Been with Freestart for years but had no functioning email for over 4 weeks now and the effect its having an my business is terrible. Legal documents are not being received having an impact on my clie... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We did have problems initially with getting this mobile friendly site up and running, it has only been running very recently and there have still been some teething problems. But I have to say tha... Ver más
La empresa ha respondido
The web site is not as good as I had hoped nor is their commitment. our website is still not working correctly despite numerous phone calls. Five phone calls to get our Facebook and Twitter links ad... Ver más
La empresa ha respondido
I can never get onto my website control panel without endless hassle. We apparently have to change our password every three months. However, everytime I go on it it says my login details are not ac... Ver más
Información sobre la empresa
Escrito por la empresa
Website Builder - Freestart empowering you to build your website anytime, anywhere and from any computer
Información de contacto
12 Lord Street, WN1 2BN, Wigan, Estados Unidos
- 08447747777
- admin@freestart.com
- www.freestart.com
1,9
Malo
251 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
very very unhappy
I was contacted by a sales rep for Freestart ,I was ver apprehensive on setting up an online website ansd told this to the advisor William. He re assured me that if o wasnt 100% happy i could get a full refund of fees paid .I went ahead on this pretext.
I was informed 10 days was all it would take and the transition would be smooth,,This has been far from the case ,I first found that the desig was taken by a junior designer ,Who copied and pasted all the wording from my present website onto the new ,
Also she went on to advise me that this ad that would not look right ??? i advised her that i was a business owner and had strong ideas of wha i wanted ,again the information was copied and pasted onto my 'NEW' WEBSITE .. i looked at the so called finished article and decided to ask for a change of pictures ..not amajor ask oyu would think,,,but it was made to be a big request by the team who requested further money ,I argued that it was a simple request of 2 extra photographs ,not a request to start again ,The business relationship became none workable ,and i received emails from a man called Wayne who told me the company had been ore than accommodating and that my request for photos was decined ,,, I argued my case and finally Suzanne from the company agreed to make the changes ,,,that sounds fab youd say ???welll no ,,,,,it didnt end there ,,,I sent and resent photos for a total of 8 times ,,,,,,all of which the y said had ot been received ,,,althoughid sent them to the link the company had provided ,, now im taking legal action ,,I NOW HAVE LOST TOTAL CONFIDENCE IN THIS COMPANY ,,GOT TRADING STANDARDS INVOLVED.and contacted the company for their press office as my Local radio station is interested in y complaint ,this company is running roughshod over small businesses like mine and need to be stopped ,DISGUSTED AND CARRYING ON THE FIGHT ON SOCIAL MEDIA ,
23 de septiembre de 2015
Opinión espontánea
Respuesta de Freestart plc
Rhonda
Thank you so much for your time today, it was a pleasure to speak to you and I appreciate the time you gave me to discuss the issues.
As we have discussed I would like to apologize for any issues you may have had.
I appreciate your feedback and as mentioned should you need to contact me for anything else please do not hesitate to call and ask for me personally.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Fab as always
Liam has been a super star from start to finish - helping us to make sure we were happy and understood, and equally gave us time to have a think and talk between the management team to ensure we were all happy.
Loving our new website , and its been quite simple and easy to do.
The control panel not changing means that it doesnt mean more training for anyone - and its soo simple to use.
Really pleased we have trusted freestart for a long time, and they are listening to us all the time with suggestions.
25 de agosto de 2015
Opinión espontánea
Respuesta de Freestart plc
Jenni
Thank you so much for the kind review - we think Liam is fab too!
I'm glad you are happy with the new website especially being such a longstanding customer and having looked at your website it looks superb!
Thanks once again and good luck with the new site. As you know we're here if you need us!
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
web site upgrade
excellent service with a great end product. thank you
24 de agosto de 2015
Opinión espontánea
Respuesta de Freestart plc
Phil
So glad you are happy with the upgraded website - it's so good to see the hard work in developing the upgrades are being enjoyed and appreciated by customers!
I can see from your account you have been with us for over 6 years and we thank you for your continued custom. Don't forget if you need us for anything at all please do not hesitate to give your account manager or the customer support team a call.
Thanks again Phil and best of luck with your new look website.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Great service!
