Fleur Telecom Opiniones 

Once I finally got through to a person I had my upgrade issue resolved very clearly and efficiently.

I had a very difficult situation with 4 broadbands and three telephone lines with three different providers. Adrian was very patient and helpful as together we were able to workout what was necessary for our estate and he gave us a good deal saving £150 a month.

This is very much a mixed bag. I am only rating this a 3 purely because the broadband has generally been reliable. if it wasn't for that I would rate it at -100
I previously had an awful experience when i escalated a complaint to the ombudsman.
However, that was resolved satisfactorily.
Now that I have a contract with another provider for FTTP, I no longer require this service. I wish to cancel it with immediate effect. I emailed fleur customer services informing them of my desire to do so on Monday 08.12.25, I have had nothing but problems since. I assume home telecom are part of the same group?
Anyway, home telecom keep emailing me saying they need to talk to me. No you don't, and even if you did you have been informed that a phone call is inappropriate due to me having a vocal disability as recognised under the equality act 2010.

I also informed you that to ask me to phone you again would be considered harassment. You chose to ignore this and you have also phoned my mobile.
Cease and desist with this harassment immediately.
All you have to do is comply with my request for the final bill to be processed and for the broadband to be stopped.
I am well and truly out of contract and have been for years. You also made a binding commitment that I would not be liable for 30 days notice. I expect this to be honoured and not to try and pull a fast one by giving me 29 days notice etc.
I made a complaint via email and if this is not resolved satisfactorily soon, I will be escalating it to the ombudsman again.
You have been notified of this previously too
You have also been notified that any future attempted payments after the final bill is produced with will be treated as fraudulent and dealt with as such.
It is not a hard task, so please comply with it and kindly do as I have asked.
To recap, i no longer require fleur telecom and i wish you to stop the service with immediate effect.
I want you to produce the final bill
I assume you will need the router back so please take steps to deal with that too.
If i do not get this dealt with properly and if I do not stop getting requests to phone you etc, I will escalate to the ombudsman and inform my bank not to make any further payments after the next bill has been paid and I will therefore regard that as the closing of the account.

Laura was a great help. Very Happy with the service.

The service that Laura ga e me was very good and I hope it will all work well the future

Laura very helpful in explaining the process of going digital and organising it for me
Excellent service

They have been consistently un-contactable.
A Fleur customer for many years, we agreed a new Broadband contract by phone on 29th Nov '25 being assured a new router would be dispatched Mon 1st Dec.
Nothing arrived to date (Fri 5th Dec) and their phones not manned outside of office hours.
No response to emails to date apart from an automatic acknowledgement.
The Customer, who is elderly, disabled, lives alone in a remote area and depends on connectivity, has been without a Router since a lightning-strike on Thur 27th Nov.
Poor show Fleur.

Both ladies I spoke to were very helpful and helped me fix my problem thank you so much both of you

Sarah on the customer service helpline. Brilliant. Talked me through resetting my router. Explained in easy layman's terms. Would recommend Sarah to help anyone. Alma

Very patient and professional

Civilised, efficient changeover to Superfast Fibre 40 which seems excellent. Have never had to wait a long time to speak to adviser. They explain things clearly and patiently to a non technical person as Aayush did today and the same with previous colleagues.

Spoke to Laura. Excellent advice. Very helpful.

You answer the telephone and give good, efficient advice

Laura explained well what was involved in moving over to a digital telephone line and broadband.

Sarah was fantastic finally got me back online after 6 days and she walked me through everything step by step and so paient with me

Nearly 4 weeks without internet, copper band modem stopped working. phoned up to 5 times for a new modem, was sent a new fibre modem for a copper band line, now the new modem has been installed, but now have NO HOUSE PHONE.

Called about getting digital, very easy to deal with.

When first got through on chat was no help yet when spoke to nice gentleman on phone was able to guide me through everything I needed and me feel a valued customer

So easy to contact ,prompt response to phone calling
Efficient staff who talk to you in a simple polite manner,no holding on the phone
Staff are easy to understand
My contact AJ understood my needs and helped with a new package, confirming my needs with no sales pressure