We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... Ver más
La empresa ha respondido
Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... Ver más
La empresa ha respondido
Great service discovered the fault sorted in a promt and efficient manner was polite and tidy.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Información de contacto
Francia
- www.frozenbrothers.com
4,7
Excelente
315 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent service
17 de julio de 2026
Opinión espontánea
Respuesta de Frozen Brothers
Thanks a bunch — made our day!
He has identified the issue quickly and…
He has identified the issue quickly and resolved it.
15 de julio de 2026
Opinión espontánea
Respuesta de Frozen Brothers
We really appreciate your kind words and are pleased that you had a positive experience with our support.
Nathan was very helpful
Nathan was very helpful, even if a little late, but our machine is back up and working now
14 de julio de 2026
Opinión espontánea
Respuesta de Frozen Brothers
We're pleased that the matter has been resolved, and I'll ensure your kind comments are passed on to Nathan.
Paul was polite and efficient
Paul was polite and efficient, removed the slush machine very quickly and with no damage.
28 de junio de 2026
Opinión espontánea
Respuesta de Frozen Brothers
Thank you for your kind feedback – we’re glad to hear everything went smoothly.
Respuesta de Frozen Brothers
We’re happy to hear that, thank you very much.
Well experienced service engineer
Well experienced service engineer. patiently waited till it gets frozen. went only after showing the machine is working perfectly.
17 de junio de 2026
Opinión espontánea
Respuesta de Frozen Brothers
Thank you for your feedback - we’re glad it met your expectations.
Respuesta de Frozen Brothers
We’re glad to hear that!
Respuesta de Frozen Brothers
Thank you for your great feedback – we’re happy Matt could help so quickly.
Respuesta de Frozen Brothers
Thank you for your kind words - we’re glad you had a great experience!
Rob was amazing
Rob was amazing he came to our store, taught me how to clean and manage the machine, nothing was ever a trouble for him, showed me some tricks in case machine breaks down again and genuinely nice guy.
9 de junio de 2026
Opinión espontánea
Respuesta de Frozen Brothers
Thank you for your lovely feedback! We’re so glad Rob was able to support you - he’ll really appreciate your kind words.
The engineer was brilliant
The engineer was brilliant
He cares about doing the job well.
9 de junio de 2026
Opinión espontánea
Respuesta de Frozen Brothers
Thanks! We’re so pleased to hear you had such a positive experience!
came resolved the issue
came resolved the issue, friendly and chatty
8 de junio de 2026
Opinión espontánea
Respuesta de Frozen Brothers
Thanks so much! Glad we could help!
Vriendelijk en oplossingsgericht
Vriendelijk en oplossingsgericht! Het werkt weer.
8 de junio de 2026
Opinión espontánea
Respuesta de Frozen Brothers
Bedankt voor je fijne review! Fijn dat alles weer werkt!
Meeting up with Nathan today was joyful…
Meeting up with Nathan today was joyful my he is a problem solver I’ve met with other engineers and I didn’t feel like they were bothered Nathan actually listened to me and my concerns and problems and started to solve each issue step by step and save me a lot of money now the job is booked in and he is going’s to be on site himself to make sure everything goes well can’t ask for nothing else thank you Nathan
8 de junio de 2026
Opinión espontánea
Respuesta de Frozen Brothers
Thank you so much for such a kind review! We’re really glad Nathan could help and make the whole process smooth for you - he’ll be pleased to hear this!
Fijne ervaren monteur
Fijne ervaren monteur, die het duidelijk kan uitleggen.
3 de junio de 2026
Opinión espontánea
Respuesta de Frozen Brothers
Bedankt voor de fijne review!
Respuesta de Frozen Brothers
Glad to hear that, thanks!
Don’t read the fake reviews. Read the real ones
They are literally making up all of these fake reviews to try and hide the real customers one. Please don’t be naive and read the actual real reviews where customers have lost thousands of pounds with frozen brothers. Do not take out a machine with these guys it’ll be the worst business decision you ever make. Seems like they’ve got a new reply which is we don’t find your details on your system, I bet you don’t you absolute thieving scoundrels.
13 de noviembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
Dear Arshdeep, we’d like to reassure you that we do not ask for or encourage fake reviews — all feedback on Trustpilot is posted independently by genuine users about their own experiences.
If you are a customer and are experiencing any issue with your machine or account, we would genuinely like to help and get this resolved for you.
Please feel free to contact our support team directly with your details and reference #241989, so we can assist you as quickly as possible.
Rikki
Rikki, credit to your team, very good service and great to everyone he came across, great asset!
27 de mayo de 2026
Opinión espontánea
Respuesta de Frozen Brothers
Thank you so much for your kind feedback! We’ll be sure to pass this on to Rikki - he’ll be thrilled to hear it.
very nice and helpful engineer
25 de mayo de 2026
Opinión espontánea
Respuesta de Frozen Brothers
Appreciate it! Glad we could help.
amazing thankyou
19 de mayo de 2026
Opinión espontánea
Respuesta de Frozen Brothers
Appreciate it! Glad we could help.
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