Gigaclear Opiniones 38.658

TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Spoke to Kush re price increase upon end of contract. He was able to offer discounted price upon referral to his superior, which meant my monthly instalments only increased by £6. Was expecting a hard... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After dissatisfaction with BT due to our location we were left with 1 alternative which was Gigaclear. The process could not have been easier from the installing the cable to the actual installation... Ver más

Valorada con 5 estrellas sobre 5

Spoke to Manasseh as our initial contract period with Gigaclear was coming to an end. He was very understanding of our needs and that as pensioners we needed to keep our cost of living rises to a min... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Called customer services. Answered within a few mins. Issue sending me an email - guy said he’d call back. I’ve heard that one before….. but as promised called me before his end of day and dealt w... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de Internet
  2. Proveedor de servicios de Internet
  3. Servicio de telefonía e Internet
  4. Proveedor de servicios de telecomunicaciones

Acerca de Gigaclear

Escrito por la empresa

As an award-winning provider of ultrafast broadband to homes and businesses for over 10 years , Gigaclear is on a mission is to unlock the potential of poorly-connected communities across the UK.

Packages to suit every home
Choose from our range of Superfast, Ultrafast and Hyperfast full fibre broadband packages with added Smart Wi-Fi. Make the most of your connection with a Gigaclear powered by Linksys router, providing the flexibility to add additional nodes to increase your coverage and performance throughout your home. Visit our website to see the latest available packages.

Gigaclear

Escrito por la empresa

Customer Support
If you require technical support, you can find the answers to the most common questions our team receive on the Support section of our website: www.gigaclear.com/support

Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

39 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

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Valorada con 5 estrellas sobre 5

Contract Renewal

My contract renewal was due. Marcos clearly explained the options and discussed the new contract terms. He was very polite and informative. Can't fault the service provided by Gigaclear. Adrian Baker.

21 de abril de 2026
Opinión espontánea
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Respuesta de Gigaclear

Thank you, Adrian, for your review! Our team is dedicated to your broadband needs. 🌟🚀

Valorada con 5 estrellas sobre 5

Contract renewal

I called as our contract was up for renewal. Liam was excellent, he was knowledgeable, helpful, able to answer all my questions and provide a competitive quote for a further 18 month contact. He also put me in touch with the operations team to sort out a worrying cabling issue. Many thanks Liam.

21 de abril de 2026
Opinión espontánea
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Respuesta de Gigaclear

Thank you, John, for the galactic 5-star review! We're thrilled about your great experience. ⭐

Valorada con 5 estrellas sobre 5

Joe and Conor did a fantastic job

Joe and Conor did a fantastic job! Quick, tidy, all good. Thank you.

21 de abril de 2026
Opinión espontánea
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Respuesta de Gigaclear

Your 5-star review is greatly appreciated! Thank you for taking the time to share your experience with us. ⭐💎

Valorada con 5 estrellas sobre 5

Tom helped me with renewal

Tom (I think?) helped me with renewal. Very polite and no time wasting, price was competitive so got everything done and dusted in 10 mins.

21 de abril de 2026
Opinión espontánea
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Respuesta de Gigaclear

Thank you for your feedback, Mark! We’re thrilled to hear your renewal process was smooth. 🌟

Valorada con 5 estrellas sobre 5

Excellent technical support

Sam in technical support was on the phone to me for nearly an hour. He not only sorted out all my technical issues but also helped me with some extra stuff which he absolutely didn't have to do. Really appreciated his time, thank you.

21 de abril de 2026
Opinión espontánea
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Respuesta de Gigaclear

Thanks for your intergalactic thumbs-up! We’re committed your broadband experience is as smooth as a solar sail. 🌠✨

Valorada con 5 estrellas sobre 5

When I phoned to renew my contract

When I phoned to renew my contract, I spoke to a staff member called Marcos. He made the process seem very easy and was very helpful. My options were explained clearly and I came away with a new 18 month contract, content and happy with the monthly payments. The process was efficient and straight forward.

20 de abril de 2026
Opinión espontánea
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Respuesta de Gigaclear

Thank you for staying on this broadband journey with us! Your loyalty means the universe to us. 🌠🚀

Valorada con 5 estrellas sobre 5

John was super helpful and easy to deal…

John was super helpful and easy to deal with on renewal. Broadband service is also fast and reliable.

