Fiskars Opiniones 

I have a Fiskers tree pruner and need the saw blade for it. I’ve tried universal blades and Fiskers blades and none of them will attach to the tool. I that’s unacceptable. Their website is as useful as a screen door on a submarine. I also have a Fiskers hatchet that the blade chipped on it chopping into a log. I will never buy another piece of crap Fiskers tool again.

Vores Fiskars pande til 800kr, købt juli 2023, er blevet helt rund i bunden (buer 3-4 mm fra midt til kant, så den kun står på kogepladen på midten.

Da vi lige har købt Fiskars pander og gryder for 3500 til vores datter i julegave, vil jeg lige høre om det er forventeligt på en pande til 800kr.

For så tror jeg da lige vi skal have dem afleveret.

I have been communicating Fiskars warranty department since June of this year on a warranty claim.
I submitted the original claim form and responded to a request for more information with picture of the grass clippers.
I received another request to ship the defective shears to Fiskars, which I did.
Each communication was responded to with a statement that you're implementing a new system, and a response would take 6 to 7 weeks
I did not hear back after 2 months I inquired again about my claim and received another request for a tracking number.
This was neve required when I shipped the clippers, and I do not have a tracking number I replied with the case number 01288216
It seems like they just string a customer along with requiring additional information each time an inquiry is made and automatically state it will take 6 to 7 weeks to respond. It is hard to understand why so much effort is made to not honor a warranty claim for $30.00.

They truly are horrible. I filed a warranty claim after the item broke on its second time being used. It is not 4 months later and I can get no reply despite several attempts to contact the company.

Thinking about taking advantage of Fiskars product recall? Good luck with getting it!
Meet the ignorant attitude and flat-out bureaucratic customer support: provided to you by Shaina V.
Here goes the story:
Fiskars recalled one of their tree pruner. I have one of those pruners. Went online, filled in the form for the recall. Then waited...for about 6 months and almost forgot about it altogether. Then I needed a pruner and went to HD to get one. Seeing the brand Fiskars rang the bell. Came home, followed up on the email I sent them in April - we're in October, mind you.
The reply came from Shaina V. with no role, nothing other than the name and "Fiskars Brands Inc". She indicated that because I haven't sent the type of photo that Fiskars expects, I should take the photos according to the youtube video instructions.
She even shared the link. In the video it shows how to break the pruner into 2 parts , and how to take pictures of it. They even give an example of the photo, and what it should contain. Took a screenshot of it. I did exactly as the video instructed. Sent the photos.
Reply came back: Sorry, you didn't send the photos of the ends broken (no mentioning of focusing on the broken ends in the video).
Please take new photos and send them back to us.
I thought it's a joke.Was looking around to see where's the candid camera.
After counting to 10, asked her (in email) to put me in touch with her manager, as this is unacceptable attitude. Good luck with that. I met a dead end. She kept repeating in her email reply , like a robot reading from a script: "As soon as you provide me with the right photos, I will be happy to assist"
It's a shame Fiskars doesn't stand by its brand anymore. They used to have really good customer service. I guess outsourcing it is cheaper and they bet on the customer eventually giving up.
Well, mission accomplished : I'm giving up on Fiskars. It's a shame , but it is what it is. I hope more folks will follow me. Only by being persistent we can "help" Fiskars become its old self yet again.

There seems to be a serious problem with this once Great Company. You can purchase their products just about anywhere and most have a Lifetime Warranty but good luck taking advantage of it. I’ve been waiting on a response or replacement for my warranty claim on my pruners for almost 3 months. I filled out the warranty form online and was given a case number. Several weeks later I tried to check the status by calling the “customer(no)service” number where I only get a recorded message directing me back to the warranty claim form with the warning that multiple claims may further delay my request. I really like the products they make so I think I will resort to buying them as needed and return them to the store where purchased within the store return policy guidelines. This way I get to use a new quality tool every time.

Købte en Fiskars hækkesaks med teleskop. Udueligt produkt. Kan ikke klippe klippe i en tynd hæk. Belægningen går i stykker inden for 5 minutters brug og kan ikke klippe mere. Jeg tager den med i Jem og fix og får den byttet i håb om, at det var den ene det var galt med, men nej det var akkurat det samme problem med den nye også.

Absolutely great customer service, warranty and tools. However, I live in Finland. So the customer service is surely more efficient here than anywhere else.

