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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We had our kitchen refitted very recently by Matt and he went above and beyond to make sure my kitchen was exactly how I wanted it, he was really polite and lovely and made sure I was happy with every... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

James W, fitted out our bathroom in record time, 2 days working non stop to get it done for us. And what a lovely guy, polite, clean and tidy, happy, and appreciates the local visiting cat ( always a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The tree team were very kind and easy to chat to if questions needed asking, their work was quick and precise regardless of the freezing weather and rainy skys. They worked efficiently as a team and w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Matthew completed a kitchen refit for me. He was polite, professional and diligent in all tasks. I would thoroughly recommend him and his colleagues for an excellent job.

La empresa ha respondido

Información sobre la empresa

  1. Asociación de viviendas

Escrito por la empresa

We provide homes and create sustainable communities. The work we do matters because the lives we help matter. Our customers are at the heart of everything we do. We’re here to help when we’re needed most. We trust our people to do the right thing, to create meaningful change, where all homes are safe, and affordable, and local people feel proud of where they live. And as a subsidiary of Bromford Flagship LiveWest, we don’t just want to make a difference to our customers and their communities – we want to solve the housing crisis too.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

616 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 92% de las opiniones negativas

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4,6

Todas las opiniones

(616)

163 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent

Had mark from flagship visit this morning to repair my back french doors. He was on time, polite and talkative. He completed the job to satisfaction, showing me what was wrong with it and how he was going to fix it. lovely man, thanks Mark :)

3 de septiembre de 2026
Opinión espontánea
Logotipo de Flagship Group

Respuesta de Flagship Group

Hi Honey,
Thank you for taking the time to leave a review.
It's great to hear how Mark worked in such a professional manner.
We hope you enjoy the work carried out and will pass on your kind feedback.
Kind regards,
Matt

Valorada con 5 estrellas sobre 5

A big thank you to Shaun,and Liam for…

A big thank you to Shaun,and Liam for all your hard work on my new wet room.
Also a big thank you to Jamie, Alex,and Dillon for the Electrical work.
Not forgetting Steve for my new floor.
Thank you all.

Annette.

12 de agosto de 2026
Opinión espontánea
Logotipo de Flagship Group

Respuesta de Flagship Group

Hi Annette,
Thank you for taking the time to leave such positive feedback.
It is important to us that all customers receive '5 star' service and we are pleased to hear how all our different teams managed to achieve this.
We will pass on your kind words to the teams that attended.
Kind regards,
Matt

Valorada con 5 estrellas sobre 5

Bill and Pete did an amazing job and…

Bill and Pete did an amazing job and are a credit to flagship. All calls and staff treated me with respect and was extremely helpful in sorting out the problem.
Many thanks to you all

27 de agosto de 2026
Opinión espontánea
Logotipo de Flagship Group

Respuesta de Flagship Group

Hi Duncan,
Thank you for your review.
It's great to hear how Bill and Pete worked in a respectful and helpful way when carrying out the required works.
We will pass on your praise accordingly.
Kind regards,
Sophie

Valorada con 1 estrellas sobre 5

Flagship have put scaffolding outside…

Flagship have put scaffolding outside my property to access their flats. They have made it impossible to open the door or the window. I have complained but no one responds. It's dangerous to stop people from being able to exit their property. The scaffolding have been there weeks. No work has been done.

26 de agosto de 2026
Opinión espontánea
Logotipo de Flagship Group

Respuesta de Flagship Group

Hi Kuro,
Thank you for your feedback.
We’re sorry to hear about the disruption and the concerns this has caused. Resident safety is extremely important to us.
Please contact us with your address and reference details so we can investigate the scaffolding access arrangements and lack of communication.
Kind regards,
Sophie

Valorada con 5 estrellas sobre 5

I've recently had a new kitchen fitted…

I've recently had a new kitchen fitted by Flagship homes . I've given the Flagship team that fitted it 5 stars .
The fitter was Paul ,plasterer was Sam and I had an electrician that unfortunately I can't remember his name, I am sorry .
From ripping out the old kitchen , finding a small amount of asbestos ,which had to be removed , having walls plastered ,new screed on the floor ,new electrics and new kitchen cupboards . It took them 5 days .
My new kitchen is fantastic , I can't find fault with any of it. Paul ,the fitter , takes great pride in his work as does Sam ,also the electrician .
So thank you Flagship ,one very happy tenant !!

16 de agosto de 2026
Opinión espontánea
Logotipo de Flagship Group

Respuesta de Flagship Group

Hi Miss Sorrell,
Thank you for taking the time to leave such positive feedback.
It is important to us that all customers receive '5 star' service and we are pleased to hear how Paul, Sam and the electrician, completed this work for you in a positive way.
We will pass on your kind words to the team that attended, and, hope that you enjoy your new kitchen.
Kind regards,
Sophie

Valorada con 5 estrellas sobre 5

Very professional

Very professional, polite, quick and tidy. Was a joy to have them doing repairs.
Highly recommend Dan chamberlain and his colleague as a workers

24 de agosto de 2026
Opinión espontánea
Logotipo de Flagship Group

Respuesta de Flagship Group

Hi M,
Thank you for your positive feedback.
We’re pleased to hear how your repair work was completed professionally and politely.
We’ll be sure to pass on your kind words.
Kind regards,
Sophie

Valorada con 5 estrellas sobre 5

Wow is my response.

