They obviously read my messages to understand my problem, and dealt with it. Efficiently. And without me having a hard time resetting this, re logging that, etc. Simple, but sadly not at all always... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
It was all about the fantastic Georgina. My problem & queries were complex. This necessitated much interaction with Georgina. Who was superb. Patient kind well informed professional & took the troubl... Ver más
La empresa ha respondido
When my app stopped working, I reached out to customer support and was assisted by Georgina. From the start, her communication was excellent. She kept me informed every step of the way, provided timel... Ver más
La empresa ha respondido
The Gourmet card attached to my Lloyds account expired and I wanted to renew it directly through the app as it saves me a lot of money. Unfortunately this was not possible. I then contacted their cust... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Gourmet Society
Escrito por la empresa
Introducing Gourmet Society.
Gourmet Society offers members some of life’s delicacies for less. With endless savings made for time spent at home as well as out and about, members can enjoy the Gourmet Society experience 7 days a week.
Our Savings
Gourmet Society offers members some of life’s delicacies for less. With endless savings made for time spent at home as well as out and about, members can enjoy the Gourmet Society experience 7 days a week.
Our Savings
Download our app.
Start using your membership straight away by downloading the free Gourmet Society app to discover restaurants, access movie e-codes and more.
Trial for free.Become a Gourmet Society member today with a free 30 day trial.
Información de contacto
4,7
Excelente
8 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I had a problem with my redemption code…
I had a problem with my redemption code to renew my membership.
Georgia was absolutely fantastic so helpful and friendly. She sorted everything so quickly thanks again Georgia
5 de junio de 2026
Respuesta de Gourmet Society
Thank you so much for sharing this lovely review, it’s wonderful to hear that Georgia was absolutely fantastic, friendly, and able to sort out your redemption‑code issue so quickly. Quick, helpful support is exactly what we aim for, and she’ll be thrilled to know she made such a positive difference.
Helpful staff
Georgina was the second person to whom I talked and she really helped me with the issues.
3 de junio de 2026
Respuesta de Gourmet Society
Thank you so much for sharing this feedback, it’s great to hear that Georgina was able to step in as the second advisor you spoke with and really help you get the issue resolved. Knowing that her support made a difference means a lot.
Excellent call handling
Excellent call handling, dealt with my issue immediately and was resolved within hours x
3 de junio de 2026
Respuesta de Gourmet Society
Thank you so much for the lovely experienced shared, it’s great to hear that you experienced excellent call handling and that your issue was resolved within hours. Quick, effective support is exactly what we aim for, so it’s wonderful to know the team delivered that for you.
Helpful and beyond
Helpful advisor who provided additional support beyond a resolution of the immediate issue
2 de junio de 2026
Respuesta de Gourmet Society
Thank you so much for the lovely feedback, it’s wonderful to hear that you had a helpful advisor who not only resolved the immediate issue but also went above and beyond to offer additional support. That’s exactly the kind of care and thoroughness we aim to deliver.
Very good at solving my problem.Asked…
Very good at solving my problem.Asked for a plastic card as I was having problems with the app.Very professional and helpful,
1 de junio de 2026
Respuesta de Gourmet Society
Thank you for taking the time to leave a review, it’s great to hear your issue was resolved and that you found the service professional, helpful, and effective. I’m glad the team were able to arrange a plastic card for you so you can continue enjoying your membership without the app getting in the way.
Robyn is getting a physical card to me…
Robyn is getting a physical card to me as don't have smart phone. was very clear in their instructions how to redeem membership and it worked first time and very thorough in giving me other advice, thanks
29 de mayo de 2026
Respuesta de Gourmet Society
Thank you so much for sharing this, it’s great to hear that Robyn was able to arrange a physical card for you and provide clear instructions that worked first time. It sounds like you received really thorough, helpful support, especially with not using a smartphone.
I got an email from Georgina which…
I got an email from Georgina which helped me to get a new membership.
She was great everything was a success thankyou.
29 de mayo de 2026
Respuesta de Gourmet Society
Thank you for sharing your experience, it’s wonderful to hear that Georgina was able to help you set up your new membership and that everything went smoothly from start to finish. She’ll be delighted to know her support made such a positive difference.
Information given enabled me to…
Information given enabled me to re-establish my membership via the app.
Responses were prompt and clear.
