They obviously read my messages to understand my problem, and dealt with it. Efficiently. And without me having a hard time resetting this, re logging that, etc. Simple, but sadly not at all always... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
It was all about the fantastic Georgina. My problem & queries were complex. This necessitated much interaction with Georgina. Who was superb. Patient kind well informed professional & took the troubl... Ver más
La empresa ha respondido
When my app stopped working, I reached out to customer support and was assisted by Georgina. From the start, her communication was excellent. She kept me informed every step of the way, provided timel... Ver más
La empresa ha respondido
The Gourmet card attached to my Lloyds account expired and I wanted to renew it directly through the app as it saves me a lot of money. Unfortunately this was not possible. I then contacted their cust... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Gourmet Society
Escrito por la empresa
Introducing Gourmet Society.
Gourmet Society offers members some of life’s delicacies for less. With endless savings made for time spent at home as well as out and about, members can enjoy the Gourmet Society experience 7 days a week.
Our Savings
Gourmet Society offers members some of life’s delicacies for less. With endless savings made for time spent at home as well as out and about, members can enjoy the Gourmet Society experience 7 days a week.
Our Savings
Download our app.
Start using your membership straight away by downloading the free Gourmet Society app to discover restaurants, access movie e-codes and more.
Trial for free.Become a Gourmet Society member today with a free 30 day trial.
Información de contacto
4,7
Excelente
8 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent response
Excellent response time to my initial request. Very well scripted response. And solution given to my issue with no hassle.
17 de junio de 2026
Respuesta de Gourmet Society
Thank you for your excellent review. We’re really pleased to hear that you received a quick response, a clear and well‑crafted explanation, and a hassle‑free solution to your issue. Your feedback means a lot to us and we’re glad we could help.
Extremely helpful response from…
Extremely helpful response from Georgina which meant I could activate my account
16 de junio de 2026
Respuesta de Gourmet Society
Thank you for your feedback. We’re delighted to hear that Georgina’s extremely helpful response made it easy for you to activate your account. Your kind comments are truly appreciated and will be shared with her.
Fairly quick response time
16 de junio de 2026
Respuesta de Gourmet Society
Thank you for your feedback. We’re glad to hear you received a quick response. If there’s anything we can do to make your next experience a 5‑star one, we’d love to help
Sarah was prompt, efficient and friendly.
Sarah was prompt, efficient, friendly and helped and resolved my questions.
Well done Gourmet and particularly Sarah.
16 de junio de 2026
Respuesta de Gourmet Society
Thank you for your wonderful feedback. We’re delighted to hear that Sarah was prompt, efficient and friendly while helping to resolve your questions. We truly appreciate your kind words for both Sarah and the Gourmet team, and we’ll be sure to share your comments with her.
The Gourmet representative
The Gourmet representative, Georgina, was so very patient and helpful with accessing my membership renewal.
16 de junio de 2026
Respuesta de Gourmet Society
Thank you for your lovely feedback. We’re delighted to hear that Georgina was so patient and helpful in supporting you with your membership renewal. Your kind comments are truly appreciated and will be shared with her.
Respuesta de Gourmet Society
Wonderful hope you enjoy making wonderful savings.
Very prompt reply to help me out
15 de junio de 2026
Respuesta de Gourmet Society
So pleased to see the assistance provided was prompt and helped you out so much.
Nice pleasant personal service and got…
Nice pleasant personal service and got my account sorted out quickly. Georgina addressed me personally and even wished me a happy birthday when I said I would want the facility working hopefully prior to my birthday so I could benefit from the discount the Gourmet card would offer.
12 de junio de 2026
Respuesta de Gourmet Society
Thank you for your lovely feedback. We’re delighted to hear that Georgina was able to resolve your account quickly and provide such friendly, personal service. It’s wonderful that she could help you get everything in place ahead of your birthday so you can enjoy your Gourmet card benefits. Your kind comments are truly appreciated and will be shared with her.
Quick response
Quick response, informative reply, gave options and confirmed actions
12 de junio de 2026
Respuesta de Gourmet Society
Wonderful to see the experience shared.