Great company. Just received a replacement for an item I had for many years because of a fault it developed. It took no time at all to resolve this. Literally a week and I had my item sent to them, inspected and a new one is now its way. 10/10 Also to mention, I have been very pleased with the product and I'm more than happy to get a replacement item rather than my money back.

Fiskars has gone from a number 1 company to a totally bad since their customer service no longer exist. The old Fiskars you could reach out to their customer service and the issue was resolved efficiently and very quickly but now you have to submit a form (no phone calls) and wait for 6 weeks for just a reply. My prunner/saw was missing a butterfly nut in the package of my new pole and now I need to wait on them. I bought the saw because of the service I received in the past but no longer will I buy their products.

Zweimal X-series Waterwheel XL Automatisch und mit Rad beim Baumarkt und Internet gekauft. Nach ca. 30 maligen Schlauchausfahren ist der Einzug kaputt. Es konnte auch von einem Repararturdienst nicht behoben. Ich persönliche kaufe keine Fiskarsware mehr.

After contacting them about about a knife that snapped in half whilst chopping (very dangerous) they promisied to send me a replacement. Still not received it after ten days and no reply to follow up email ! Very poor !

Fiskars Rasenkantenschere GS 21, beim Discounter erworben .Schere schneidet nicht. Die Scherblätter klaffen auseinander. Leider keinen Kassenzettel mehr, aber den Kontoauszug, da mit Karte bezahlt. Reklamation wird dennoch vom Kundendienst abgeschmettert, da kein Kassenbon.
Dass das Produkt "desaströs" ist, ist Nebensache für Fiskars. Man kann nur warnen !

Dyrt, över 1000kr. Jag kan inte använda stekpanna, allt fastnar i den.

The plastic safety lock on my 8 year old 3/4in. pruning shears broke off. Upon reading the warranty Fiskars states "Fiskars may require you to provide proof of purchase details. . .return of broken item at customer expense"

This is a legal document; as such the word "MAY" means 'at our choice'.

Fiskars first requested the receipt. I questioned this - who holds a receipt for 8 years? Next, they asked me to return the tool (USPS charge is about $2 less than a new tool); I told them this is unacceptable due to cost. Fiskars returned to their demand for a receipt.

In short: Fiskars has no desire to honor their warranty and uses the 'weasel word' "MAY" to deny claims.

I've also been in touch with Fiskars Customer Service in regards to replacement parts for the Powergear HS72 hedge garden sheers as a part has failed. As a premium priced product, you'd expect replacement parts would be available, but that isn't the case with their products! Also, their Customer Service Team need better training; especially when replying to emails.

Bonjour, j'ai acheté il y a 15 mois une paire de petits ciseaux de jardin pour entretenir mes fleurs. Hélas le petit ressort qui relie les deux poignées et donne l'impulsion du sécateur est tombé et je n'ai jamais pu le retrouver. J'ai envoyé un message au service client de Fiskars qui, à défaut de pouvoir m'envoyer un ressort de remplacement, m'a offert de remplacer mon petit outil, qui me sert quotidiennement. Excellent traitement, même inattendu de ma réclamation ! Chapeau !

I have a pair of Fiskars PowerGear HS72 Hedge Shear. I went on their website to look for a replacement part for it under the Spare parts section. It lists next to nothing! I emailed customer service who told me none are available. The shears are mainly plastic, not robust enough for serious work and ultimately very poor value.

Problème de désherbeur, le matériel a été remplacé par la société sans problème.
Société très sérieuse ! Je n'hésiterai pas à reprendre du matériel de cette marque.

Prämie wurde jetzt seit bald 3 Monaten nicht geliefert! Es Wird mit einer Prämie geworben die 4 Wochen nach Bestellung zugestellt werden sollte, jetzt sind 12 Wochen vergangen und ich habe von meiner Prämie immer noch nix gesehen !
Ich Bestelle nie wieder was von Fiskars!
Wenn man so eine Aktion startet, sollte man einen Überblick von seinem Warenbestand haben und nicht nach 12 Wochen dem Kunden mitteilen das es Lieferschwierigkeiten gibt !

J'ai participé à l'offre promotionnelle de Fiskars printemps 2024 le 22/03/2024 et je n'ai jamais reçu le remboursement alors que Fiskars s'était engagé à régler dans les 6 semaines. J'ai envoyé plusieurs messages de relance à Fiskars et je ne reçois que des réponse informatisées standard demandant d'attendre et ne donne aucune date de versement.
Fiskars ne tient pas ses engagements