Frankfurt Airport Opiniones 

Terrible airport. The woman who handled our passport control was aggressively rude in a way I’ve never experienced in any other country. She shouted at us and abused her position to intimidate and threaten. I will not return here.”

Parken ist sehr teuer, Flughafen eigentlich ok. Fliege sehr häufig von dort. Alles in allem verbesserungswürdig, aber man sieht das immer mal wieder was upgedatet wird. Ist halt ein sher grosser Flughafen...

Wg. "Eis" ist die Skyline außer Betrieb!!
Das ist schonmal grundsätzlich sehr ärgerlich, da frostige Temperaturen beim Bau einer Bahn in Deutschland durchaus berücksichtigt werden sollten.

Aber wenn dann, dem üblichen Informationschaos am Flughafen gerecht werdend, dann diese Info nur direkt am Skyline Terminal und nicht bereits früher an der Bus-Transferstation angekündigt wird, dann ist auch ein Stern zuviel!

Schikane beim Security Check. Zahnpadte fast leer musste abgegeben werden, weil Inhalt über 100 ml (natürlich nur wenn voll). Mitarbeiter unfreundlich, schikaniert, durchführt Toillettentasche. Totaler Machtmissbrauch.

Im Sommer nicht klimatisiert und jetzt im Winter auch viel zu warm und stickig. Extrem ruppiges Sicherheitspersonal, kaputte Rolltreppe, schlechte Beschilderung, keine Wasserspender nach der Security. Schmutzige Toiletten und Wartebereiche. Der Shuttlebus zwischen den Terminals schmutzig. Ich bin mal wieder fassungslos, wie schlecht dieser Flughafen ausgestattet und organisiert ist.

Wir haben 5 Stunden stopover, versuchen vor dem Weiterflug etwas auszuruhen (20.12.2025) und stundenlang schrie eine kleine Gruppe mit Mikro und Lautsprecher in der Abfertigungshalle das komplette Terminal 2 zusammen. Unerträglich!
Es ist mir egal, um was es denen geht, aber das sollen sie woanders rausschreien! Und das Flughafenmanagement machte anscheinend genau - nichts! So ein schlechter Start in den Urlaub. Gerne diesen Hub umfliegen...

NIE WIEDER! wir sind um 08:30 gelandet und unser Gepäck kam erst um 10:30!!! Grund: Personalmangel. Nach den man 2 Stunden auf sein Gepäck gewartet hat wird man von unfreundlichen Polizisten rausgezogen die rum grinsen und sich den Tag damit versüßen wollen in dem sie einen noch Sprüche ablassen. Hinflug Business class gebucht aber durften nicht durch die Lounge in das Flugzeug. Grund hierfür, ebenso Personalmangel! Lächerlich

This airport is the worst in Europe for passport control, security queues, confusing signage and generally unhelpful staff. I hate having to travel through this airport.
I was planning to buy some Christmas presents in duty free today on my way home. Passport took so long that I was unable to. I am sure your tenants will be delighted to hear this

Flughafen Frankfurt! Der Weg zum Fernbahnhof ist umständlich. Und dann ist auch noch die ewig lange Rolltreppe zu den Gleisen defekt. Kein Hinweis auf einen Aufzug. Passt irgendwie zum Flughafen!

I waited for 30 min to get in the lounge, and then they told me my card is not allowing me inside the lounge. Maby update your website then.

Wer 2 Stunden auf sein Gepäck warten möchte ist hier genau richtig👌🏽

Der schlechteste Flughafen den ich in 40 Jahren erlebt habe. Unfreundliches bis arrogantes Personal. Was glaubt Frankfurt eigentlich wer sind. Dieses hessische Dorf lässt als einziger Flughafen keine Amex Kunden mit Platincard in die Louge. Einfach nur arm.

Der Flughafen ist gut, es gibt überall soweit das Auge reicht kleine Läden oder Restaurants. Der Flughafen ist auch sehr übersichtlich gestaltet und das einzige was nur ein kleines bisschen ärgerlich war aber keinen Stern abzieht ist, dass die Gepäckaufgabe bei der TAP ein bisschen später als erwartet war.