28 de mayo de 2026
Respuesta de Gourmet Society
Thank you for taking the time to leave a review, it’s great to hear that the information provided helped you re‑establish your membership through the app, and that the responses you received were prompt and clear. That’s exactly the smooth experience we aim to deliver.
i emailed in morning and they replied…
i emailed in morning and they replied back shortly after. the first notification had no.1’s in the line to type in but in fact when they re-sent it it showed that it should have been capital ‘L’s
28 de mayo de 2026
Respuesta de Gourmet Society
Thank you for sharing your experience, I’m glad to hear the team replied quickly and were able to clear up the issue with your login code. Those characters can definitely be confusing, and it’s great that the corrected notification made everything work smoothly.
Georgina was extremely helpful and…
Georgina was extremely helpful and friendly and provided all of the information I needed to get back online with my account .
Definitely a 5 star response to resolving my problem with the issues I was experiencing.
28 de mayo de 2026
Respuesta de Gourmet Society
Thank you for such a fantastic review, it’s wonderful to hear that Georgina was both extremely helpful and friendly, and that she provided everything you needed to get back online with your account. A smooth, 5‑star resolution is exactly what we aim for, so it’s great to know your issue was fully resolved.
Responded in a few days and suggested a…
Responded in a few days and suggested a check of email login which was the issue and resolved my problem - thanks
27 de mayo de 2026
Respuesta de Gourmet Society
Thank you for sharing your experience, I’m really glad to hear your issue was resolved so smoothly. Sometimes it’s the simple things, like an email login check, that make all the difference, and it’s great that the guidance you received got everything back on track.
Problem solved.
Prompt, polite and explicit reply to my query from a human, Georgina.
Perfect instructions on how to solve my problem which when followed, gave a perfect outcome.
This is what you call five star customer service.
27 de mayo de 2026
Respuesta de Gourmet Society
Thank you so much for sharing your experience, it’s wonderful to hear you received such a prompt, polite, and clear response, and that Georgina’s guidance led you straight to a perfect outcome. That’s exactly the kind of five‑star support we want every member to experience.
Prompt response to my query.
Prompt response to my query.
Full comprehensive explanations.
22 de mayo de 2026
Respuesta de Gourmet Society
Thank you for your review, it’s great to hear you received a prompt response to your query along with full, comprehensive explanations. That’s exactly the level of clarity and support we aim to provide.
Helpful Customer Service
Alana was really helpful and sorted my problem out quickly and efficiently
22 de mayo de 2026
Respuesta de Gourmet Society
Thank you for your review, it’s great to hear that Alana was really helpful and was able to sort your problem out quickly and efficiently. She’ll be delighted to know her support made such a positive difference.
it was the response from the individual…
it was the response from the individual who dealt with my enquiry, including the manner in which she wrote her reply, the help she provided and the speed that she responded
19 de mayo de 2026
Respuesta de Gourmet Society
Thank you for sharing your experience, it’s wonderful to hear that the experience stood out because of the individual who handled your enquiry, especially in the way she wrote her reply, the help she provided, and the speed of her response. That kind of attentive, thoughtful support is exactly what we aim to deliver, and your comments will mean a great deal to the team member involved.
I am an 81 year-old widowed lady with…
I am an 81 year-old widowed lady with no children and I am not technology minded
I found it difficult to renew my gourmet membership with a code that I had.
However, after getting in touch with Sarah, she guided me step-by-step and I successfully achieved my membership for another year
She was so helpful and kind in her emails and it felt so personal
I give her 11 out of 10 and many many thanks.
21 de mayo de 2026
Respuesta de Gourmet Society
Thank you so much for sharing such a heartfelt review, it truly means a lot.
We’re delighted to hear that Sarah was able to guide you step‑by‑step and help you renew your gourmet membership with ease. The way you describe her kindness, patience and personal touch is exactly the experience we want every member to feel, and your words will mean the world to her. An “11 out of 10” is high praise, and she’ll be overjoyed to know she made things easier and more comfortable for you.
Problem solved within 24 hours....
21 de mayo de 2026
Respuesta de Gourmet Society
Thank you for the great review, lovely to see all was sorted within 24 hours for you.
Respuesta de Gourmet Society
Wonderful to see the service provided was fabulous, thank you for sharing your experience.
Customer account issue
Quick, simple, helpful and able to resolve - Georgina was very good
20 de mayo de 2026
Respuesta de Gourmet Society
Thank you for sharing your experience, it’s great to hear that your account issue was handled quickly and that Georgina was very good in getting everything resolved. We’re really pleased her support made a positive difference.
Excellent service
Sarah responded promptly with a clear and friendly email explaining how my query had been resolved.
20 de mayo de 2026
Respuesta de Gourmet Society
Thank you for sharing your experience with the team, it’s wonderful to hear you received excellent service and that Sarah responded promptly with a clear, friendly explanation of how your query was resolved. She’ll be delighted to know her support made such a positive impression.
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