Grizz Opiniones 

Respuesta de Grizz

Actualizada el 22 jun 2025

Hi Pedro

We understand your frustration and sincerely apologize for the delay you've experienced with your order. We want to assure you that this is not a scam, and we are committed to ensuring you receive your product.

Your order was shipped on June 17th 2025 and is currently still in transit with the courier. We've just checked the tracking, and while we know this delay is incredibly disappointing, we are actively monitoring its progress.

We'd like to help resolve this for you as quickly as possible.Please contact our customer support team directly at support@grizzshopping.com, so we can look into the specific details of your shipment and provide you with a more precise update or discuss alternative solutions.

Thank you for your patience as we work to get this resolved.

Respuesta de Grizz

26 may 2025

Appreciate it!

Respuesta de Grizz

26 may 2025

Thanks for sharing your experience. We're sorry to hear that something you found caused you to hesitate. We value transparency and customer confidence above all else.

If there's anything specific that concerned you, we'd be happy to discuss it and provide any information you need to feel more comfortable shopping with us in the future.

Respuesta de Grizz

26 may 2025

Hello ALW

We sincerely apologize for the frustration and inconvenience you've experienced with your order. We understand your concern and want to resolve this for you as quickly as possible.

To help us investigate your order status thoroughly, please send an email to support@grizzshopping.com with your full name and order number. Without this information, we are unable to access your details and provide you with an accurate update.

Respuesta de Grizz

26 may 2025

Appreciate it!

Respuesta de Grizz

26 may 2025

Hello J King

We sincerely apologize for the frustration and inconvenience you've experienced with your order. We understand your concern and want to resolve this for you as quickly as possible.

To help us investigate your order status thoroughly, please send an email to support@grizzshopping.com with your full name and order number. Without this information, we are unable to access your details and provide you with an accurate update.

Respuesta de Grizz

29 may 2025

Hello Jess and Ash Lowe

We sincerely apologize for the frustration and inconvenience you've experienced with your order. We understand your concern and want to resolve this for you as quickly as possible.

To help us investigate your order status thoroughly, please send an email to support@grizzshopping.com with your full name and order number. Without this information, we are unable to access your details and provide you with an accurate update.

Respuesta de Grizz

Actualizada el 26 may 2025

Hi Juan

Our records indicate that your package has been successfully delivered since 26 Dec 2024. Regarding your concern about unanswered emails, we have responded to all your messages. However, our system indicated that our replies were undeliverable due to your email inbox being full.

Respuesta de Grizz

29 may 2025

Hi Brayden,

We're truly sorry to hear that your recent experience didn't meet your expectations and that you feel misled. That is certainly not the impression we want to leave with our customers.

We understand your frustration regarding the delivery timeline for your sweater, especially with your event so close. We always aim to be transparent about our processes, and we regret if the information regarding lead times for handmade items and delivery wasn't clearly visible or communicated to you during your purchase. We are actively reviewing our website and checkout process based on your feedback to ensure all relevant information is prominently displayed and easy to find for future customers.

Regarding your refund request, our policy for handmade items does account for the production time once an order is placed, as these are custom-made pieces. However, we understand your concern when you believed this information was not clearly presented.

We see that your order has now shipped, and we hope the tracking information provides more clarity on its expected arrival. While we understand the current estimated delivery is unfortunately past your event date, we want to assure you that we are not being "shady." We operate with integrity and strive to provide high-quality handmade products.

We'd like to understand more about your specific experience and see if there's anything further we can do to help, even if it's after your event. Please reach out to us directly at support@grizzshopping.com .So we can discuss this in more detail.

Respuesta de Grizz

29 may 2025

Hi Fredrik,
Thank you for updating your review and for acknowledging our swift response and resolution in sending a new product or processing a refund. We truly appreciate you taking the time to share your continued feedback.

We're genuinely sorry to hear about the significant difficulties you encountered while installing the 3-in-1 screen protection for your car. We understand that applying screen protectors can sometimes be challenging, even for those with experience, and we regret that our product did not meet your expectations or our usual quality standards in terms of ease of application.

We also sincerely apologize for the initial delay in our customer care response and for the frustration caused by the requirement for video proof. This is certainly not the level of service or support we aim to provide. We're actively reviewing our internal processes to ensure our response times are prompt and that our initial communications are always helpful and empathetic, even when troubleshooting is required. Your feedback is invaluable as we continuously work to improve our products and customer service.

We're committed to ensuring our customers have a positive experience, and we're glad we could ultimately resolve this for you. Please don't hesitate to reach out if you have any further questions or concerns.