Frankfurt Airport was one of the most confusing and frustrating airports I’ve ever been through. The signage is practically nonexistent, especially when trying to find long-distance train gates, hotels, or specific lounges. There’s absolutely no clear distinction between halls and gates — it feels like a maze with no logic or direction.

What made things worse was the staff. I don’t know if they genuinely don’t know their own airport or if they simply don’t want to help, but almost everyone I asked for assistance gave me nothing. I asked about a dozen employees where to go, and most responses were just, “I don’t know.” One woman literally just shook her head no without saying a word. Another man told me flat out, “No, I have no information for you.” And to top it off, one employee insisted there was no hotel connected to the airport — when in fact, the Hilton is right there!

I ended up wandering aimlessly for ages trying to find my way. The maps online might be fine in theory, but they’re useless if there’s no signage in the airport to match them. For such a major international hub, Frankfurt Airport should be much better organized and staffed by people who can actually assist travelers.
This is the worst airport experience I have ever had in the world -- and the only bad experience I have ever had in Europe.

The German language have many fans - including me - round the world. For good reasons since so many words are unique and cannot be found in any other language. Oktoberfest, Spielverderber, Sprechstallsmeister, Sauerkraut and Weltanschauung are good examples. Common to them all is that they have a certain Geschwung and give you a good mouth feeling when pronounced. And now after many years of hard work Frankfurt Airport has been nominated for new unique word for the German Word of the Year competition. Its called eine "Aussenposition" and is brilliant since it covers up for the fact that there is an overflow of incoming aircraft. As a result aircraft are parked far away from the gate for buses to take you to the terminal. And that has now been turned into a "must see" experience. Something just as Frankfurterish as the Frankfurter sausage. Your Aussenposition Experience is totally free of charge and takes place in Vintage Diesel Buses from before the fall of the Berlin Wall. You will see all the corners of the gigantic airport. Just make sure to add an extra ½ hour for the tour. Highly recommended

Employees of this airport know what they do but they have no idea they are on customer facing business. Airport layout is horrible. One of worst airport experience in my life. These managers need to go and see how airports work in Asia more efficiently

Lack of staff for check-in, security and passport control, with long queues. Few, if any of the staff, could speak Spanish. I travelled with a group of Spanish people from Frankfurt on our return journey to Valencia, Spain. Lufthansa Check-in and Baggage drop is a question of do-it-yourself with all the instructions on the screen in German. It took an hour for all 35 of us to complete the process. Then I had to go through security twice. The first time there were thousands of passengers and it took 45 minutes of being herded around. A mistake was made at passport control and I had to repeat the security process upstairs an hour later. This time there were only a few people in the queue, but it took half an hour, everyone worried about missing their flights. "Fortunately", mine was delayed and I had arrived at the airport with three hours to spare. During the nailbiting wait at the second security check I saw several staff hanging around chatting. Is there a "work-to-rule" or strike on, I wondered. Definitely an airport to avoid.

Pagato 30€ di parcheggio per 40 minuti di sosta accompagnando un'amica al Terminal delle Partenze,tra l'altro difficile da trovare in quanto l'aeroporto è immenso.
VERGOGNA!!

It's the worst airport I have been to. Public water fountains are never working. A beer is 17 euros and the walk between gates can be 45 minutes on a good day on top of security abusing their powers.

Security officer grossly abusing his powers.
My son was travelling yesterday from LHR to Chicago via Frankfurt. The security officer at Frankfurt airport confiscated my son’s eye drops which were in sealed containers and only 2.5 ml each, 4 in total, 50ml vitamin D bottle and 50 ml hand sanitizer. Why? Because my son dared to question why a small bottle of water which he got on LH flight from London to Frankfurt was being confiscated as he never left a transit zone due to a short connection time. On top of illegal confiscation the officer was very rude, shouting and threatening with police if my son doesn’t “disappear” at once. The officer did not make any attempt to justify his decision neither he could speak any English. Most importantly that made my son vulnerable during his 9 hours flight to US without his eye drops.
Bad place, bad experience. One star is too many. Happy to give more details if anyone from the airport bothers or interested.