They obviously read my messages to understand my problem, and dealt with it. Efficiently. And without me having a hard time resetting this, re logging that, etc. Simple, but sadly not at all always... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
It was all about the fantastic Georgina. My problem & queries were complex. This necessitated much interaction with Georgina. Who was superb. Patient kind well informed professional & took the troubl... Ver más
La empresa ha respondido
When my app stopped working, I reached out to customer support and was assisted by Georgina. From the start, her communication was excellent. She kept me informed every step of the way, provided timel... Ver más
La empresa ha respondido
The Gourmet card attached to my Lloyds account expired and I wanted to renew it directly through the app as it saves me a lot of money. Unfortunately this was not possible. I then contacted their cust... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Gourmet Society
Escrito por la empresa
Introducing Gourmet Society.
Gourmet Society offers members some of life’s delicacies for less. With endless savings made for time spent at home as well as out and about, members can enjoy the Gourmet Society experience 7 days a week.
Our Savings
Gourmet Society offers members some of life’s delicacies for less. With endless savings made for time spent at home as well as out and about, members can enjoy the Gourmet Society experience 7 days a week.
Our Savings
Download our app.
Start using your membership straight away by downloading the free Gourmet Society app to discover restaurants, access movie e-codes and more.
Trial for free.Become a Gourmet Society member today with a free 30 day trial.
Información de contacto
4,7
Excelente
8 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
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The advisor resolved my issue promptly…
The advisor resolved my issue promptly and clearly. I was very impressed.
22 de julio de 2026
Respuesta de Gourmet Society
Thank you for your wonderful feedback. lovely to hear that your issue was resolved promptly and clearly by our advisor.
Providing efficient, straightforward support is something we strive for, so it's great to know we left such a positive impression. We'll be sure to share your kind comments with the team.
App stopped working
When my app stopped working, I reached out to customer support and was assisted by Georgina. From the start, her communication was excellent. She kept me informed every step of the way, provided timely updates, and made sure I knew exactly what was being done to fix the problem. It's rare to receive such attentive and proactive support these days. Thank you, Georgina, for the fantastic customer service. You truly deserve a shout-out!
22 de julio de 2026
Respuesta de Gourmet Society
Thank you for taking the time to share your experience. We're sorry to hear that you encountered an issue with the app, but we're delighted that Georgina was able to provide the support you needed.
We'll be sure to pass on your kind words to her. Keeping our customers informed and supported throughout the resolution process is something we strive for, and it's wonderful to hear that Georgina's communication and proactive approach made such a positive difference.
Thank you again for your feedback and for recognizing Georgina's hard work. We truly appreciate your support and are glad we could get things back on track for you.
What made it all good was :
What made it all good was :
Sarah - Customer Service Advisor !!!
I am 88 years old, not very tech minded... and she made downloading etc. all very easy for me....
She could make a living writing instruction books for old farts like me...make sure you keep her !!
21 de julio de 2026
Respuesta de Gourmet Society
Thank you so much for your wonderful review!
We're delighted to hear that Sarah was able to make everything easy and straightforward for you. We know that technology can sometimes feel a little daunting, so it's fantastic to hear that her patience, clear guidance, and support made such a positive difference.
Your comments gave us a smile, and we'll be sure to pass them on to Sarah. She'll be thrilled to know her help was so appreciated. Don't worry, we'll do our best to keep hold of her!
Great customer service fast &…
Great customer service fast & knowledgeable thank you
17 de julio de 2026
Respuesta de Gourmet Society
We're delighted to hear that you received fast and knowledgeable customer service. Providing helpful support and resolving queries as quickly as possible is always our goal, so it's great to know we delivered a positive experience.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to assisting you again in the future.
Gourmet /Lloyds Bank renewing service
I am a member of Gourmet through my Lloyds bank account benefits. Some weeks ago Lloyds emailed me to confirm I would continue with Gourmet as one of my benefits. However on the 10th July by membership expired and it was not renewed until today 20th July after I sent 2 emails. This delay has cost me benefits. Following the emails, the online team have been very helpful, but I should not have to do this.
20 de julio de 2026
Respuesta de Gourmet Society
Thank you for taking the time to share your feedback.
We're sorry to hear that there was a delay in the renewal of your Gourmet Society membership, especially after you had received confirmation that the benefit would continue through your Lloyds Bank account. We understand how frustrating this must have been, particularly as it meant you were unable to access benefits during that period.
While we're pleased to hear that our support team was able to assist and resolve the issue following your emails. Your comments have been noted, and we apologise for the inconvenience caused.
We value your feedback as it helps us identify areas where we can improve the member experience.
Sent an enquiry
Sent an enquiry. Replied to quickly with clear instructions and job sorted.
20 de julio de 2026
Respuesta de Gourmet Society
Thank you for taking the time to share your experience. We really appreciate your feedback and look forward to assisting you again whenever needed.
Great customer support experience
Great customer support experience. Sarah was very helpful and went beyond my expectations to deal with my enquiry.
