GO Outdoors - Reading (Express) Opiniones 

187
TrustScore: 5 sobre 5

4,9

Chain Street 3, RG1 2HX Reading, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Came in for two-man tent and some sleeping bags, Anya made us aware of the offer you had on and was so helpful- gathering the things we needed and running downstairs for other things. She was absolute... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Visited the store on the 31/07/2026. I was attended by Sammi. She was incredibly kind, attentive, and so easy to chat to. She listened to exactly what I needed and gave honest sales advice without any... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Luciona saw us looking at the rucksacs and offered help. Having ascertained why my son needed the sac and the specific requirements she talked us through several bags attributes, pros and cons. He i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We brought 4 tshirts off the peg in the correct size with no hassle for my husband who needs special sizing. This in itself constitutes a positive shopping experience! Ciaran and Samri we really... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Reading (Express)

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Chain Street 3, RG1 2HX, Reading, England, Reino Unido

4,9

Excelente

TrustScore: 5 sobre 5

187 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(187)

34.694 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Really helpful & knowledgeable staff

Really helpful & knowledgeable staff. Thank you especially to Sammi on our most recent visit. A really good range of clothes & equipment, well set out…

6 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great staff

Luciona was so helpful when my 4 year old was having a tantrum and not wanting to try on the raincoat. She distracted him and showed us the mirror which did the trick. Thank -you!

6 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent customer service

Ciaran was extremely helpful when I called to enquire about availability of a Rab jacket. He took my number and called me back after checking in the stock room. He put the jacket behind the counter for me to collect the next day. He went the extra mile for me. Excellent service.
Mrs Jackson

5 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great service from Raizan

Great service from Raizan. He fixed a rucksack buckle from the buckle kit rather than let us stumble about trying to DIY.

31 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful and friendly

Good selection for a relatively small store. Anya and Sam we’re very helpful and friendly in helping us purchase trousers and coats for an upcoming trip.

27 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Luciona was super helpful but not pushy

Luciona saw us looking at the rucksacs and offered help. Having ascertained why my son needed the sac and the specific requirements she talked us through several bags attributes, pros and cons. He is a tall thin teenager and she spent time adjusting the bag to his dimensions and also help pack the bag with his martial arts gear so he could feel the weight distribution. Nothing was too much trouble and we did not feel hurried. With her knowledge of the different bags he chose the OEX 70l over the more expensive models.

23 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Anya was very helpful and informative!

Anya was very helpful and informative!! Thank you for your customer service.

22 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Anya was very patient and knowledgeable…

Anya was very patient and knowledgeable in helping to choose the correct walking boots.

22 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service by Ciaran

Ciaran in the Reading Express branch was very helpful with my query and resolved the issue promptly, excellent customer service

16 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Really helpful and friendly staff

I went in looking for some better hiking boots, Rich was so kind and helpful with helping me find the ones that suited and fit me best for the hikes I plan on doing!

14 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Nice store

Sammi was very helpful, and very cheery. Easy and happy visit, thank you.

16 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Outstanding service

Outstanding service. The staff were incredibly knowledgeable and helped us navigate the DofE kit list with ease. Their expertise ensured we chose the right gear for the challenge ahead. Highly recommended for any expedition prep.

9 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

We came in to get a backpack- got…

We came in to get a backpack- got fantastic advice and service from Rich- who took care to ensure backpack fitted correctly - thank you

10 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Everyone in this store are legends

Everyone in this store are legends

10 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful Staff

Clear layout, tidy store and friendly and helpful staff.

29 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent store experience

I'm an existing Go Outdoors customer, but went to the Reading Express store for the first time, to buy some hiking boots and walking trousers. Jack F approached to offer help, and assisted me to choose the appropriate boots and socks, and told me where everything else was in the store. Checkout was flawless, he updated my Go Outdoors member card, gave me a choice of carry bags etc. Great experience, I didn't feel pressured at any time to make my purchase choices, and I'll be happy to go back.

14 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Good service

I went to Go outdoors today and find my perfect summer raincoat in very good price. The counter young man Jack F have been patience with me and surprised teach me how to fold my light weight raincoat into a small parcel. Great experience!

15 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I went to Go Outdoors so I can find…

I went to Go Outdoors so I can find lightweight comfortable shoes for walking.
Ciaran and George helped me to get the pair that was a perfect fit for me by trying a bunch a pairs.
I also got a membership for only £5 which gave me a discount for the pair I bought. I will definitely purchase more pairs of shoes from Go Outdoors because of the quality of service I received and quality of shoes.

10 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful staff

Very helpful staff, firstly on the phone the day before lettting me know what rucksacks they had in stock and then Veronica on the day was great to help us find the best rucksack for a D of E expedition.

28 de febrero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

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