We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... Ver más
La empresa ha respondido
Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... Ver más
La empresa ha respondido
Great service discovered the fault sorted in a promt and efficient manner was polite and tidy.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Información de contacto
Francia
- www.frozenbrothers.com
4,7
Excelente
315 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
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John was very helpful as always when…
John was very helpful as always when called out
8 de octubre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
John’s always happy to help—great to hear he delivered again!
Respuesta de Frozen Brothers
Thanks for the feedback — always great to know our service met expectations.
Respuesta de Frozen Brothers
Thanks for your feedback! Great to hear John was so helpful — we’ll be sure to share your feedback with him.
Very Friendly & Helpful
Review for John A.
Very friendly to all staff members he encountered, gave the time of day to explain why he was visiting here in a friendly way, explain what they had done to both machines afterwards. He even took the time before he left to take myself through something I wasn't sure about, and ordered us new filters that we much need. 5 star service all round. Thank you
2 de octubre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
We’re truly grateful to have you as a customer, and we can’t thank you enough for sharing such a thoughtful review. Feedback like this is incredibly valuable to us and to our service technicians — it really means a lot.
We’ll make sure to pass this on to John — he’ll be delighted to see how much his work is being recognised and valued by his customers.
Respuesta de Frozen Brothers
Great to hear everything has been fixed perfectly — thanks for taking the time to share with us!
VERY HAPPY......
26 de septiembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
We’re so happy to hear that, Leon — if you’re happy, we’re happy!
great!!!good job
26 de septiembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
Glad to hear it — really appreciate your feedback!
Wie immer
Wie immer, sind wir mit dem Service und der Abwicklung von Reparaturanfragen sehr zufrieden.
Empfehlung geht raus.
24 de septiembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
Vielen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass Sie mit unserem Service und der Bearbeitung Ihrer Reparaturanfragen zufrieden sind. Ihre Empfehlung wissen wir sehr zu schätzen!
Very good and polite technician
Very good and polite technician
24 de septiembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
Thanks for taking the time to share about your experience, Alex. It's nice to hear about our technicians who leave a positive impression with their politeness and professionalism.
Great engineer
Great engineer, best one we have had out. Told us some good information about the machine for the future
24 de septiembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
Always great when our engineer not only fixes the issue but also shares useful tips for the future. If you’re happy to share their name, we’d love to celebrate their efforts — recognising our team is something we really value.
Jhon is the guy he helped us a lot
Jhon is the guy he helped us a lot
24 de septiembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
John made a real difference — thanks for sharing!
Martin was very efficient and promt
22 de septiembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
Appreciate the feedback, Nikesh! Great to know Martin handled everything so promptly and efficiently.
i wish your sales team new as much as the engineer who came out
Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far
i have more contact with you asking how my experiences have been, which has been rubbish
19 de septiembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
Thank you for taking the time to share your feedback, Ian. We’re pleased to hear the visit went smoothly.
That being said, we're sorry to hear that you were not satisfied with the service received prior to this visit. We can see that the case has now been resolved, after clarifying the subscription arrangement. We can also see that you received the POS requested, but please, don't hesitate to get back to us if you still require any further assistance!
Very helpful and friendly and polite!
18 de septiembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
Great to know the visit left such a positive impression — helpful, friendly, and polite is exactly what we aim for!
Great service
The Frozen Bros booking in service is very easy. They keep you informed when the engineer will come. The engineer who came was very helpful, knowledgeable and fixed all the problems swiftly.
17 de septiembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
We’re so pleased to hear this, Mr Patel! It’s great to know our updated communication process has made things easier for you — that was a big focus for us this year, and it’s wonderful to see it making a difference. Delighted the engineer could also get everything sorted swiftly for you.
Wow wonderful service from Peter.
Wow wonderful service from Peter.
17 de septiembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
Fantastic to hear Peter made such a great impression — we’ll be sure to share your kind words with him! Thank you, Tara, for taking the time to share this with us.
Great guys
Chris & Martin did our install. Very helpful and friendly. Answered all the questions we had
12 de septiembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
Sounds like Chris and Martin made the install nice and easy while making sure you had all the info you needed. Really glad the team could help!
Kevin is absolutely amazing
Kevin is absolutely amazing. He does the job quickly and knows what he is doing.
11 de septiembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
Great to hear, thanks for sharing! Kevin will be pleased to know his quick work and expertise made such a positive impression.
Ash is great
Ash is great, very helpful, always does a great job. Shame the machine is a lost cause unfortunately
9 de septiembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
Thanks for sharing your feedback, Kelly! Really glad to hear Ash continues to give such great support. Sorry to hear about the machine though — if you’d like to discuss options, our Customer Services team would be happy to help. We've created a case for you, so you can contact them quoting your reference #204564.
Excellent service provided
Excellent service provided. The engineer was punctual, knowledgeable, and efficient, ensuring everything was completed to a high standard. Highly professional throughout.
6 de septiembre de 2025
Opinión espontánea
Respuesta de Frozen Brothers
Thank you, Ash, for taking the time to share such wonderful feedback! We’re delighted to hear the engineer provided a punctual, knowledgeable, and professional service. Always happy to be here whenever you need us.
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