Purchasing was no problem but I didn’t get a VAT receipt and 3 times now completed forms online asking for one as I need it by tomorrow and still nothing, I then phone up for a message to say for VA... Ver más
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Chain Street 3, RG1 2HX Reading, England, GB
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Purchasing was no problem but I didn’t get a VAT receipt and 3 times now completed forms online asking for one as I need it by tomorrow and still nothing, I then phone up for a message to say for VA... Ver más
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Came in for two-man tent and some sleeping bags, Anya made us aware of the offer you had on and was so helpful- gathering the things we needed and running downstairs for other things. She was absolute... Ver más
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Visited the store on the 31/07/2026. I was attended by Sammi. She was incredibly kind, attentive, and so easy to chat to. She listened to exactly what I needed and gave honest sales advice without any... Ver más
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Luciona saw us looking at the rucksacs and offered help. Having ascertained why my son needed the sac and the specific requirements she talked us through several bags attributes, pros and cons. He i... Ver más
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Chain Street 3, RG1 2HX, Reading, England, Reino Unido
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A big thanks to Sam at your Reading Branch for helping me out with a rucksack.
Very knowledgeable with good advice that helped me with my choice.
Very pleased with the price too! Thank you!
Sam was awesome and helped us get whatever we needed (and didn't even know). Nice shop and friendly staff.
Had a very good shopping experience in Reading today as after some shoes and winter top. Very good service by Veronica in the shoe department.
Great customer service and very polite, thanks to a member of staff, Sammi. Also was advised by her to get a membership and would make a saving. Great full and much appreciated. Thank you.
I went into the Reading store looking for a cheap rucksack. I paid £5 for the years membership, and was able to buy a very nice Nepal 65 backpack for just £20 ! It's light, appears to be well-made, and should be perfect for my day-walks along the Thames footpath and trips to London. I was served by Veronica who was very friendly, helpful and knowledgeable.
Thank you to Sophie and Sam for all their help in choosing a new waterproof jacket for my partner. Sam’s product knowledge and advice were excellent. Highly recommend the Reading team!
Every single time I'm in the store I'm very happy with customer service. The are very frendly and very professional.
Always give the right advice.
Love this place.
From me ☆☆☆☆☆
JoJo
Verónica was very helpful, advising us on best footwear options. Knowledgeable and lovely! X
A great place to look for outdoor clothing and equipment. Just entered to get some idea of the prices of winter pants. Sam was very helpful giving me ideas and recommendations. So next day i went in after deciding to buy from this store. And as i went alone to buy and Sophie was very helpful and got me the best deal. Great Customer Service. A big thank you to Sam ( i later got to know he was the manager) and Sophie.
Excellent customer service and very helpful staff. Veronica was extremely helpful in setting up my account and answering my questions
I went in to buy a pair of walking shoes and was pleasantly surprised with the help I received from Veronica the section supervisor, she helped me wade through the various important elements of a good walking boot, such as a good waterproofed upper section using Gor-Tex and a well made Sole with a high grip properties.. Great help and advice with a smile. Thanks Veronica
Staff are and have always been very helpful. Very happy with the service. Choice of products is good but needs to be more reflective of the area it is in. Climbing stuff is desperately needed. The store desperately needs a re fit or some tlc. It hasn’t changed in 20 years.
Customer service was great, friendly staff and an all round great experience.
Sam’s a right geeza, would buy the world from him.
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