It was all about the fantastic Georgina. My problem & queries were complex. This necessitated much interaction with Georgina. Who was superb. Patient kind well informed professional & took the troubl... Ver más
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Consulta las opiniones de los clientes
The Gourmet card attached to my Lloyds account expired and I wanted to renew it directly through the app as it saves me a lot of money. Unfortunately this was not possible. I then contacted their cust... Ver más
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This company has excellent customer services. Recently I had a small problem with trying to register both mine & my husband’s account and it was sorted almost immediately by a lady called Sarah, a cus... Ver más
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When my app stopped working, I reached out to customer support and was assisted by Georgina. From the start, her communication was excellent. She kept me informed every step of the way, provided timel... Ver más
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Información sobre la empresa
Sobre Gourmet Society
Escrito por la empresa
Introducing Gourmet Society.
Gourmet Society offers members some of life’s delicacies for less. With endless savings made for time spent at home as well as out and about, members can enjoy the Gourmet Society experience 7 days a week.
Our Savings
Gourmet Society offers members some of life’s delicacies for less. With endless savings made for time spent at home as well as out and about, members can enjoy the Gourmet Society experience 7 days a week.
Our Savings
Download our app.
Start using your membership straight away by downloading the free Gourmet Society app to discover restaurants, access movie e-codes and more.
Trial for free.Become a Gourmet Society member today with a free 30 day trial.
Información de contacto
4,7
Excelente
8 mil opiniones
Invita a los clientes a opinar
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Great Customer Service - Thanks Georgina
The Gourmet card attached to my Lloyds account expired and I wanted to renew it directly through the app as it saves me a lot of money. Unfortunately this was not possible. I then contacted their customer service by email and Georgina guided me through the process following up to make sure everything was ok. Thanks Georgina. Your a star.
4 de agosto de 2026
Respuesta de Gourmet Society
We're delighted to hear that Georgina was able to assist you with renewing your Gourmet Society membership and guide you through the process from start to finish. Providing helpful, attentive support is something we take great pride in, so it's wonderful to know that Georgina's follow-up and dedication made such a positive difference.
We'll be sure to pass on your kind words to Georgina. She'll be thrilled to hear that her support helped you continue enjoying the savings and benefits of your membership.
Fast,efficient and clear instructions
I am a Club Lloyds member and recieve Gourmet Society as part of my benefits.
My previous membership expired and I was unable to use my card as I have received no new membership number from Lloyd's.
I contacted Gourmet Society and received a reply within minutes.
The instructions were clear and the service really friendly and helpful.
4 de agosto de 2026
Respuesta de Gourmet Society
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that our team was able to help you quickly when you experienced issues with your membership renewal. Providing fast, friendly support with clear and easy-to-follow guidance is exactly what we strive for, so it's wonderful to know that was your experience.
GEORGINA…
It was all about the fantastic Georgina. My problem & queries were complex. This necessitated much interaction with Georgina. Who was superb. Patient kind well informed professional & took the trouble to explain everything I needed to know & do at every stage. And it was all a complete success & I am overjoyed with the outcome. Without Georgina to help me & always be there I would have given up lost my membership.
Hers has been the very finest Customer Service I have experienced for a very long time
4 de agosto de 2026
Respuesta de Gourmet Society
Thank you so much for your wonderful review.
We're absolutely delighted to hear about the excellent support you received from Georgina. It sounds like your situation was particularly complex, and we're so pleased that she was able to guide you through every step with patience, kindness, professionalism and clear communication.
Knowing that Georgina's dedication helped you achieve a successful outcome and retain your membership is fantastic to hear. We truly pride ourselves on delivering outstanding customer service, and your comments are a wonderful reflection of that. We'll be sure to share your feedback with Georgina, who will be thrilled to know the positive impact she had on your experience.
My automatic renewal just would not be…
My automatic renewal just would not be accepted. I emailed customer services . Fortunately for me Sarah managed to sort out the problem. Many thanks. Great service
3 de agosto de 2026
Respuesta de Gourmet Society
Thank you for taking the time to leave us a review!
We're sorry to hear that you experienced an issue with your automatic renewal, but we're delighted that Sarah was able to get everything sorted for you. We'll be sure to pass on your kind words, as she'll be thrilled to know her support made a difference.
