We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... Ver más
La empresa ha respondido
Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... Ver más
La empresa ha respondido
Great service discovered the fault sorted in a promt and efficient manner was polite and tidy.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Información de contacto
Francia
- www.frozenbrothers.com
4,7
Excelente
315 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
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Respuesta de Frozen Brothers
Thank you, glad to hear that!
Prima service
9 de enero de 2026
Opinión espontánea
Respuesta de Frozen Brothers
Vielen Dank! Freut uns sehr.
Respuesta de Frozen Brothers
Thank you very much for your kind feedback.
We truly appreciate you taking the time to share your experience and are delighted to hear your positive comments.
We look forward to supporting you again in the future.
Discovered problem and fixed in good…
Discovered problem and fixed in good time and manner
6 de enero de 2026
Opinión espontánea
Respuesta de Frozen Brothers
Thanks for letting us know! We’re pleased the problem was spotted and resolved in good time.
great service
6 de enero de 2026
Opinión espontánea
Respuesta de Frozen Brothers
Thanks so much — glad you were happy with the service!
ROB from Tango visited to service our…
ROB from Tango visited to service our Tango Ice Blast machine and did an excellent job. He carried out a thorough cleaning and fixed the machine properly. Very professional, efficient, and reliable service. Highly satisfied.
6 de enero de 2026
Opinión espontánea
Respuesta de Frozen Brothers
Thank you so much for your lovely feedback. We’re really pleased to hear that Rob did such a great job on your Tango Ice Blast machine. He’ll be delighted to know his professionalism and attention to detail were appreciated.
Thanks again for taking the time to share this.
Respuesta de Frozen Brothers
Glad he made a great impression - thank you for sharing!
2 Visits Needed again
Yet again had to have 2 visits from the engineers as the first came and “fixed” the problem, for it to start again 10 minutes after he left. Thankfully Martin is sent for the 2nd visit as he always does a brilliant job and fixes the issue.
5 de diciembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
Thank you for your feedback. We’re sorry for the inconvenience of needing two visits and appreciate your patience. We’re glad Martin was able to resolve the issue and will review this to prevent it happening again.
Très bon service
En plus d'être une personne très sympathique, André D est très rapide et efficace.
4 de diciembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
Merci beaucoup pour ce retour !
Ravi d’apprendre qu’André D a pu vous aider avec autant d’efficacité — et toujours avec le sourire.
On lui transmet votre message, ça va lui faire plaisir !
Polite and friendly service
Polite and friendly service. Got the job done with minimum fuss, to the staff and customers.
3 de diciembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
Thank you for your kind words! We’re glad our team provided polite, friendly service and got the job done smoothly. We appreciate your feedback!
Worst service ever
27 de noviembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
Thanks for sharing your feedback — we’re really sorry to hear your experience hasn’t been a positive one.
We take pride in the level of service we aim to deliver, and the reviews we receive are a reflection of the genuine experiences of many of our customers. That said, we know we can always improve, and we’d really like the opportunity to make things right for you.
If you’re open to it, please get in touch with our Customer Service team at customerservices@frozenbrothers.com so we can look into this further.
We truly appreciate the chance to help and put things right.
very nice and attentive technician
26 de noviembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
Thank you. We’re so glad you’re happy with our technician!
The technician’s very professional
The technician’s very professional. Everytime, machines work very well after his intervention. And he’s very kind and gentle.
26 de noviembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
Thank you for your wonderful feedback—we’re thrilled to hear our technician’s professionalism and kindness make such a positive impact!
Roy is een uitstekende jongen
Roy is een uitstekende jongen. Hij verdient de maximale score van vijf sterren.
25 de noviembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
Hartelijk dank voor uw vriendelijke woorden! We zijn blij om te horen dat Roy zo’n goede indruk heeft gemaakt. Uw feedback betekent veel voor ons!
Respuesta de Frozen Brothers
Thank you for your feedback! We’re very glad to hear that you’re satisfied with our work.
Rob always gives us 5 star treatment &…
Rob always gives us 5 star treatment & is very pleasant & always does his job to a high standard & checks machine is in full working order & cleans it every time also
19 de noviembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
Thank you for your feedback! Providing high-quality service and ensuring machines are clean and fully operational is part of our standard and a key strength of our company. We’re glad Rob delivered on this commitment.
Snel en goed geholpen
Snel en goed geholpen, ook nog wat tips gekregen.
18 de noviembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
Bedankt voor uw feedback, fijn om te horen dat u snel en goed geholpen bent!
Customer service has improved so much!
I’ve had issues with this company before, but it looks like they’re making real progress. I called for an engineer, and Martin arrived within four hours. He was excellent—he fixed my problem and offered some valuable advice. I’m optimistic that our collaboration will be great moving forward, especially since it seems their customer service has improved significantly!
17 de noviembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
Thank you so much for the kind feedback! We're thrilled to hear that you had a positive experience with Martin and that our service is making a difference. We’re committed to continuing to improve and providing the best support possible. Looking forward to working together more in the future!
Matt was lovey
Matt was lovey. Kept his work area clean, explained how the machine worked and made sure we were happy before he left.
17 de noviembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
Thanks for letting us know! We're glad Matt took the time to explain everything and keep things tidy. We'll be sure to pass along your feedback!
Great job we really appreciate and…
Great job we really appreciate and thank you very much…!!!
15 de noviembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
Thank you for your feedback! We really appreciate you taking the time to share your thoughts.
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