Fiskars Opiniones 

Faulty products, avoid!!!

Sieht sehr stabil aus, ist er aber nicht.
Bei den großen Exemplaren sind in einer Saison die Henkel abgerissen und der Boden voller Löcher.
Die Kleinen hatten etwas länger durchgehalten, dann das gleiche Problem.
Fiskars hat meiner Meinung nach keine gute Qualität mehr anzubieten.
War immer begeistert, nun werde ich mich nach Alternativen umsehen.

(1) No customer service phone number.

(2) They don't reply to support inquires made through their website.

So, combining 1 and 2 above, there is NO WAY to contact them.

(3) The reason I needed to contact them is that the replacement lopper blade I ordered has the wrong size holes, so the bolts won't fit.

Never buying Fiskars again. Already bought a replacement lopper from Tabor.

I had a weed puller that broke I contacted Fiskars, thinking they would send a replacement part to fix my weed puller I got from my son for Father's Day. They sent me a brand new weed puller. Fiskars Stands behind their Products. Thanks again Fiskars! GW

Suite à un problème sur un appareil pour arracher les mauvaises herbes; Fiskars a réagit très rapidement et procédé au remplacement de l'appareil.
Un problème peut arriver mais ce qui est important c'est la rapidité à solutionner le problème.
Félicitations

Tondeuse manuelle acquise sur le site Fixami.fr avec une offre "anniversaire Fiskars" => cadeau d'environ 45€.
Je complète le formulaire, Fiskars me répond que l'offre est réservée aux résidents Belges et Néerlandais, je ne suis pas éligible.

Je trouve une autre offre "anniversaire Fiskars" => 15€ remboursés.
Je complète le formulaire, Fiskars me répond que l'offre est réservée au vendeurs français. Je suis sensé savoir que fixami.FR n'est PAS un vendeur français.

Conclusion: aucune cohérence dans leur offre promotionnelle, et réponse à ma réclamation nulle. Fiskars: vous avez sans doute déjà passé plus d'argent à me répondre qu'à honorer vos promotions! Vous êtes acteurs d'un marché Européen, je vous encourage à traiter vos client de manière égale, ou à ne pas faire de promotion!

Cerise sur le gateau: la tondeuse a été livrée avec une manette de réglage pliée, visible au premier coup d'oeil, dans un emballage totalement intacte => contrôle qualité déficient!

J'ai choisi de payer un produit 2x plus cher en espérant un produit et service de qualité, on ne m'y reprendra pas! Si vous avez un service marketing, ils doivent savoir que le prix d'une bonne réputation n'a rien à voir avec quelques goodies.

I have a lot of Fiskars garden tools and this is the first time I needed their customer service. I sent an email asking them a very simple part replacement question about a pole pruner saw attachment. No reply. Its like my email went into a black hole. On their web site Fiskars states the following.

Contact Us
We'd love to hear from you! If you have a question or comment about our company or one of our products, please contact us and we'll get back to you as soon as possible.

They don’t live up to this, in my experience.

matériel de qualité avec en plus un service après ventes au top! Tellement rare de nos jours d'avoir a faire a des personnes réactives et compétentes.

Fiskars - Non Existent. Put in a warranty issue on their website. Asked me to put in pics which I did. They do not respond any further. Sent followup emails and still no response. No way of calling them - number given just says to do it online. Very poor customer service - but I already see that with the many other complaints against this company.

I submitted a warranty claim for a paper trimmer about a month ago. The plastic on one of the pieces (the paper press holder) on the trimmer was warped. I finally got an email response today that the warranty was denied because they claimed that the damage was due to wear-and-tear. I only use the trimmer once in a blue moon, so how the plastic becomes warp the way it did from "wear-and-tear" is beyond my understanding. There is no customer service number to call so I am left with no choice but to buy a new one (definitely not a Fiskars).

I have purchased two Fiskars Reel mowers. While the first one lasted about five years the wheels broke and although I could not find new ones, I thought it has served me well so I bought another one. Unfortunately, a very small part (set screw for the chain sprocket) fell out while I was using it and was lost. (two month old). There is no relevant customer service for this company at all. I filled out an online for the warranty service but never got a response. There is no phone number and no actual customer service presence at all. I will never buy another Fiskars product of any kind and will tell anyone who will listen that this is a bad company that should no longer make a dime and be out of business tomorrow. Totally disgusted

Ich habe einen iittala (Miele) Kochtopf-Deckel reklamiert.
Die Reklamation lief völlig problemlos, ein großes Lob an die Nette Dame vom Customer Service Representative bei Fiskas, zu dem iittala mittlerweile gehört.

