My onboarding with Giant was smooth from start to finish. The process was clear and straightforward, and I always knew what the next step was. Nazmul was particularly helpful throughout. He was respon... Ver más
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Consulta las opiniones de los clientes
All staff have been amazing throughout the onboarding process Lee and nazmul made it so straight forward and totally hassle free Thankyou so much to everyone!
I left Giant some time ago and needed documents for tax. Hayley Paulyn was really helpful and extremely patient with me initially giving her the wrong email address! Documents received promptly.
La empresa ha respondido
A huge thank you to Hayley Paulyn from Giant Group. She was extremely efficient, professional, and quick to respond to everything I needed. What stood out the most was how well she listened and took t... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Since 1992 giant have provided specialist, end to end workforce management software & support services to large and small recruitment agencies, internationally.
Información de contacto
Fourth Floor 90 High Holborn, WC1V 6LJ, London, Reino Unido
- 0330 024 0946
- hello@giantgroup.com
- www.giantpay.co.uk
4,8
Excelente
4 mil opiniones
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Quick response to queries and excellent…
Quick response to queries and excellent customer service from Luke Anderson
26 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your positive feedback. We’re delighted to hear that Luke provided prompt responses and excellent customer service. We appreciate you taking the time to share your experience.
The attention to detail
The attention to detail, understanding nature and courtesy and professionalism of the staff made things a breeze!
27 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your kind feedback. We’re delighted to hear that our team’s attention to detail, understanding nature, courtesy, and professionalism made the process easy for you. We truly appreciate you sharing your experience.
Clear and helpful information …
I received a lot of clear information from on-bording and my query was responded to very quickly despite missing the first call .Thank you Nazmul.
27 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your positive feedback. We’re pleased to hear that Nazmul provided clear and helpful information and responded promptly to your query. We appreciate you taking the time to share your experience.
Onboarding for PwC
Every email regarding the onboarding was easy to understand and had clear instructions. I felt that if I had any queries they would be handled effectively. I also believe the team, particularly Sabahat Razaq, were very helpful and quick to help me with my onboarding journey.
27 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your positive feedback. We’re pleased to hear that you found the onboarding communications clear and easy to follow. It’s wonderful to know that Sabahat and the team provided helpful and prompt support throughout your onboarding journey. We truly appreciate you sharing your experience.
Superb Customer Satisfaction
Sabahat Was very helpful when I was experiencing login problems. Issue resolved promptly when I called.
19 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your positive feedback. We’re pleased to hear that Sabahat was able to resolve your login issue promptly and provide helpful support. We truly appreciate you taking the time to share your experience.
Onboarding process was smooth
Onboarding process was smooth. Nazmul was professional.
Samia
25 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your positive feedback. We’re pleased to hear that you found the onboarding process smooth and that Nazmul provided professional support. We appreciate you taking the time to share your experience
Really smooth onboarding experience!
Great onboarding experience with Giant. Luke responded quickly and gave helpful advice when I ran into a technical issue. Would recommend!
26 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your positive feedback. We’re delighted to hear that Luke made your onboarding experience smooth and provided prompt, helpful support when you encountered a technical issue. We really appreciate your recommendation!
I had an issue with regards to my p45 and final payment.
I had an issue with regards to my final payment and my p45 that I had yet to receive a few weeks after completing my job role. GIANT was quick with there reply with regards to me receiving my p45. I made a phone call and the staff member was very helpful and sorted the issue I had.
31 de julio de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your positive feedback. We’re pleased to hear that our team responded promptly and that the issue with your P45 and final payment was resolved efficiently. We appreciate you taking the time to share your experience and are glad our staff were able to assist.
Quick and effective support
Victoria was incredibly helpful in resolving any issues and very prompt with responses. The process was very smooth and stress-free as a result. Thank you!
25 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you so much for your feedback! We’re delighted to hear that Victoria was able to assist you quickly and effectively, making the process smooth and stress free. We’ll be sure to share your kind words with her.
As a first time contractor Giant have…
As a first time contractor Giant have made everything easy to understand and have been there every step of the way to help me. Couldn't recommend them enough.
26 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you so much for your feedback! We’re delighted to hear that we’ve made your first experience as a contractor straightforward and easy to understand. It’s great to know our team has been there to support you every step of the way. We really appreciate your recommendation and wish you all the best in your contracting journey!
The team was always helpful
The team was always helpful, responsive, and professional. Communication was clear, and I would definitely recommend their service.
