They obviously read my messages to understand my problem, and dealt with it. Efficiently. And without me having a hard time resetting this, re logging that, etc. Simple, but sadly not at all always... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
It was all about the fantastic Georgina. My problem & queries were complex. This necessitated much interaction with Georgina. Who was superb. Patient kind well informed professional & took the troubl... Ver más
La empresa ha respondido
When my app stopped working, I reached out to customer support and was assisted by Georgina. From the start, her communication was excellent. She kept me informed every step of the way, provided timel... Ver más
La empresa ha respondido
The Gourmet card attached to my Lloyds account expired and I wanted to renew it directly through the app as it saves me a lot of money. Unfortunately this was not possible. I then contacted their cust... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Gourmet Society
Escrito por la empresa
Introducing Gourmet Society.
Gourmet Society offers members some of life’s delicacies for less. With endless savings made for time spent at home as well as out and about, members can enjoy the Gourmet Society experience 7 days a week.
Our Savings
Gourmet Society offers members some of life’s delicacies for less. With endless savings made for time spent at home as well as out and about, members can enjoy the Gourmet Society experience 7 days a week.
Our Savings
Download our app.
Start using your membership straight away by downloading the free Gourmet Society app to discover restaurants, access movie e-codes and more.
Trial for free.Become a Gourmet Society member today with a free 30 day trial.
Información de contacto
4,7
Excelente
8 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The customer rep was excellent and…
The customer rep was excellent and really went above and beyond to help and explain matters. Very informative and pleasant.
7 de mayo de 2026
Respuesta de Gourmet Society
Thank you so much for sharing this wonderful review. It’s fantastic to hear that our representative went above and beyond for you, being informative, clear, and genuinely pleasant is exactly the experience we want every customer to have.
I’m really glad everything was explained in a way that felt helpful and supportive. If you ever need anything else, we are always here to help with your next query or to review your account details.
Robyn gives very detailed and helpful…
Robyn gives very detailed and helpful answers to my questions very promptly first class service.
8 de mayo de 2026
Respuesta de Gourmet Society
Thank you so much for sharing this wonderful review. It’s fantastic to hear that Robyn’s detailed, prompt, and genuinely helpful responses made such a strong impression, that’s exactly the level of first class service we want every customer to experience.
A review that was deserved
Quick, efficient and straight to the point.
Solved my problem
Perfect 👌
Christina Edwards
7 de mayo de 2026
Respuesta de Gourmet Society
Thank you so much for this brilliant review. Quick, efficient and straight to the point is exactly the kind of experience we want you to have , so it’s wonderful to hear your issue was solved perfectly.
Swift replies to my query and good…
Swift replies to my query and good advice so problem was solved quickly.
7 de mayo de 2026
Respuesta de Gourmet Society
Thank you so much for sharing this lovely review. It’s great to hear that you received swift replies and helpful advice, that combination is exactly what we aim for, and I’m really glad it meant your issue was solved quickly.
Excellent service from the advisor Robyn
I have had nothing but excellent service from members of the Gourmet Society Customer Services in the past. My most recent contact, over the last few days, was with Robyn. This again was a brilliant experience as the help I received quickly solved my problem. I have nothing but praise for all the advisors.
6 de mayo de 2026
Respuesta de Gourmet Society
Thank you so much for taking the time to share such a warm and thoughtful review. It’s wonderful to hear that you’ve consistently received excellent service from the Gourmet Society team, and especially lovely to know that your recent experience with Robyn was just as brilliant. Quick, clear support that genuinely solves the problem is exactly what we want every member to feel.
Your praise for all the advisors means a great deal, I’ll make sure it’s passed on to the whole team.
Georgina is Extremely Friendly and Helpful
Georgina responded quickly and went about above and beyond with the response! Provided clear and consice instructions which worked first time! Very happy with the service I have received from Georgina!
6 de mayo de 2026
Respuesta de Gourmet Society
Thank you so much for sharing this fantastic review. It’s wonderful to hear how friendly, clear, and genuinely helpful Georgina was, going above and beyond and providing instructions that worked first time is exactly the level of service we want every customer to experience.
