My onboarding with Giant was smooth from start to finish. The process was clear and straightforward, and I always knew what the next step was. Nazmul was particularly helpful throughout. He was respon... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
All staff have been amazing throughout the onboarding process Lee and nazmul made it so straight forward and totally hassle free Thankyou so much to everyone!
I left Giant some time ago and needed documents for tax. Hayley Paulyn was really helpful and extremely patient with me initially giving her the wrong email address! Documents received promptly.
La empresa ha respondido
A huge thank you to Hayley Paulyn from Giant Group. She was extremely efficient, professional, and quick to respond to everything I needed. What stood out the most was how well she listened and took t... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Since 1992 giant have provided specialist, end to end workforce management software & support services to large and small recruitment agencies, internationally.
Información de contacto
Fourth Floor 90 High Holborn, WC1V 6LJ, London, Reino Unido
- 0330 024 0946
- hello@giantgroup.com
- www.giantpay.co.uk
4,8
Excelente
4 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 96% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Lengthy process
Lengthy process. Steps not clear. Staff were helpful
21 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your feedback. We’re glad our staff were helpful and we’re sorry the process felt lengthy and unclear. We’ll take your comments on board.
Very helpful and reliable company and…
Very helpful and reliable company and staff specially Andrei. They process all requirements quickly
20 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for feedback! Andrei will be pleased to hear this
Victoria assisted me so brilliantly and…
Victoria assisted me so brilliantly and was willing to go above and beyond to help me complete my onboarding process. Which is now completed thanks to her.
Kind Regards,
Hassan Hussain
20 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you so much for your feedback! We’re delighted to hear that Victoria went above and beyond to support you and help you successfully complete your onboarding. We really appreciate you taking the time to leave a review!
Original login didn't work despite…
Original login didn't work despite resetting password numerous times. Victoria Fortune gave excellent customer service to get the onboarding process moving.
19 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your feedback. We’re sorry to hear you experienced difficulties with your initial login and had to reset your password several times. We’re pleased that Victoria was able to provide excellent customer service and help get your onboarding process moving. We appreciate your patience and hope your experience continues to improve.
Great help from an agent
The contact for helping answer any questions is a great feature. If the bot doesn't answer your question you can speak to an agent. Eleanor Downey answered all my questions very quickly and gave me everything I needed. Thank you for your help.
19 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you so much for your review! We’re delighted to hear that you found our support feature helpful and that Eleanor was able to answer your questions quickly and provide everything you needed. We’ll be sure to pass on your kind words to Eleanor. Thank you for choosing us and for taking the time to share your experience!
Smooth and Timely Onboarding
My onboarding experience with Giant has been smooth and timely, I've felt well informed throughout each stage. Victoria has been amazing and helpful. I hope this level of service continues.
18 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for sharing your experience! We’re delighted to hear that your onboarding with Giant has been smooth, timely, and informative. We’ll be sure to pass your kind words on to Victoria. We really look forward to continuing to provide the same high level of service throughout your journey with us.
Late payments
Late payments, incorrect expenses paid,
Expensive to use. Was forced to use this service by my agent. II was previously with Umbrella & DASA who gave a much better service.
18 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Hi Mark,
We’re sorry to hear about your experience with regards to your payroll. Unfortunately, we have not been able to match your details to our records based on the information available.
If you are able to provide further information, we can investigate this for you. Alternatively, please contact our team directly on 0330 024 0946 and mention your call is in relation to this review and someone within the team will be happy to discuss and resolve this with you.
Victoria was great and very helpful…
Victoria was great and very helpful regardign the enw role.
18 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your lovely feedback! We’ll be sure to pass your kind words on to her. Wishing you every success in your new role, and thank you for choosing Giant!
Helpful personnel
Victoria Fortune was very helpful and patient throughout the process
14 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your kind feedback! We’ll be sure to pass your lovely comments on to her. We really appreciate you taking the time to share your experience and wish you all the best for the future!