Pain free set up of 2 different e-commerce platforms simultaneously. I had very clear design branding that I wanted carried on to the website, which the desgin team did a great job of visualising. The back end of the e-commerce sites is pretty easy to get the hang of, as an eBay and Amazon shop owner the skills picked up in managing those shops were easily transferable.
Very helpful on-line guides to help with managing the website, with friendly staff on the end of the phone for any problems.
Great to have someone to touch base with too, shout out to Mike for all your help (and some great deals).
21 de agosto de 2015
Opinión espontánea
Respuesta de Freestart plc
Zoe
Wow - thank you for the review.
We are quite a dab hand and juggling multiple site production for clients as we find more and more clients can have more than one online business so glad we got it right for you.
The design team are superb at carrying across a brand/theme where the client already has one and sometimes even helping client visualize what the brand or theme should be!
We have worked really hard on our online support tools such as manuals and videos but equally I am glad you have found our telephone support staff useful as they have over 25 years experience between them on dealing with customer enquiries and helping you make the most of the product!
Mikey is fantastic and recommending not only the right package price to suit client's budgets but also recommending the right product and I'm glad you found this.
We really look forward to working with you and please do not hesitate to give the team a ring for any help or advice.
Thanks
Janette Wynn
Operations Director
Freestart plc
Great Service at a Very Reasonable Cost
I have been very impressed by the positive attitude to move forward with the design of my website with out any input needed. The website looks great and I am very taken by the speed it was prepared and shown to me. An over all great experience, Thank you
21 de agosto de 2015
Opinión espontánea
Respuesta de Freestart plc
Martin
Welcome as a customer and thank you so much for the positive response not only about the product but more importantly the service and speed in which we deliver a great product!
We are thrilled that you are happy with the experience and the product we have delivered and do want to stress it does not stop there - please call us at any time for advice, support on help on how to get the most from the product and increase your online presence - we are more than happy to help and advise.
Best of luck and we look forward to working with you.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Great
The revised format has given my web site a more professional image. Freestart were very helpful with the changes I requested and was made easy every step of the way..Fully recommend to promote your business.
13 de agosto de 2015
Opinión espontánea
Respuesta de Freestart plc
Derek
Thank you for the kind review and we are so glad the upgraded and revised format of the website is more visually pleasing to you - we certainly think so and have spent months ensuring they give the right look and still remain so easy to use - so feedback like this is great!
Good Luck with the new site and any questions or queries please remember we're here if you need us!
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Freestart
Have used Freestart for our Web page for several years now and find them to be good value for money with an easy to use control panel which gives instant access and immediate updates.
Loads of add on features available - but it's not a problem if you don't wish to have them, the sales staff aren't pushy.
We've had lots of other companies trying to get our business, but none have offered the value and personal service that Freestart does, so we wont be changing.
27 de julio de 2015
Opinión espontánea
Respuesta de Freestart plc
Trisha
Thanks so much for the review and we're really happy that you find the product easy to use and also that we offer a personal service as to be honest this is what our values and mission statement focus the company on.
We're so glad that you have chosen to stay with us for several years and we look forward to several more years of building on our relationship!
Thanks once again and don't forget if you need us don't hesitate to give us a call.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Excellent Servicem & Excellent Support
I would like to share with anyone who is thinking of purchasing a Website from Freestart.com they are certainly the best company to have your website with.
They are all so very very helpful, they are there to guide you all the way with their wonderful friendly advise, they all care about the customer which to me is so important.They are a genuine honest company with all caring staff, this l can honestly say as myself for example have needed their advise on various things on my website.I highly recommend Freestart, you will not be disappointed, I am so pleased that Mike gave me a ring in the first place.
Thank you all so much.
Paula Killiner
Glastonbury Mystical Crafts
22 de julio de 2015
Opinión espontánea
Respuesta de Freestart plc
Paula
Thank you so much for the review and I am so pleased you have found the service we offer to be genuine, open and caring as this is what we do aim for when hekping small businesses online so it's great to see one of our values being talked about by a new customer.
It's a shame we're not allowed to place links on here as the site looks great and I'm so glad you have joined us as a customer.
Please don't forget we're here to help you make the most from the site and any other advice you need or any help we can br driving your online sales please do not hesitate to contact us.