I’m really glad everything was resolved so smoothly for you. If you ever need anything again, we are here to help with your next query or to review your account details.
Quick response to my email with a…
Quick response to my email with a successful outcome to my request
6 de mayo de 2026
Respuesta de Gourmet Society
Thank you for sharing your feedback. It’s lovely to hear that you received such a quick response and that everything was resolved just the way you needed.
We’re really glad the outcome was a success that’s exactly the experience we want every customer to have.
If you ever need anything else, we’re always here and happy to help.
Extremely poor customer service and…
Extremely poor customer service and questionable subscription practices. I believed I had cancelled years ago, but can't provide evidence of that. Have been charged for subscription for 10 years without using it. Have been told I was sent emails and dismissed when I have said and provided evidence that I haven't. They've said they sent physical cards but I haven't received them. refuse to provide clear and relevant evidence that emails were sent to me, and refuse to provide a refund of all subscription - instead offering one payment covering one year. Very much - COMPUTER SAYA NO. Do not use this company, they rely on you not saying no, as opposed to asking whether you want to continue. How can you opt into a renewal subscription if you are not being asked.
5 de mayo de 2026
Opinión espontánea
Respuesta de Gourmet Society
Thank you for the review, we are sorry to see this journey hasn't gone well. We would like the opportunity to investigate your feedback further, please could you contact the team at trust@gourmetsociety.co.uk with the subject line ATTN: Trustpilot including your membership details.
Great customer service
From initial contact to finding a solution. Very efficient and effective communication. Loved a follow up email to ask if everything was dealt with. Very courteous. Thank you GS.
5 de mayo de 2026
Respuesta de Gourmet Society
Thank you so much for sharing this lovely feedback. It’s wonderful to hear that from the very first contact right through to the final solution, everything felt efficient, clear, and genuinely supportive.
I’m especially glad the follow‑up meant something to you, making sure everything is fully resolved is a big part of how we care for our customers. Our team will be thrilled to know their courtesy and communication made such a positive impression.
We haven’t actually used the app yet…
We haven’t actually used the app yet but my Daughter has the app and she uses it quite regularly and is very happy with the app
27 de abril de 2026
Respuesta de Gourmet Society
Lovely to see the experience shared, anything we can assist with please let us know.
Respuesta de Gourmet Society
Lovely to see the access was explained clearly, thanks for sharing.
Very quick and helpful service by…
Very quick and helpful service by Georgina. Very pleased.
29 de abril de 2026
Respuesta de Gourmet Society
Lovely to see the feedback regarding Georgina is wonderful.
Respuesta de Gourmet Society
Wonderful to see this experience, thank you for sharing.
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear you received great service and a quick response.
We appreciate you taking the time to share your experience, and we’re always here if you need anything in the future.
Registering
I had a spot of trouble getting registered through the app after being referred through The Veterans Foundation.
Robyn helped me out and registration all complete.
22 de abril de 2026
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear that Robyn was able to help you get everything sorted after you had some trouble registering through the app. It’s great to know your registration is now complete.
Very helpful and sorted my issue.
21 de abril de 2026
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear that your issue was sorted and that you found the support so helpful.
We appreciate you taking the time to share your experience, and we’re always here if you need anything in the future.
Great customer service
Georgina dealt with my issue promptly and efficiently. Thank you.
17 de abril de 2026
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear that Georgina was able to resolve your issue promptly and efficiently.
We appreciate you taking the time to share your experience, and we’re always here if you need anything in the future.
I had the response I hoped for
I had the response I hoped for, given understandable help.
16 de abril de 2026
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear that you received the help you were hoping for and that everything was explained clearly.
Had an issue logging on
Had an issue logging on. Reported the matter last night and by midday today - everything sorted. First class service from Alana
16 de abril de 2026
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear that Alana was able to get your login issue sorted so quickly. It’s great to know everything was resolved by midday after you reported it last night.
Quick and effective service
Quick and effective service, the advisor Keisha was excellent.
15 de abril de 2026
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear that you received such quick and effective service, and it’s great to know that Keisha took excellent care of your query.
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