Wow is my response. The kitchen fitter went above and beyond to help us with the new kitchen.A kitchen that was well past replacement time due to severe damp and mould (even workmen commented).He plastered the walls, excellent job of the floor then the cabinets. A fantastic professional job all round. He arrived before 8 never left until after 5 and tidied up every night. The electrician was helpful and polite also. If you're due to have a new kitchen and you get Luke and Alex you should have no problems. There has been alot of problems and delays before a date was finally set for it to be completed,I am over the moon. So thank you Luke and Alex for making a muddled time easier x I do hope feedback gets to them as i really did appreciate them.
Thank you.

21 de agosto de 2026
Opinión espontánea
Logotipo de Flagship Group

Respuesta de Flagship Group

Hi Cindy,
Thank you for your fantastic feedback.
We’re delighted to hear how pleased you are with your new kitchen.
It’s wonderful to know that Luke and Alex's professionalism, attention to detail, and dedication made such a positive difference.
We’ll be sure to pass on your kind words and 5-star praise to them. Thank you for taking the time to share your experience!
Kind regards,
Sophie

Valorada con 5 estrellas sobre 5

Just had a wet room refit by Dan C and…

Just had a wet room refit by Dan C and another guy. They managed to do it in two days and it is absolutely amazing! They worked so hard and they left not a bit of mess behind! Everything was cleaned up by them and i was just totally amazed with the whole thing being done in just 2 days. Was nice to see such polite and nice guys doing the job. Very happy bunny here!

21 de agosto de 2026
Opinión espontánea
Logotipo de Flagship Group

Respuesta de Flagship Group

Hi Sam,
Thank you for taking the time to leave such a positive review.
We are pleased to hear how Dan and the teams manner was polite and that their work was efficient and tidy.
We will be sure to pass on your kind words.
Kind regards,
Sophie

Valorada con 5 estrellas sobre 5

Had a lovely gentleman named James

Had a lovely gentleman named James. He was very helpful, knew what to do straight away with more ideas. He also helped me with no hesitation on a small difference job. Great guy great service! As well as did a very good job! Thank you

20 de agosto de 2026
Opinión espontánea
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Respuesta de Flagship Group

Hi Kris,
Thank you for your kind review.
We are pleased to hear how James completed your work in a polite and helpful manner.
We will be sure to pass on your feedback.
Kind regards,
Sophie

Valorada con 5 estrellas sobre 5

Had my whole bathroom refitted and had…

Had my whole bathroom refitted and had an amazing team. Had Andy m, Andrew p, Carl and Damo. They all went above and beyond for get my bath right for me and fixing any little bits to suit my needs. They was very understanding on the first week that I was poorly and couldn't really move so they tried to not disturb me untill they had to. Then one of the guys become poorly themselves so the work was put on hold for a few days but charlie from the office did her best to move things around to get my bathroom complete and keeped apologiseing ( she didnt need to, these things happen) and keeped me updated on every step. Then Joe came out to sign off the works and made sure I was happy with everything. And all had a lovely chat after and all made me laugh. There are like a big family and so friendly, kind and respectful. And had the same experience with the other guy who refitted my radiator but didnt get his name. Over all 100% recommended. Thank you again for everything. Hayley

10 de junio de 2026
Opinión espontánea
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Respuesta de Flagship Group

Hi Hayley,
Thank you for your positive feedback.
We’re delighted to hear how pleased you are with your new bathroom.
It’s wonderful to know that the team's hard work and respectful attitude made such a positive impact.
We’ll be sure to pass on your kind words to them.
Kind regards,
Matt

Valorada con 5 estrellas sobre 5

Perfect bathroom replacement

We had John the plumber and others aide upgrade our bathroom WC 3rd Aug, we could not have asked for a better service, he completely replaced our bathroom which was very dated to a modern fresh look bathroom ensuring minimum disruption to us , very professional finish, we cannot thank John enough for transforming our bathroom , would recommend their work 100 percent!

3 de agosto de 2026
Opinión espontánea
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Respuesta de Flagship Group

Hi Mick,
Thank you for taking the time to leave a review.
It's great to hear how John worked in such a professional manner.
We hope you enjoy the work carried out and will pass on your kind feedback.
Kind regards,
Matt

Valorada con 5 estrellas sobre 5

Fast efficient friendly

Fast efficient friendly
My safety came came first
I can not thank them enough for the piece of mind they’ve given me.