21 de abril de 2026
Opinión espontánea
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Respuesta de Gigaclear

We’re over the moon to have you with us! Thanks for being a long-time explorer in our broadband universe. 🌙🚀

Valorada con 5 estrellas sobre 5

Gigaclear - Everyone should Use Them

I can't fault Gigaclear. Excellent service. The one incident when it did go down due to road works, their great advisor, Bailey, gave me great tech support over the phone and via email until I was back up and running again.
A fantastic service.

21 de abril de 2026
Opinión espontánea
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Respuesta de Gigaclear

We’re starstruck by your continued support! Thanks for being a loyal part of our broadband galaxy. 🌟🪐

Valorada con 5 estrellas sobre 5

Super polite and helpful

Super polite and helpful. Got the answers I needed and sent info straightaway

21 de abril de 2026
Opinión espontánea
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Respuesta de Gigaclear

Thanks for orbiting with us! Your loyalty keeps our mission strong and steady. 🚀🌍

Valorada con 5 estrellas sobre 5

Thomas was very helpful and guided me…

Thomas was very helpful and guided me through the new contract. The gigaclear service has been very good and I would recommend them.

21 de abril de 2026
Opinión espontánea
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Respuesta de Gigaclear

Thanks for orbiting with us! Your loyalty keeps our mission strong and steady. 🚀🌍

Valorada con 5 estrellas sobre 5

Great customer service

Apart from our service never failing
I call when our contract is coming to an end and Gigaclear are always happy to give a loyalty discount
Josh was very helpful and my new contract was applied with discount
Well done Josh and Gigaclear

21 de abril de 2026
Opinión espontánea
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Respuesta de Gigaclear

Thank you for being a constant in our constellation! Your loyalty lights up our sky. ✨🌌

Valorada con 5 estrellas sobre 5

Fast efficient service

Fast efficient service
From Thomas H the engineer

21 de abril de 2026
Opinión espontánea
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Respuesta de Gigaclear

Your loyalty fuels our engines! Thanks for being a shining star in our broadband journey. 🌟🚀

Valorada con 5 estrellas sobre 5

Very helpful operator quickly sorted…

Very helpful operator quickly sorted out a new contract.

21 de abril de 2026
Opinión espontánea
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Respuesta de Gigaclear

Thanks for sticking with us through the broadband cosmos! We’re thrilled to keep delivering stellar service. 🚀🌠

Valorada con 2 estrellas sobre 5

ALTHOUGH Speeds are good but thats…

ALTHOUGH Speeds are good but thats where it stops after sales is poor they are closed at weekends so any issues cant be resolved. Pricing although initially looks fair it soon changes after the intial peroid and not by small amount i started at £16 per month and now paying £56 for slower package only use gigaclear as alast resort

21 de abril de 2026
Opinión espontánea
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Respuesta de Gigaclear

Good Morning , Thank you for your feedback. Please see our opening hours as well as details for ourcustomer loyalty team who handle retentions/renweals who can discuss your account. https://gigaclear.com/contact-us

Kind regards,
The Gigaclear Team

Valorada con 5 estrellas sobre 5

Joseph Cornish John Lewis Tim Mitchell

The guys that came out where
Joseph Cornish
John Lewis
Tim Mitchell
There worked through the problem very well finding the brake and sorting the issues to get the line live again cannot thank them enough very good work

20 de abril de 2026
Opinión espontánea
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Respuesta de Gigaclear

Thank you for being a loyal star in our broadband galaxy! We’re honoured to keep you connected. 🌌🌟

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service. Shoutout to Kayleigh for making recontracting process quick and easy. Thank you Kayleigh

17 de abril de 2026
Opinión espontánea
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Respuesta de Gigaclear

Your loyalty is our guiding star! Thank you for trusting us with your broadband experience. 🌟✨

Valorada con 5 estrellas sobre 5

Terrific service

I first joined Gigaclear as there were not many options where I lived. However, service has been reliable and fast, communication has been excellent (I have only ever needed to speak with an engineer once in 4 years) and when I needed to speak about my new contract, Gigaclear were brilliant and being competitive with other providers. I am very happy.

Gigaclear, I also was to praise the call handler I spoke with recently but I do not know their name. They were brilliant. Very polite and accommodating.

15 de abril de 2026
Opinión espontánea
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Respuesta de Gigaclear

Thank you for being a constant in our constellation! Your loyalty lights up our sky. ✨🌌

Valorada con 5 estrellas sobre 5

Very helpful

Having been with Gigaclear for 18 months I called today to speak about my renewal options, Baily was very helpful and helped me get a great deal, thank you.

20 de abril de 2026
Opinión espontánea
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Respuesta de Gigaclear

Your loyalty is our guiding star! Thank you for trusting us with your broadband experience. 🌟✨

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