Fleur Telecom Opiniones 

Vivien was very pleasant & helped me sort out my new fibre broadband contract and was able to answer my questions

My phone call was answered quickly without a million checks etc that happens so often with other companies! I was quickly through to Karin who answered all my questions and sorted me out with a Broadband tariff that was to my satisfaction. I will recommend Fleur to others.

Have been with Feur for a few years now never a problem. Just ordered superfast online it's a little confusing but managed eventually

Adrian in the contracts team was amazing. He listened carefully and was sympathetic regarding my issues. His knowledge was outstanding and he was able to quickly recommend the quickest and best way forward to resolve my broadband/landline problems.
Based on this experience l highly recommend Fleur Telecom as l was made to feel valued as a customer and was extremely impressed by the speed and efficiency that my query was dealt with.

Found the help invaluable. Adrian was so helpful, and talked me through the various process. Can't thank him enough for his patience and help

My contact was clear and helpful. Everything went well. I hope the switch over on Jan 29th goes equally smoothly. So final judgement is in the balance.

My query was answered quickly and simply in ways I could understand and I was told about a different plan which would save my money. So was very pleased. Spoke to two different gentleman and both were very nice

Representative

I have been a Fleur customer for a number of years. With my contract up for renewal with the coming switch-over from landline to digital, I called Fleur today. I should add that I am 80 and live alone and have no 12-year-old grandchildren to explain the mysteries of the digital age. I need not have worried. Laura, the Fleur agent I spoke to, was endlessly patient with me and clearly outlined what would happen, answering all my questions. Monthly statements are easy to follow. Today's experience was typical of all my dealings with Fleur over the years.

The young man explained everything about switching to FFTH and my new contract very clearly and fully.

Laura was extremely helpful in assisting us to upgrade our broadband today. She took time to go through the various package options available to us and a date for the switch from one package to another was organised. Laura was polite, friendly and answered all of our questions. Thank you!

The lady dealing with my request had all the information readily at hand from a previous call I'd made. She was clear in all her explanations,and patiently answered my queries.

Rank incompetence at every level of this 'telecom' bussiness. Particularly poorly trained and ignorant staff, who neither appear to listen to custmers nor learn. The company's responses and actions following notification of the death of a customer have been unbelievably poor. Industry standard attempt to 'bribe' customers with £30 to prevent a formal complaint being submitted to the regulator.

If I could give zero I would.

I first contacted Fleur because of my internet was so weak I could not use two devices at the same time I have been with this firm for around 25 years.

On 1st Oct contacted Fleur and was told I needed to upgrade and I agreed. Was told an engineer would install the router as I am disabled and elderly but then told install the router by myself which I found impossible. Managed to ask a neighbour to help me.

Was told that my landline would be off10 days from the 28oct it when not connected by the 10 days was told another week. That didn’t happen so was told they should connect me by midnight

Didn’t happen once again told another week,

Still not done. After phoning told wrong code had been put in by you and was going to try something which probably not going to work.

Got back to them after trying to get through for over an hour. Twice after waiting 10 mins for an answer cut off, then after further 18 minutes told was answered by the wrong dept who couldn’t help and they would phone me back that night, nothing happened.

I phoned back next day and was told it was my end the problem and they would send another connector

That never turned up for 10 days and had to get help again. As of Christmas Day still no landline.this is my lifeline and they do not care. Still paying for the landline I do not have. If I could leave I would buthave been told they want £220 to get out of my contract.

Ruined Lawn and repair works still outstanding. Fluer left me high and dry and even although they, via BT carried out the work Fluer are still asking me NOT THEM to liase with BT Openreach (now ther insurerers) to have my and my neighbours lawns repaired. Still waiting for action and it's been ongoing sice July. Insitially BT reappointed the works on quite a number of occasions and all the time I and my wife had to be at home. Shocking service.

Once I finally got through to a person I had my upgrade issue resolved very clearly and efficiently.

I had a very difficult situation with 4 broadbands and three telephone lines with three different providers. Adrian was very patient and helpful as together we were able to workout what was necessary for our estate and he gave us a good deal saving £150 a month.

This is very much a mixed bag. I am only rating this a 3 purely because the broadband has generally been reliable. if it wasn't for that I would rate it at -100
I previously had an awful experience when i escalated a complaint to the ombudsman.
However, that was resolved satisfactorily.
Now that I have a contract with another provider for FTTP, I no longer require this service. I wish to cancel it with immediate effect. I emailed fleur customer services informing them of my desire to do so on Monday 08.12.25, I have had nothing but problems since. I assume home telecom are part of the same group?
Anyway, home telecom keep emailing me saying they need to talk to me. No you don't, and even if you did you have been informed that a phone call is inappropriate due to me having a vocal disability as recognised under the equality act 2010.

I also informed you that to ask me to phone you again would be considered harassment. You chose to ignore this and you have also phoned my mobile.
Cease and desist with this harassment immediately.
All you have to do is comply with my request for the final bill to be processed and for the broadband to be stopped.
I am well and truly out of contract and have been for years. You also made a binding commitment that I would not be liable for 30 days notice. I expect this to be honoured and not to try and pull a fast one by giving me 29 days notice etc.
I made a complaint via email and if this is not resolved satisfactorily soon, I will be escalating it to the ombudsman again.
You have been notified of this previously too
You have also been notified that any future attempted payments after the final bill is produced with will be treated as fraudulent and dealt with as such.
It is not a hard task, so please comply with it and kindly do as I have asked.
To recap, i no longer require fleur telecom and i wish you to stop the service with immediate effect.
I want you to produce the final bill
I assume you will need the router back so please take steps to deal with that too.
If i do not get this dealt with properly and if I do not stop getting requests to phone you etc, I will escalate to the ombudsman and inform my bank not to make any further payments after the next bill has been paid and I will therefore regard that as the closing of the account.

Laura was a great help. Very Happy with the service.

The service that Laura ga e me was very good and I hope it will all work well the future