J'ai cassé récemment le manche de ma bêche Fiskars Xact. J'ai contacté le service après vente pour pouvoir commander un nouveau manche. Ils ont été très compétents. Ils n'ont pas pu me renvoyer un manche car le service de pièces détachés n'est pas encore formé mais ils m'ont renvoyé une bêche neuve, bien que je n'avais plus la facture d'achat.
Merci.

Nur schlechte Erfahrungen.

Ich nutzte bereits eine FISKARS Schneidgiraffe, diese hielt nur ein paar Zweige aus, scheiterte an einem bleistiftdünnen Zweig. Innen riss eine dünne Schnur. Aus Kulanz erhielt ich damals ein Reparatur Set. Es war sehr schwer und knifflig das zu reparieren.

Nun bekam ich von meinem Vater eine Zwei-Hand+Astschere, Und nach wenigen Bäumen schneidet sie dünne zarte Zweige nicht mehr richtig. Auf einer Seite bleibt vom Bast ein Rest stehen. Ich sah dann, dass die Schneide vorne etwas weggebogen ist; ob es daran liegt? Auf jeden Fall wieder eine Enttäuschung.
Als Schneidgiraffe nutze ich mittlerweile eine von Gardena. Die schneidet sehr gut und hält was aus.

No customer service! You can't even contact them by phone. For email you have to send a picture of item. We have sent emails so far for the warranty they supposedly have on their scissors. NO CONTACT!
No one has contacted us back for months. Terrible!

Quality products from Fiskars. Never had any complaints about any of their items!

There is not a customer service option for anyone to get in touch with Fiskers, so, basically they don't give a damn about their customers.
So far I haven't used the 2 products I bought yesterday. One is a trimming scissor and the other a plastic seed planter. Both were at least 3 times the price of other similar products.
I spent the better part of an hour trying to unseal the products from their commercial wrapping. I had to find 2 tools to assist me in this endeavor. Why on earth would a company enclose their items using tape, gummy goop and double thick, tight plastic security ties? This experience caused me to cut my finger with a knife and ruin the blade on a pair of my old Fiskers scissors. I'm very upset about this experience and Fiskers will now be removed from my life.

Context: Part of this review is detailing Gerber service or lack of it and mentions another item only in context of the support for this one. The response to Gerber warranty has been from Fiskars thus this review.

I bought the Gerber Copper Affinity with no thumbstud, they didn’t have the thumbstud and was supposed to send me a replacement – got the Pledge. Not another version of the Affinity, the Pledge which is a much cheaper knife. BTW this process took MONTHS.

If you think getting a whole knife is better than a thumbstud, I’d disagree with you. I have cheap knives, I can appreciate something at the pricepoint it is sold at, the Pledge is not one I want at ANY price point. Extremely poor action (you cannot flick it open even with wrist action) and very cheap handle material.

I mention it just to show what you can expect from Gerber. Chicago Knife Works has a photo clearly showing NO thumbstud and the price has been lowered since I bought it. Gerber CLAIMS there has only been one other review reflecting they got one without it and they don’t know this knife being sold without the thumbstud, I think CKW is just more honest with the photo and has adjusted the pricing given this issue perhaps after it was discovered. Seriously (re)consider buying anything Gerber given the service issue.

They also censored review and Q&A on the Gerber product page, and have now switched to a moderation approval system instead of an automated one just checking if you're human. I will bet more censoring is coming.

Bought tree pruner on basis of life time warrant. Week one the blade spring snapped so unit unusable. Emails and phone calls go un answered. Shocking.

Wir haben einen Schneeräumer, der nach 3 Jahren an der Rohraufnahme gebrochen ist. Auf Kulanz wollte man uns keine neue Schaufel zuschicken. Dann fragten wir nach dem Ersatzteil, um es zu kaufen. Daraufhin hieß es nur unfreundlich, dass es das Ersatzteil nicht gibt. Sehr schlechte Qualität und noch schlechterer Kundenservice! Wir haben uns jetzt ein neues Gerät von Gardena gekauft.