Thanks again Paula and we wish Barry and yourself the best of luck!
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Helpful Web Developer
I find Megan to be extremely helpful during the redevelopment process of my website.
There were things I was unsure about, and at every step of the process, she would assure me not to worry, because everything she said would be done correctly.
If I was not happy with anything, she would give me the opportunity to state my views, and advise me accordingly.
The website has been transferred, and I am happy to say Megan was at every step very supportive.
Thank you Megan.
Brian Kerr
Kerr Photography
22 de julio de 2015
Opinión espontánea
Respuesta de Freestart plc
Brian
Thanks so much for the review. I have just looked at your website and it looks great!
We are pleased that you found the service to be smooth and helpful. We do try to offer a fantastic product but we do focus on delivering the service along with the product and I am pleased that you have found the service to such a high standard.
I have already congratulated Megan on a job well done - she is a fantastic member of the design team and seems to know exactly what clients need on their website.
Thanks again for the review Brian and don't forget with our telephone support we are here whenever you need us.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Freestart plc
Customer Support Team
I cannot fault the support I receive from Freestart. I manage my website but very often I come across a problem on how to execute certain procedures, for example inserting a photograph, positioning it, enlarging it etc, A telephone call and I am within a few minutes talking to a member of the support team who either talk me through it or very often I send photographs through to them and tell them what I want and they do it for me. I also have a young lady who is my personal support. She phones me on a regular basis to ask how I am and whether I am happy with the website and whether it is working for me. I recently had a new platform. Again, we talked it through together and they did everything I asked for. Talking to my colleagues who have other website hosts companies, I really do feel I have the best value for money and the best most efficient support.team.
13 de julio de 2015
Opinión espontánea
Respuesta de Freestart plc
Gillian
Thank you for your review and your kind words.
I am so happy you find not only the support team helpful but also your account manager. We do focus on not just delivering a good product but ensuring the service we provide helps you get the most from your website.
It's also great to hear that you feel you have chosen the right company in comparison with other businesses/friends providers. Please do not forget we do have a referral scheme - so if you did want to recommend some businesses to us and they come aboard as a customer you can earn credit with us to either use against your renewal or other products and services! Please do email your acccount manager for more information.
Thanks once again and please do not hesitate to contact us should you require any further help or advice.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Recent upgrade of website
I have been with freestart for over five years now and during this time I have found their technical support, design and customer service excellent, they have always been very courtesy and nothing is too much trouble for them. We are delighted with our recent modification and new look site and certainly would be happy to recommend them.
7 de julio de 2015
Opinión espontánea
Respuesta de Freestart plc
Cheryl
Thanks so much for the review and it's great to hear from you.
I am so pleased you find our service and support to a high standard as we do pride ourselves on offering the level of support and service that no other web company can offer!
I am also glad that you are another client that is happy with the new sites - we've spent a lot of time getting these looking right and having the right functionality and it's lovely to get this lovely feedback and after the hardwork! I will certainly pass this on to the design team.
We look forward to continuing working with you and moving your business forward online and don't forget we're here if you need us.
Thanks
Janette Wynn
Operations Director
Freestart plc
Excellent value - but can be basic
Always helpful and informative staff, no questions left unanswered. Website builder was sometimes difficult to work with, wouldn't always respond to changes. A decent package overall, good value for money - I didn't feel the need to look elsewhere for a website provider.
3 de julio de 2015
Opinión espontánea
Respuesta de Freestart plc
Colin
Thanks so much for your review - it's much appreciated.
I'm sorry to hear that you found the website builder difficult to work with at times - please do make sure (which I'm sure you do) that you call telephone support if there is ever an issue so that we can get it resolved for you as soon as possible. We also have a feedback button on the control panel where if there are any bugs or feature requests you can direct these straight to the development team.
It's lovely to hear that you found our staff informative and helpful and that you feel the package is great value for money.
I can see you have been with us for a number of years and we look forward to many more!
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Happily Revamped Website
Although I wasn't keen to upgrade my website in order to make it mobile friendly as I was happy with the old one, am now pleased I did. Megan and Amy at Freestart have been very helpful in getting it as I wanted it, patiently tweaking it here and there. And I am a fusspot... but now a happy fusspot!