25 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you so much for your kind feedback! We’re delighted to hear that you found our team helpful, responsive, and professional. Clear communication is something we really value, so it’s wonderful to know we delivered on that. We truly appreciate your recommendation and support!
Good, simple and straightforward
Good, simple and straight forward.
20 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for taking the time to share your feedback.
We’re delighted to hear that you found the process good, simple and straightforward. Making the experience as clear and easy as possible is important to us, so it’s great to know we achieved that.
It was a really good experience
It was a really good experience. Everything was quick and smoothly dealt with. Nazmul handled my onboarding process very well.
21 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your feedback!
We’re delighted to hear that you had such a positive experience and that everything was handled quickly and smoothly throughout the onboarding process.
We’ll be sure to pass your kind comments on to Nazmul, it’s great to hear that he made the process straightforward and provided you with a great experience.
Thank you again for taking the time to share your feedback. We really appreciate it.
It was easy and straight forward
It was easy and straight forward, as long as you read everything carefully. Thanks to Victoria.
24 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for taking the time to share your feedback.
We’re delighted to hear that you found the process easy and straightforward and we appreciate you highlighting the importance of reading through the information carefully.
We’ll be sure to pass your kind feedback on to Victoria. It’s great to hear that she supported you throughout the process and helped make your experience a positive one.
Helpful staff
The man who I spoke to was really polite, friendly and helpful. Thank you
24 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for taking the time to leave us such lovely feedback.
We’re really pleased to hear that you found the member of our team polite, friendly and helpful. We’ll be sure to pass your kind words on to him and the wider team.
Onboarding was an easy process
Onboarding was an easy process, helped by Nazmul Ahmed who was helpful throughout.
24 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for taking the time to share your feedback.
We’re delighted to hear that you found the onboarding process easy and that Nazmul was helpful and supportive throughout.
We’ll be sure to pass your kind words on to Nazmul. It’s great to know that his support helped make your onboarding experience a smooth and positive one.
Great staff
Great staff, had a really smooth onboarding process with Nazmul Ahmed!
21 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your fantastic feedback!
We’re delighted to hear that you had a really smooth onboarding experience and that Nazmul provided great support throughout the process.
We’ll be sure to pass your kind words on to Nazmul and the wider team. It’s great to know that his support helped make your onboarding experience such a positive one.
It was all very mechanised and not…
It was all very mechanised and not tailored to my circumstances - there was little on the linkage back to PwC in areas such as time recording etc and there were few updates on the process. It is more of an issue for those at PwC and up the chain but I wasn't impressed with the experience.
31 de julio de 2026
Opinión espontánea
Respuesta de Giant Group
Hi James,
We’re sorry to hear about your experience and appreciate you taking the time to bring this to our attention.
We understand your concerns around the process feeling too mechanised and not sufficiently tailored to your circumstances.
We appreciate that these are important aspects of the experience and we’re sorry we didn’t get this right.
Your feedback has been shared with a member of our management team, who will be reaching out to you as soon as possible to discuss your experience in more detail and better understand where we could have done more.
We take your feedback seriously and are reviewing the points you’ve raised internally to help us improve the experience for others going forward.
Outstanding Customer Service from Hamza Ahmed – 11/10! ⭐⭐⭐⭐⭐r Service
Excellent Customer Service – 11/10! ⭐⭐⭐⭐⭐
I would like to give a huge thank you to Hamza Ahmed at Giant Group for the exceptional customer service and support he provided.
Hamza assisted me with resetting and setting up my Giant portal and went above and beyond to help me resolve missing documentation from my previous Giant user sign-in. He patiently guided me through every step, including helping me with issues surrounding my verification ID.
What really stood out was that Hamza stayed on the phone with me and made sure everything was fully set up and working before finishing the call. His patience, professionalism and willingness to help made what could have been a very stressful process incredibly straightforward.
It’s rare to receive such genuinely excellent customer service, and I truly appreciate the time and effort Hamza put into helping me.
11/10 for customer service! 👏
Thank you, Hamza, for your outstanding support! 🌟
21 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you so much for your amazing feedback! We're delighted to hear Hamza went above and beyond to make the process as easy as possible. We'll be sure to share your kind words with him.
Lengthy process
Lengthy process. Steps not clear. Staff were helpful
21 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your feedback. We’re glad our staff were helpful and we’re sorry the process felt lengthy and unclear. We’ll take your comments on board.
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