Respuesta de Grizz

29 may 2025

Hi Hiba,

We're truly sorry to hear that the shoes you received didn't meet your expectations based on the product images, and we understand your frustration. We certainly don't want any customer to feel misled, and we apologize if our product photography and descriptions didn't clearly convey the nature of the design.

We want to clarify that the glitter effect on our shoes is achieved through a sublimation printing process, rather than using actual, physical glitter. This technique allows us to create vibrant and intricate designs that are durable and long-lasting. However, we understand that the visual appearance of a printed effect can differ from the look of real glitter, especially in photographs.

Your feedback is incredibly important to us. We're actively reviewing our product listings and imagery to find better ways to illustrate the sublimation printing effect and ensure that our customers have a more accurate understanding of what they're purchasing. We aim for complete transparency, and it's clear we fell short in this instance.

Respuesta de Grizz

29 may 2025

Hello Jess and Ash Lowe

We sincerely apologize for the frustration and inconvenience you've experienced with your order. We understand your concern and want to resolve this for you as quickly as possible.

To help us investigate your order status thoroughly, please send an email to support@grizzshopping.com with your full name and order number. Without this information, we are unable to access your details and provide you with an accurate update.

Respuesta de Grizz

29 may 2025

Hi Naqeeb,

We sincerely apologize for the frustration and concern you've experienced with your order. It's completely understandable that waiting for essential equipment, especially with a deadline like your fight next week, is incredibly stressful, and we regret any anxiety this delay has caused.

We want to clarify that your order was successfully delivered on October 30th. We have tracking information that confirms its arrival. We understand there might be a disconnect, and we want to help you locate your package.

We also deeply apologize if the lead times for our handmade items and the overall delivery schedule weren't clear enough before your purchase. We are actively working to make this information much more prominent and impossible to miss during the checkout process, as your feedback highlights a critical area for improvement. Our aim is always full transparency, and we recognize we fell short here.

Respuesta de Grizz

29 may 2025

Sehr Ali Ox

Es tut uns aufrichtig leid zu hören, dass Sie eine so negative Erfahrung mit Ihrer letzten Bestellung und unserem Kundenservice gemacht haben. Wir verstehen Ihre Frustration, da Sie die falsche Displayfolie erhalten haben und Schwierigkeiten bei der Rücksendung oder dem Umtausch hatten. Das ist definitiv nicht der Eindruck, den wir hinterlassen möchten, und wir entschuldigen uns für alle dadurch entstandenen Unannehmlichkeiten.

Wir möchten diesen Vorfall genauer untersuchen und eine Lösung für Sie finden. Leider konnten wir Ihre Bestelldaten anhand des von Ihnen angegebenen Namens nicht finden. Um uns zu helfen, Ihren Einkauf zu verfolgen und Ihre Anliegen zu bearbeiten, könnten Sie uns bitte Ihre Bestellnummer oder die E-Mail-Adresse mitteilen, die Sie bei der Bestellung verwendet haben?

Respuesta de Grizz

Actualizada el 22 jun 2025

Hi Lejon

We are truly sorry to hear about the extremely frustrating experience you've had with Grizz Shopping. We understand your disappointment and anger, and we sincerely apologize for the significant delay in receiving your order and the inconvenience of being asked to resubmit your address and email.

We've investigated your case thoroughly and confirmed that your package was successfully delivered on June 20, 2024. We understand this information may be surprising given your review, and we want to work with you to understand what might have happened.

We are committed to providing a positive shopping experience, and it's clear we fell short in your case. We want to regain your trust and resolve this issue. Please contact us directly at support@grizzshopping,com so we can discuss this further and understand why you haven't received your package despite our records showing it as delivered. If there's been a misunderstanding or a delivery error, we are eager to rectify it.

Respuesta de Grizz

29 may 2025

Hello Charles

We sincerely apologize for the frustration and inconvenience you've experienced with your order. We understand your concern and want to resolve this for you as quickly as possible.

To help us investigate your order status thoroughly, please send an email to support@grizzshopping.com with your full name and order number. Without this information, we are unable to access your details and provide you with an accurate update.

Respuesta de Grizz

13 may 2024

Hi Bryan, thank you for sharing your Grizz experience. We're sorry for any inconvenience

We have checked our system and confirmed that your order was successfully delivered on May 2, 2024, via USPS. As a general policy, we are not able to intervene in the shipping process of third-party carriers. In such cases, we recommend that customers contact the shipping company directly to inquire about the status of the order using tracking number that we provided.