nine radiators failing within such a short period raises serious concerns about the quality and durability of the products.

What am I supposed to do now? Am I expected to buy five new radiators after only a year? I chose these products expecting them to last significantly longer than 12 months.

I would like the company to reconsider my case and provide a reasonable solution, such as replacing the faulty radiators or offering a suitable alternative. I am very disappointed with both the product quality and the customer service I have received.

Ordered and despatched very quickly. Kept informed by email, Delivered with no problem, great product, exactly what we were looking for.

Good product smooth transaction and fast delivery

Delighted with my product. Quick delivery.

I have always wanted a log burner but my home wouldn’t allow for one to be easily fitted without a lot of extra work to be carried out. Having looked into this, it was going to be an electric fire or the bioethanol log burner look. I went over to the showroom and Simon was very happy to show me the ones that were on display. Not only did he start one up but he also measured the one I liked to make certain that it would fit in the space available at home. He arranged for the items to be moved from the warehouse and within the hour we were heading back home, and yes I couldn’t wait, I had to get it going and it’s great. CO2 detector fitted and just waiting for the winter. Thanks Simon, great service. Mark

Fast delivery and very competitive pricing

Love my new fireplace. This is the second one I've bought . Quick delivery. Easy to put together. Would definitely recommend.

Fantastic product, modern and just what we wanted, looks great

Everything was very good my fireplace was really great,delivery was excellent I love my new fireplace .

Arrived as scheduled. Packaged really well and looks exactly as it does online. Great fire with a food heat. Would recommend.

Well packaged brilliant fireplace I love it

I’m really thrilled with my electric Stove - it so lovely and chunky and very Skandi - it arrived on time and I was so pleased with it when it was unpacked - amazing product and service

Electric fire I ordered looks beautiful, excellent service and very fast delivery