3 de julio de 2015
Opinión espontánea
Respuesta de Freestart plc
Julie
Thanks so much for the great feedback regarding your update. We have spent a lot of time and money on the re-development of our sites and ensuring we not only provide the functionality but the service as well and it's great to hear that you are pleased with the outcome.
I will certainly pass your comments to both Megan and Amy who work very hard to keep you as the customer informed throughout the upgrade process and also do this with new customers aswell!
As fusspots ourselves with our attention to detail - we welcome other fusspots!!
Thanks again Julie and please don't hesitate to call us if you need anything at all.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Expensive, bad customer service
I set up a website with Freestart in 2006, when I knew very little about computers. I think my site was quite good back then. BUT - where other providers constantly improve their product and you can update your site to the latest option for free, Freestart charge for every change. They frequently ring to try to sell you features you either don't need, or which should be free. It's annoying to be told by your website provider that your site is outdated, and for 'only' an extra £150 you can have the new version.
I knew I had to change. My site did not work on smartphones. The final straw came when, without telling me first, Freestart took payment from my credit card for the next year, four and a half months before the due date. I gave notice (which has to be ten weeks, so I was well within time limits). Did I get a refund? Eventually, after ten days' prevarication, suggestions I might get 'part' of it back, and being told the director would have to be consulted.
I'm now building a new website with another website provider.
1 de julio de 2015
Opinión espontánea
Respuesta de Freestart plc
Lexi
I am really sorry that you have felt the need to write such a review as this as I can see from looking at your account that you were a customer with us for quite sometime and with such a high renewal rate we hate to see customers move elsewhere.
I understand that when you originally signed up the website suited your needs but other providers were contacting you with additional features. As I have mentioned to clients above this review who have recently upgraded - we have spent a lot of time and money investing in the website and new functionality and look, mobile compatibility etc and also the designers carry out this work and as an upgraded customer you have a dedicated design officer to keep you in the loop - hence why there is a charge for the service.
Obviously we have no contracts unlike most web providers. As you followed cancellation procedures - your refund should have been processed immediately and as I have your account details I will look into this as to why this was not processed immediately.
Once again Lexi, my apologies for the issues you have had but more importantly I am sorry to have lost you as a client. I wish you the best of luck with your new website and please do not hesitate to contact me personally if I can be of any further help.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Website upgrade
I have been with Freestart for the past 10years, we have recently done an upgrade with them on our website. We have found this company to have been extremely helpful and professional with the full setup on the website. Any few problems we ever had they were just a phone call away and it was always to a UK customer support centre and it was always sorted. I would have no problems whatsoever recommending Freestart PLC to anyone. It has been one of the better decisions our company has made.
30 de junio de 2015
Opinión espontánea
Respuesta de Freestart plc
Michael
Thanks so much for your review - it's great to see such a long standing customer so happy with the service and may I say the website preview I saw looks great.!
Our UK telephone support is the main reason we recently won the 'something to shout about award' from the chamber of commerce - and it's great to hear that you take advantage and use this service as one of our customers!
Thanks again and don't forget we are only a phonecall away if you need us.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
The Staff at Freestart worked wonders with my website, Thank You
Brilliant service from Freestart, Revamped my website quickly and consulted me all the way. They have also created a Business Facebook page for me.
Thank you very much.
Phil Curtis
Devon Metal Detectors
29 de junio de 2015
Opinión espontánea
Respuesta de Freestart plc
Phil
Thanks so much for the feedback. I am glad you are happy with the revamped website - we've worked really hard on the new site offering to ensure we offer a great new look to client's sites and most importantly ensure they work on mobiles!
Thanks for your continued custom and don't forget we're here if you need us!
Janette Wynn
Operations Director
Freestart plc
Mobile responsive website
We did have problems initially with getting this mobile friendly site up and running, it has only been running very recently and there have still been some teething problems.
But I have to say that Megan Freeman who we have been dealing with, has always helped us to get things working properly.
Paul Curran
HomeCare Cleaning Services
29 de junio de 2015
Opinión espontánea
Respuesta de Freestart plc
Paul
Firstly, I'm sorry you seem to have had some issues getting the site up and running - I will take a look into the issues you have had to ensure we learn from these and this does not happen to other customers and I do really appreciate the feedback.