17 de julio de 2026
Respuesta de Gourmet Society
We're delighted to hear that you had a great customer support experience. It's especially wonderful to know that Sarah was able to assist you and exceeded your expectations while resolving your enquiry.
We'll be sure to pass your kind comments on to Sarah, who will be thrilled to receive your recognition. Feedback like yours means a lot to our team and motivates us to continue delivering the highest level of service.
Getting on a bit in age and can get a…
Getting on a bit in age and can get a bit baffled with IT.
Spoke with your advisor Sarah who was very patient in getting me sorted
Thank you so much
16 de julio de 2026
Respuesta de Gourmet Society
Thank you so much for your lovely review. We're delighted to hear that Sarah was able to help and took the time to guide you through everything patiently. We understand that technology can sometimes feel a little overwhelming, and we're always happy to support our members every step of the way.
We'll be sure to pass your kind words on to Sarah, who will be thrilled to hear about your experience.
Excellent service …
Sarah responded promptly to my request for assistance due to a silly mistake I made when registering. She was pleasant & polite and the issue was resolved immediately.
16 de julio de 2026
Respuesta de Gourmet Society
Thank you for your wonderful review.
We're delighted to hear that Sarah was able to assist you quickly and resolve the issue straight away. Mistakes can happen when registering, so we're glad it was an easy fix and that Sarah provided prompt, friendly, and professional support throughout.
We'll be sure to pass your kind words on to Sarah, who will be thrilled to receive your feedback.
Very quick reply to my query
Very quick reply to my query. I got all the answers I needed. Thank you again.
Alyson
15 de julio de 2026
Respuesta de Gourmet Society
Wonderful to hear that you received a very quick response to your query and that we were able to provide all the answers you needed. Delivering prompt and helpful support is something we always strive for, so it's wonderful to know we could assist.
I got a very quick and helpful reply…
I got a very quick and helpful reply back by email which immediately helped me resolve the problem I hd beEn HAving.
15 de julio de 2026
Respuesta de Gourmet Society
We're delighted to hear that you received a quick and helpful response and that the information provided helped you resolve the issue you were experiencing straight away. Providing efficient and effective support is always our goal, so it's wonderful to know we could help.
It was very quick resolution by Sarah.
It was very quick resolution by Sarah.. really pleased with the support
14 de julio de 2026
Respuesta de Gourmet Society
Thank you for taking the time to leave a review. We're so pleased to hear that Sarah was able to resolve your query quickly and provide the support you needed.
We'll be sure to pass your kind feedback on to Sarah, who will be delighted to know her assistance made such a positive difference to your experience.
The advisor gave me clear instructions…
The advisor gave me clear instructions which sorted out the problem for me.
9 de julio de 2026
Respuesta de Gourmet Society
Lovely to see that our advisor was able to provide clear instructions and help resolve the problem for you.
We strive to make our support as straightforward and effective as possible, so it's great to know that you had a positive experience.
Thank you for taking the time to share your feedback and for your support.
Not very tech minded
Not very tech minded. When I finally worked out how to contact you xervice was good but would have found it easier to phone someone
6 de julio de 2026
Respuesta de Gourmet Society
We're sorry to hear that you found it difficult to get in touch with us initially.
We understand that not everyone is comfortable with technology, and we appreciate your feedback regarding the contact process.
That said, we're pleased to hear that once you were able to reach us, you received good service and the support you needed.
Your comments are valuable to us, and we'll take them on board as we continue to look for ways to improve the customer experience.
Sarah is absolutely 👍 wonderful great…
Sarah is absolutely 👍 wonderful great services brilliant work!
Thanks for the help!
6 de julio de 2026
Respuesta de Gourmet Society
Wonderful to hear that Sarah provided such wonderful service and was able to help you. We'll be sure to pass your kind words on to her, she'll be thrilled to know that her support made such a positive impact.
Quick response to my enquiry from Sarah
2 de julio de 2026
Respuesta de Gourmet Society
We're delighted to hear that Sarah responded to your enquiry so quickly. Providing prompt and helpful support is something we pride ourselves on, so it's wonderful to know that your experience reflected this.
Customer service were excellent sarah…
Customer service were excellent sarah got back to me so quickly and resolved my issur
3 de julio de 2026
Respuesta de Gourmet Society
Thanks so much for the lovely feedback! Great to hear Sarah responded so quickly and was able to sort everything out for you.
Very helpful and professional 5 stars.
2 de julio de 2026
Respuesta de Gourmet Society
Thank you for a great review, lovely to see the service provided was 5 stars.
Excellent customer service
Excellent customer service. Quick response and extremely helpful
2 de julio de 2026
Respuesta de Gourmet Society
Lovely to see the service was excellent and the responses been quick and helpful.
Speedy helpful clear advice.
2 de julio de 2026
Respuesta de Gourmet Society
Wonderful to see the helpful advice was clear and speedy for you.
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