GO Outdoors - Reading (Express) Opiniones 

188
TrustScore: 5 sobre 5

4,8

Chain Street 3, RG1 2HX Reading, England, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Purchasing was no problem but I didn’t get a VAT receipt and 3 times now completed forms online asking for one as I need it by tomorrow and still nothing, I then phone up for a message to say for VA... Ver más

Valorada con 5 estrellas sobre 5

Came in for two-man tent and some sleeping bags, Anya made us aware of the offer you had on and was so helpful- gathering the things we needed and running downstairs for other things. She was absolute... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Visited the store on the 31/07/2026. I was attended by Sammi. She was incredibly kind, attentive, and so easy to chat to. She listened to exactly what I needed and gave honest sales advice without any... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Luciona saw us looking at the rucksacs and offered help. Having ascertained why my son needed the sac and the specific requirements she talked us through several bags attributes, pros and cons. He i... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Reading (Express)

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Chain Street 3, RG1 2HX, Reading, England, Reino Unido

4,8

Excelente

TrustScore: 5 sobre 5

188 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,8

Todas las opiniones

(188)

35.035 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Very helpful staff

Very helpful staff, firstly on the phone the day before lettting me know what rucksacks they had in stock and then Veronica on the day was great to help us find the best rucksack for a D of E expedition.

28 de febrero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Good choice in store

Good choice in store. Very helpful staff

13 de febrero de 2026
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very friendly and helpful assistant in…

Very friendly and helpful assistant in the Reading express store. I believe her name is Sammi! Told me everything I needed and helped me find the product I was looking for.👍👍👍👍👍

13 de febrero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Had what I wanted

Had what I wanted. Very helpful assistant, Anya, was great at sorting what I wanted out and sorting any offers I could get.

6 de febrero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I needed walking shoes.

I need walking shoes for a charity event. Veronica was extremely helpful and knowledgeable.
A great experience. Thank you.

6 de febrero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

My wife wanted some waterproof walking…

My wife wanted some waterproof walking shoes suitable for roads. We are doing a charity half marathon in London in May. Veronica helped us with a lot of information and suggestions, including insoles and socks. She was able to provide good advice because she has tested so many of the products that they sell.

6 de febrero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent customer service from Anya

Anya provided truly excellent customer service! Informed, helpful and patient, always with a smile as we tried on multiple pairs of hiking boots and checked out other equipment and clothing. Excellent choice of both boots and other hiking equipment in store and we ended up buying what we needed despite intending to try other stores for thoroughness. There was no need.

6 de febrero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 4 estrellas sobre 5

Changing Robe

Had the item I was after, although I probably should have brought it online as I could have used Bluelight discount for the item online and told not allowed in store. I know it’s not a huge disappointed as you get a decent amount off with the Go Outdoors Card but I didn’t understand why I could use Blue Light Discount online but not instore. I only brought instore as I required the item that coming week and did not know the delivery times.

26 de enero de 2026
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful

Helped by Ciaran today. Very helpful, got exactly what we wanted and at a reasonable cost.

31 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Anya was great and patient helping me…

Anya was great and patient helping me find walking shoes which fitted well.

31 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great service - Thank You

I was served by Ciaran on Saturday 29th November. I wanted some advice on walking boots. He was amazingly helpful. He helped me narrow down my choices, got multiple sizes for me to try and had great product knowledge. I purchased a pair of boots that were perfect. I don’t often write reviews, but you so rarely receive exceptional customer service these days it’s worth the effort. Thank you again Ciaran.

29 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

5 star service from Ciaran

Ciaran going above and beyond in helping me to purchase gloves for my husband. At my request he tried on the gloves so I could get a better idea as to whether they would fit. He pointed out the price saving if I became a member and then said I was eligible for a further discount being a member of an outdoor organisation. It was his outstanding customer service that ensured I made the purchase and signed up to be a member. I will be back

2 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Ciaran (top gunner today) and the staff…

Ciaran (top gunner today) and the staff made my visit easy today. Helpful on sizing, pricing etc and generally just relaxed and good at his and their jobs.

Spent a few pounds, saved a few pounds, what's not to like. Item quality great! Purchased bags, boots and dry robes. Friendly shop 10/10 for service.

2 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Best experience

Good experience, thanks to Faijan

3 de septiembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Ciaran the assistant who served me was…

Ciaran the assistant who served me was very helpful and knowledgeable. I had already bought new ladies walking shoes but they were so uncomfortable that I had to buy another pair. An expensive mistake but I’m happy with the second pair thanks to expert guidance.

20 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing customer service

I went to buy a women parka today and Luciana and Veronica were incredibly helpful and knowledgeable. They gave me advice about different brands, product features, and made the shopping easy without being pushy. It's difficult to find this level of customer service nowadays!
Really pleased. 100% recommended!!

21 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Best Experience

Went to get a daypack for hike/trek on a Saturday afternoon at Reading store. The store was quite busy and as I was scanning through the backpacks, the staff assisting a lady approached me if he could help me to find the product I was looking for, after he finished helping her. I got my product and he swiftly processed the transaction within secs. Found him (Mr Ciaran) very friendly and made the process effortless. Many thanks to him and Go outdoors.

15 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Anya and purchase of a pair of North Ridge boots.

Anya was very friendly and helpful. She went to great trouble to ensure we were completely pleased with our purchase.

12 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Veronica was most helpful and spent…

Veronica was most helpful and spent some time sorting out the shoe and sock styles and sizes for us.

29 de octubre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful staff who served me.Ciaran and…

Helpful staff who served me.Ciaran and Faizam . Thank you.

11 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Reading (Express)

Respuesta de GO Outdoors - Reading (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

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