I am glad to hear that Megan has been helpful in resolving any issues quickly and we do aim to resolve any issues as quickly as possible.
Should you have any other feedback or require any further help please do not hesitate to contact us.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Excellent website though we've had a few niggles with the company.
Our website is truly a master piece we absolutely love it and it's bringing clients through to us all the time.
The annual cost of up keep is very good too we are happy with the price of this. To upgrade the website can be costly but worth while. But there's no payment option with free start pay in full or nothing which was tricky round Xmas as a bridal shop they had deals on that expired and the manager wouldnt hold the price for us. Which I found unreasonable as we have been customers of free start for a while so be prepared to pay. When you have a problem with the site its always quickly resolved. We are very happy overall that's why we have given 4 out of 5 starts just make sure you get everything you paid for write down everything they offer you as there were a few things they forget to upgrade that they say is included in price I feel this is just human error. Hope this is seen as an honest review.
26 de junio de 2015
Opinión espontánea
Respuesta de Freestart plc
Juliette
Thanks so much for your review of our services. It's great to hear how much you love your website and also that you feel it is great value for money on an annual basis - this is the core of our mission statement and values of the company to keep things cost effective for small businesses
I'm glad you feel the upgrades are worth while but I am sorry that the deal date ended and we did not show flexibility on this and also offer maybe a split payment to you to help spread the cost. This is something that we have recently started to offer clients in the recent tough times and based on this feedback I am glad we have started to look at this.
I do apologize about the human errors made on your upgrade and I hope these are all now completed for you. I will review your past upgrade with us to identify the reasons for the errors and ensure this does not happen to other customers.
It's great to hear any issues are dealt with promptly as we know issues in any business can happen but it is how a business deals with them that matters.
Thanks once again Juliette I really value the feedback you have given us and can promise this will be put to good use.
Please do not hesitate to contact me personally with any other feedback you may have.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
amazing service. nothing is to much trouble for them
Mike in the sales team was amazing. he didn't try to give me the hard sell he just asked what I needed, He explained how the design and support team worked gave me my options and left the decision to me. I couldn't have asked for better service from him
the design team are amazing they ask what and how you want things and make sure everything is how you wanted before they launch it.
the support team are hands on and nothing is to much trouble for them. they deal with your request within hours even if they are short staffed. I couldn't with for a better service. thank you guys
25 de junio de 2015
Opinión espontánea
Respuesta de Freestart plc
Simon
Thanks so much for the great review - it's brilliant to hear the great service clients receive and even better to come from a recently acquired client. I will pass on your good comments to Mikey and congratulate him on the service he has provided.
Our design and support services are also the reason why we have such a great renewal rate across all our products and it truly is a pleasure to hear the service they provide after the initial sale is great as well as we pride oursevles on our after sales service.
Thanks so much once again and we look forward to continue building a strong business relationship with you.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Outstanding service from professional staff
I was recently contacted by Mike at Freestart to enquire as to whether I would be interested in upgrading my website for our B&B business and creating an App. The initial phone call was not in the least a "hard sell" but much more of presenting options that might have been of interest to me.I found the information clear and, as had been thinking about making changes anyway, was very happy to discuss how Freestart could help me. Throughout the process of making these extremely efficient and swift changes all staff member I have had contact with have been courteous, helpful and attentive.In particular Mike has rung/emailed regularly to make sure I was happy with the service.
I have no hesitation in recommending Freestart to other small businesses wishing to upgrade their websites and then have the ongiong support to manage the site themselves.
10 de junio de 2015
Opinión espontánea
Respuesta de Freestart plc
Thank you so much for the lovely review!
It's great to hear how happy you are with your new site with us and the award winning support that we provide our clients.
What's even better to hear is that you found Mike from our New Customer team to be pleasant and also present options to you in a clear manner. We aim to offer our prospective customers a series of options to suit their business as we know our products in most cases can improve the look and functionality of their current website and also are extremely cost effective.
I will ensure that Mike is made aware of the review and the great service he continues to offer to our clients and more importantly we look forward to having a long and healthy business relationship with you and helping you get online success!
Don't forget if you need any help or advice our UK based support team are here to help.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.