Problem resolved
We have had the gourmet society discount
But until now had not used it, when I came to activate it I couldn’t quite understand what i was meant to do,
Frustrated and confused I emailed Lloyds Gourmet and Sarah replied within couple of hours fully explaining what to do
Within minutes we were up and running and fully explained to us
Works a treat now
Sarah was brilliant and followed up to
Make sure I knew what I had to do
Brilliant service
Thanks Sarah
12 de junio de 2026
Respuesta de Gourmet Society
Thank you for taking the time to share your experience. We’re so pleased to hear that Sarah was able to guide you through the activation process clearly and quickly. It’s great to know everything is now up and running smoothly, and we truly appreciate your kind words about the brilliant service you received. We’ll be sure to pass your thanks on to Sarah.
FANTASTIC SERVICE FROM GEORGINA
The instructions to activate my account were clear and comprehensive and delivered in a friendly way
12 de junio de 2026
Respuesta de Gourmet Society
Thank you for your wonderful feedback. We’re delighted to hear that Georgina’s clear and friendly instructions made activating your account so straightforward. Your kind comments are truly appreciated and will be shared with her.
CUSTOMER SATISFACTION
A VERY SPEEDY AND SATISFACTORY RESPONSE TO MY ENQUIRY WITH A DETAILED EXPLANATION OF THE SITUATION.
12 de junio de 2026
Respuesta de Gourmet Society
Thank you for your feedback. We’re delighted to hear that you received a speedy and satisfactory response, and that the explanation provided was clear and helpful. Your comments are greatly appreciated and will be shared with the team.
Membership Registration…
Helped me to understand the registration process to show.my membership. Sorted very quickly.
12 de junio de 2026
Respuesta de Gourmet Society
We’re really pleased to hear that our team were able to guide you through the registration process and get everything sorted quickly for you. Your comments are very much appreciated and will be shared with the team.
Respuesta de Gourmet Society
Thank you for your lovely feedback. We’re really pleased to hear that you received a quick, helpful and polite response from the team. Your comments are very much appreciated and will be shared with everyone involved.
SO HELPFUL, HASSLE FREE
HAVE BEEN A MEMBER FOR MANY YEARS BUT NEVER REALLY GOT INTO USING THE GOURMET THING! THOUGHT IT TOO MUCH OF A HASSLE TO USE IT, BUT WAS I WRONG, THE STAFF WERE QUICK AND SO OBLIGING. NO THING WAS TOO MUCH TROUBLE, AND I HOPE NOW TO USE THE GOURMET CARD FOR MANY HAPPY OUTINGS
11 de junio de 2026
Respuesta de Gourmet Society
Thank you so much for your lovely feedback. We’re delighted to hear that after being a member for many years, you found the process hassle‑free and enjoyable. It’s wonderful to know our team were quick, helpful, and happy to assist, we’ll be sure to pass your kind words on to them. We’re thrilled that you now feel confident using your Gourmet Card, and we hope it brings you many happy outings ahead.
Sarah replied quickly and helped me to…
Sarah replied quickly and helped me to get my membership working.
However I had to chase my redemption code as i have found no email from yourselves informing me of it.
9 de junio de 2026
Respuesta de Gourmet Society
Thank you for sharing this feedback, I’m really glad to hear that Sarah replied quickly and was able to help get your membership up and running again.
I’m sorry, though, that you had to chase your redemption code and couldn’t find any email from us about it. Once our system sends a code to the registered email address, we don’t have control over how it’s handled by the email provider, and sometimes messages can be filtered into spam or promotions folders. Still, I understand how inconvenient that is, and your comments are genuinely appreciated.
Respuesta de Gourmet Society
Thank you so much for sharing this, it’s great to hear you were impressed by the very efficient, fast service you received. That’s exactly the standard we aim for, and it’s wonderful to know it made a positive impact.
Sarah from customer service replied to…
Sarah from customer service replied to my email and explained the process
Now everything is working out
Thank you
9 de junio de 2026
Respuesta de Gourmet Society
Thank you for sharing your feedback, it’s great to hear that Sarah replied to your email quickly and clearly explained the process, and even better that everything is now working smoothly. We really appreciate you taking the time to let us know.
Respuesta de Gourmet Society
Thank you for sharing your feedback, it’s great to hear you found the service prompt and helpful. That’s exactly the experience we aim to deliver, and it’s really appreciated that you took the time to say so.
I had not been able to activate my new…
I had not been able to activate my new card with several attempts but you
efficient Georgina sorted it out for me9
8 de junio de 2026
Respuesta de Gourmet Society
Thank you for sharing your feedback, it’s great to hear that after several unsuccessful attempts, Georgina was able to efficiently sort out the activation of your new card. She’ll be delighted to know her support made such a difference.
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