I had a problem logging in as the app…
I had a problem logging in as the app was not the updated one so I emailed and was sorted in the end.Very good !
27 de julio de 2026
Respuesta de Gourmet Society
We're sorry to hear you experienced difficulties logging in due to using an older version of the app, but we're delighted that our team was able to help get everything sorted for you in the end.
It's great to know you found the support helpful, and we appreciate you taking the time to share your experience.
A Problem Solved Efficiently
I have had an ongoing problem which Georgina in Customer Services has resolved satisfactorily. Throughout the process she has maintained excellent communication and any explanations were clear and easy to follow. My emails were always answered very quickly, courteously and efficiently.
3 de agosto de 2026
Respuesta de Gourmet Society
Thank you for taking the time to share your experience.
We're delighted to hear that Georgina was able to resolve your ongoing issue to your satisfaction. Providing clear communication and keeping our members informed every step of the way is extremely important to us, so it's wonderful to know that Georgina's explanations were easy to follow and that her responses were consistently prompt, courteous, and efficient.
We'll be sure to pass your kind feedback on to Georgina, who will be thrilled to hear your comments.
False Advertisement
Bought some cinema tickets, said max 30 mins of wait for e-vouchers, it has been 5h and no tickets yet… wanted to use it today but false advertisement is the statement i should take from it… never again… not even a contact number to reach their costumer services, had to buy other tickets and i want my money back
2 de agosto de 2026
Opinión espontánea
Respuesta de Gourmet Society
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it must have been to wait significantly longer than expected for your cinema vouchers, especially when you were planning to use them the same day.
We have located the correspondence and a colleague will be in touch as soon as possible to discuss.
Mary for value.
I emailed and Sarah replied and she could not have been more helpful.
31 de julio de 2026
Respuesta de Gourmet Society
We're delighted to hear that Sarah was able to help and provide such a positive experience. Our team is dedicated to delivering great customer service, so it's wonderful to know Sarah couldn't have been more helpful.
We'll be sure to pass your kind words on to her. Thank you for taking the time to share your feedback, and we hope you continue to enjoy the great value the membership has to offer!
It would have been5stars but I was Away…
It would have been5stars but I was Away when renewal wS due and had difficulty using the app and my manual card wSnt accepted as the date had expired and so I wSnt able to use the service once home and emailed I got a very good adviser who sorted it out and my manual card is on its Way
31 de julio de 2026
Respuesta de Gourmet Society
Thank you for taking the time to leave us a review. We're sorry to hear you experienced some difficulties renewing your membership and accessing your benefits after returning home.
That said, we're pleased our customer service team was able to help resolve the issue for you and arrange for a replacement card to be sent out. We'll also take your feedback on board as we continue working to make the renewal process and app experience as smooth as possible for our members.
Sarah helped us through the hole…
Sarah helped us through the hole process
Thanks Sarah
30 de julio de 2026
Respuesta de Gourmet Society
We're so pleased to hear that Sarah was able to help you through the whole process and provide the support you needed. We'll be sure to pass your kind comments on to her, as we're sure she'll be delighted to receive the recognition.
Your team were very helpful in steering…
Your team were very helpful in steering me in the correct direction to resolve my problem.
I personally think that a reminder of a customers expiry date to be sent an email out the month before the expiry date occurs.
30 de julio de 2026
Respuesta de Gourmet Society
We're delighted to hear that our team was able to help point you in the right direction and assist in resolving your issue.
We also appreciate your feedback regarding expiry reminders.
Quick solution to my problem accessing…
Quick solution to my problem accessing the app - membership expired new code required.
Instructions understood as they were well written.
29 de julio de 2026
Respuesta de Gourmet Society
Thank you for taking the time to leave us a 5-star review!
We're delighted to hear that your issue accessing the app was resolved quickly and that the instructions provided were clear and easy to follow. We always aim to make the process as straightforward as possible, so it's great to know that getting your new membership code was hassle-free.
Georgina dealt with my query quickly…
Georgina dealt with my query quickly and efficiently with a friendly manner. She also checked back with me to see if my code had worked .
28 de julio de 2026
Respuesta de Gourmet Society
Thank you for taking the time to leave such a wonderful review, Georgina will be delighted to hear your feedback. We're pleased she was able to resolve your query quickly and efficiently, while keeping you updated and checking back to ensure everything worked as expected.