14 de agosto de 2026
Opinión espontánea
Logotipo de Flagship Group

Respuesta de Flagship Group

Hello,
Thank you for taking to time to leave such a positive review.
Our team prides itself on the service it provides, and we are glad they have given you such peace of mind.
We will be sure to pass on your feedback,
Kind regards,
Matt

Valorada con 5 estrellas sobre 5

Great work

Mark was on time, very polite and his workmanship was very good

14 de agosto de 2026
Opinión espontánea
Logotipo de Flagship Group

Respuesta de Flagship Group

Hi Joanna,
Thank you for the positive review.
We are pleased to hear how Mark's work was prompt, polite and finished to a high quality.
We will be sure to pass on your kind words.
Kind regards,
Matt

Valorada con 5 estrellas sobre 5

Quick response

I contacted Flagship to have some restrictors fitted on my windows to stop my young som from having an accident, they sent someone out promptly. Mark was very friendly and talked me through the options. He fitted them with minimal disturbance and in no time.

13 de agosto de 2026
Opinión espontánea
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Respuesta de Flagship Group

Hi Tanya,
Thank you for the kind words.
We are pleased to hear that your request was handled in a time efficient manner and that the subsequent work was carried out in a positive way.
Kind regards,
Sophie

Valorada con 5 estrellas sobre 5

I’ve lived in my house for 32 years and…

I’ve lived in my house for 32 years and I can honestly say James w is the nicest, friendliest and respectful worker I’ve ever had in my house! He worked on his own and has done a fantastic job of my bathroom I’m absolutely delighted with it! He is a credit to flagship! Thankyou for a great job James!

13 de agosto de 2026
Opinión espontánea
Logotipo de Flagship Group

Respuesta de Flagship Group

Hi Kate,
Thank you for taking the time to leave a review.
It's great to hear how James worked in a friendly and respectful manner.
We hope you enjoy the work carried out and will pass on your kind feedback.
Kind regards,
Sophie

Valorada con 5 estrellas sobre 5

Dan Chamberlain and his team..

Dan Chamberlain and his team were fantastic getting the bathroom done.. very polite and professional..

12 de agosto de 2026
Opinión espontánea
Logotipo de Flagship Group

Respuesta de Flagship Group

Hi Christina,
Thank you for your kind review.
We are pleased to hear how Dan and the team completed your bathroom work in a polite and professional manner.
We will be sure to pass on your feedback.
Kind regards,
Sophie

Valorada con 5 estrellas sobre 5

Today I had the pleasure of one of your…

Today I had the pleasure of one of your plumbers Dan Chamberlain working in my home today. I’m very house proud so always get nervous with any works in my home due to bad experiences in the past. Well I needed not worry, Dan was great! Quick, efficient, polite and did a fantastic job. Left everything clean and tidy. Dan is a credit to flagship. Thank you so much

11 de agosto de 2026
Opinión espontánea
Logotipo de Flagship Group

Respuesta de Flagship Group

Hi Clare,
Thank you for taking the time to share this feedback.
It's great to hear how Dan worked in a polite manner and ensured that your home was left clean and tidy.
We will pass on your kind words.
Kind regards,
Sophie

Valorada con 5 estrellas sobre 5

Had Louis do my kitchen replacement…

Had Louis do my kitchen replacement recently,very hard working, very efficient, good time keeping, also he will update whats happening and what was happening over the whole project! We are beyond happy with the results!

Thank you

22 de julio de 2026
Opinión espontánea
Logotipo de Flagship Group

Respuesta de Flagship Group

Hi Sian,
Thank you for your positive feedback.
We’re delighted to hear how pleased you are with your new kitchen.
It’s wonderful to know that Louis' hard work, efficiency, and time keeping made such a positive impact.
We’ll be sure to pass on your kind words to him.
Kind regards,
Sophie

Valorada con 5 estrellas sobre 5

Tayla-Jayne came to do repairs in the…

Tayla-Jayne came to do repairs in the bathroom and was amazing. She went above and beyond to ensure the job was done to an incredibly high standard and communicated before and after in regard to the work being completed. Tayla also made sure she left the bathroom clean and tidy after finishing the job and I would highly recommend her services.

10 de agosto de 2026
Opinión espontánea
Logotipo de Flagship Group

Respuesta de Flagship Group

Hi Abbie,
Thankyou for taking the time to leave such a positive review.
We are pleased to hear how Tayla-Jane worked to such a high standard and left your home clean and tidy.
Kind regards,
Sophie

Valorada con 5 estrellas sobre 5

I had an appointment in a weeks time for…

I had an appointment in a weeks time for a toilet leak, in one of the pipes, I got a call today to see if I was free for the appointment to go ahead today, I was. Owen came out within 15 minutes, not only did he replace the bit of pipe, but also handles a few other issues he had spotted.
He was polite, pleasant, professional, and respectful.
I was extremely impressed, and happy with the service he provided.
Thank you.

7 de agosto de 2026
Opinión espontánea
Logotipo de Flagship Group

Respuesta de Flagship Group

Hi SB,
Thank you for the positive review.
It is great to hear how our prompt service and Owen's professional and pleasant service impacted you.
We will be sure to pass on your kind words.
Kind regards,
Sophie

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