Hayley Paulyn is an outstanding member of the Giant Team
Hayley Paulyn is an outstanding member of the Giant team. Many issues arose for me when dealing with Giant, Hayley was quick to deal and resolve them. When the issue required further investigation she kept me informed at all times. Hayley’s approach is 5 star.
Giant itself needs to make some of its processes far more transparent and easy to deal with.
17 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for taking the time to share your detailed feedback. We’re delighted to hear that Hayley provided such excellent support, kept you informed and worked quickly to resolve the issues you experienced.
We’re sorry to hear that some of our processes felt unclear or difficult to navigate. Your feedback is really valuable, and we’ll make sure it’s shared with the relevant teams as we continue working to make our processes more transparent and straightforward.
We truly appreciate your kind words about Hayley and will be sure to pass them on to her.
Sabahat Razaq was extremely clear and helpful throughout the onboarding process, making everything easy to understand.
Sabahat Razaq was really clear and helpful during the process
16 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you so much for your kind feedback! We’re delighted to hear that Sabahat was clear, helpful, and made the onboarding process easy to understand. We’ll be sure to share your lovely comments with them.
Friendly
Swift, clean and clear, great service, person on call was friendly and understanding, and made the process easy.
14 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your wonderful feedback! We’re so pleased to hear that you found the process swift, clear and easy and that our team member was friendly and understanding. We really appreciate you taking the time to share your experience!
Helpful in sorting out my name on the…
Helpful in sorting out my name on the contract via the online chat.
30 de julio de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your review! We’re glad our team could help get your name sorted on the contract through our online chat. We’re always happy to make the process as straightforward as possible.
Nazmul has been very helpful during my…
Nazmul has been very helpful during my onboarding with Giant. He responded quickly to my questions and provided clear information regarding the timesheet and payment process, along with the relevant guidance. Really appreciated his help.”
13 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your fantastic feedback! We’re delighted to hear that Nazmul was so helpful throughout your onboarding with Giant. It’s great to know he was able to respond quickly and provide clear guidance on the timesheet and payment process. We really appreciate you taking the time to share your experience!
Worked with Sabahat Razaq
Worked with Sabahat Razaq, they were very responsive and helpful with getting me onboarded quickly.
13 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your kind feedback! We’re delighted to hear that Sabahat was responsive and helpful throughout your onboarding, and that they helped make the process quick and smooth. We really appreciate you taking the time to share your experience!
Efficient process and timely replies to…
Efficient process and timely replies to emails when queries made. Sabahat Razaq was excellent to deal with.
13 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your feedback! We’re pleased to hear that you found the process efficient and our responses timely. It’s especially great to know that Sabahat provided such an excellent experience. We really appreciate you taking the time to share your feedback!
The process was made effortlessly…
The process was made effortlessly thanks to giant, I had the pleasure to work with Sabahat who has been very professional to deal with.
I look forward to the future with Giant Group.
12 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your feedback! We’re delighted to hear that Giant made the process feel effortless and that Sabahat provided such a professional and positive experience. We’re thrilled to have you with us and look forward to supporting you throughout your journey with Giant Group!
Great customer service
13 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your kind feedback! We’re delighted to hear you had a great experience with our customer service. We really appreciate you taking the time to share your review!
Seamless onboarding for my new job…
Seamless onboarding for my new job thanks Luke.
7 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your lovely feedback! We’re delighted to hear that Luke helped make your onboarding experience seamless. We wish you all the best in your new role and look forward to supporting you along the way!
Professional and prompt service
I have completed onboarding with the help of Victoria Fortune. It has been the most thorough and professionally managed onboarding experience I have had in a 35 year career.
12 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for such wonderful feedback! We’re thrilled to hear that Victoria made your onboarding experience thorough, professional, and well managed. Receiving such high praise after 35 years of experience is incredibly meaningful to us. We really appreciate you taking the time to share your experience, and we wish you every success in your new role!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.