Opening an account.
I had difficulty in opening an acct however Georgina was very helpful and gave me precise instructions on how to do it via Email.
Very satisfied with how the matter was dealt with.
Michael Fallon.
22 de julio de 2026
Respuesta de Gourmet Society
Thank you for taking the time to leave such a positive review. We're delighted to hear that Georgina was able to assist you with setting up your account and provide clear, step-by-step instructions via email.
We'll be sure to pass your kind feedback on to Georgina. It's great to know that she was able to resolve the issue and ensure everything was handled to your satisfaction.
Thank you for choosing us, and we hope you enjoy using your membership.
The advisor resolved my issue promptly…
The advisor resolved my issue promptly and clearly. I was very impressed.
22 de julio de 2026
Respuesta de Gourmet Society
Thank you for your wonderful feedback. lovely to hear that your issue was resolved promptly and clearly by our advisor.
Providing efficient, straightforward support is something we strive for, so it's great to know we left such a positive impression. We'll be sure to share your kind comments with the team.
App stopped working
When my app stopped working, I reached out to customer support and was assisted by Georgina. From the start, her communication was excellent. She kept me informed every step of the way, provided timely updates, and made sure I knew exactly what was being done to fix the problem. It's rare to receive such attentive and proactive support these days. Thank you, Georgina, for the fantastic customer service. You truly deserve a shout-out!
22 de julio de 2026
Respuesta de Gourmet Society
Thank you for taking the time to share your experience. We're sorry to hear that you encountered an issue with the app, but we're delighted that Georgina was able to provide the support you needed.
We'll be sure to pass on your kind words to her. Keeping our customers informed and supported throughout the resolution process is something we strive for, and it's wonderful to hear that Georgina's communication and proactive approach made such a positive difference.
Thank you again for your feedback and for recognizing Georgina's hard work. We truly appreciate your support and are glad we could get things back on track for you.
What made it all good was :
What made it all good was :
Sarah - Customer Service Advisor !!!
I am 88 years old, not very tech minded... and she made downloading etc. all very easy for me....
She could make a living writing instruction books for old farts like me...make sure you keep her !!
21 de julio de 2026
Respuesta de Gourmet Society
Thank you so much for your wonderful review!
We're delighted to hear that Sarah was able to make everything easy and straightforward for you. We know that technology can sometimes feel a little daunting, so it's fantastic to hear that her patience, clear guidance, and support made such a positive difference.
Your comments gave us a smile, and we'll be sure to pass them on to Sarah. She'll be thrilled to know her help was so appreciated. Don't worry, we'll do our best to keep hold of her!
Great customer service fast &…
Great customer service fast & knowledgeable thank you
17 de julio de 2026
Respuesta de Gourmet Society
We're delighted to hear that you received fast and knowledgeable customer service. Providing helpful support and resolving queries as quickly as possible is always our goal, so it's great to know we delivered a positive experience.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to assisting you again in the future.
Gourmet /Lloyds Bank renewing service
I am a member of Gourmet through my Lloyds bank account benefits. Some weeks ago Lloyds emailed me to confirm I would continue with Gourmet as one of my benefits. However on the 10th July by membership expired and it was not renewed until today 20th July after I sent 2 emails. This delay has cost me benefits. Following the emails, the online team have been very helpful, but I should not have to do this.
20 de julio de 2026
Respuesta de Gourmet Society
Thank you for taking the time to share your feedback.
We're sorry to hear that there was a delay in the renewal of your Gourmet Society membership, especially after you had received confirmation that the benefit would continue through your Lloyds Bank account. We understand how frustrating this must have been, particularly as it meant you were unable to access benefits during that period.
While we're pleased to hear that our support team was able to assist and resolve the issue following your emails. Your comments have been noted, and we apologise for the inconvenience caused.
We value your feedback as it helps us identify areas where we can improve the member experience.
Sent an enquiry
Sent an enquiry. Replied to quickly with clear instructions and job sorted.
20 de julio de 2026
Respuesta de Gourmet Society
Thank you for taking the time to share your experience. We really appreciate your feedback and look forward to assisting you again whenever needed.
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