My caravan insurance was due to be renewed and I was notified. I phoned them and was dealt with efficiently and the person LISTENED to me. The price was good and they promised to send me a hard co... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
This is the second time I’ve used grove and dean and the cover looks very comprehensive although the cost varies month on month when searching from £200 ish to £2k for the same vehicle. Also on can... Ver más
La empresa ha respondido
First off the renewal cost was cheaper than that furry little meercat. The renewal process itself was straight forward and easily completed online. No hidden costs, everything was upfront, and the... Ver más
La empresa ha respondido
Long time customer, first time poster. G&D are always great and give me the best price for my classic car insurance. The customer advisor Isabel Vaughan was amazing. She was very helpful and made it a... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Grove & Dean
Escrito por la empresa
Established in 1974, Grove & Dean is a family run business actively investing in the training and advancement of our staff, priding ourselves in offering the highest levels of expertise and customer service.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
Información de contacto
7 Station Lane,, RM12 6JL, Hornchurch, Essex, Reino Unido
- 01708 925059
- customer.care@grove-dean.co.uk
- www.grove-dean-insurance.co.uk
4,6
Excelente
16 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I was struggling with a problem not…
I was struggling with a problem not associated with Grove & Dean but my previous insurer however Linda the lady I spoke to cuildnt have been more helpful and the advice she gave enabled me to go on and solve the problem.
28 de septiembre de 2026
Opinión espontánea
Respuesta de Grove & Dean
Hi,
We are so pleased to hear that our team was able to provide such helpful advice, even for a situation outside of our direct services. We are glad we could assist you in resolving your problem.
Kind Regards,
Chloe
Grove & Dean.
Cheapr than others
21 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
Thank you for taking your time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Grove & Dean.
We’ve been with them for years for a…
We’ve been with them for years for a couple of classic cars. Katie was particularly helpful in arranging agreed valuations
29 de septiembre de 2026
Opinión espontánea
Respuesta de Grove & Dean
Hi,
We're so happy to hear of your long-standing satisfaction with our services for your classic cars. We're also glad that our team provided such helpful assistance.
Kind Regards,
Chloe
Grove & Dean.
Respuesta de Grove & Dean
Hi,
We're so happy to hear you found our information clear, the process smooth, and the price good! Thank you for your wonderful feedback.
Kind Regards,
Chloe
Grove & Dean.
Easy to deal with
I've always found that dealing with customer service a very easy experience! Question's are always answered in a simple to understand manner.
24 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We're so pleased to hear that your interactions with our customer service team have always been easy and that your questions are answered clearly.
Kind Regards,
Chloe
Grove & Dean.
Better price than my existing policy.
18 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We're so pleased to hear that our policy offered a better price compared to your previous one. Thank you for sharing your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Respuesta de Grove & Dean
Hi,
We're so pleased to hear that you found the renewal process simple and easy, and that our pricing was competitive. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
I have always found you very helpful…
I have always found you very helpful whenever i have got in touch with you . And i have found every car/van i had insurance quotes on you have always been the best price and give a better service.
21 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We're so pleased to hear that you've consistently found our team helpful. It's wonderful to know that we've been able to offer you the best prices and excellent service for your car and van insurance needs.
Kind Regards,
Chloe
Grove & Dean.
I had to call up and recover a lapsed…
I had to call up and recover a lapsed policy. Very helpful gentleman on the phone assisted and got my policy up and running.
12 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We're so glad we could help you get your policy back on track. We appreciate you sharing your positive experience with us!
Kind Regards,
Chloe
Grove & Dean.
Respuesta de Grove & Dean
Hi,
We're truly happy to hear that our team has consistently provided helpful service and kept your home insurance affordable. Thank you for your kind words!
Kind Regards,
Chloe
Grove & Dean.
Very good communication explained…
Very good communication explained everything very happy thanks van insurance
21 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We're so happy to hear our communication was excellent and everything was clearly explained for your van insurance! Thank you for your kind words.
Kind Regards,
Chloe
Grove & Dean.
Great personal service
22 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
Thank you for taking your time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Grove & Dean.
Hasstle free service?\ price cannot be beaten
Hasstle free cheap insurance.\n The best AR could find
22 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We're so pleased you found our insurance to be hassle-free and affordable. Thank you for your wonderful feedback; we truly appreciate it!
Kind Regards,
Chloe
Grove & Dean.
Louise who I spoke to over the…
Louise who I spoke to over the telephone was most pleasant and helpful.
21 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We're so pleased to hear that our team member was pleasant and helpful during your call. Thank you for sharing your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Great experience!
Long time customer, first time poster. G&D are always great and give me the best price for my classic car insurance. The customer advisor Isabel Vaughan was amazing. She was very helpful and made it a very stressful free experience.
24 de septiembre de 2026
Opinión espontánea
Respuesta de Grove & Dean
Hi,
We are so happy to hear that we consistently provide you with excellent service and the best prices for your classic car insurance. We are especially pleased that our advisor made your experience stress-free and helpful. We truly appreciate your kind words and continued loyalty!
Kind Regards,
Chloe
Grove & Dean.
Respuesta de Grove & Dean
Hi,
Thank you for taking your time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Grove & Dean.
Grove & Dean - £35 for doing nothing
I took out Home insurance with Grove & Dean, but within three hours I found better cover and a lower premium with another broker. I phoned Grove & Dean and advised that I wished to cancel, but I was advised that as the policy wasn't active I must email to cancel. I emailed and in due course I received confirmation. Imagine my surprise when Grove and Dean charged me a £35 brokers fee. Taking £35 for doing nothing should send a message to prospective customers.
Reply to Grove and Dean response.
Molly from Grove and Dean replied stating that the fee stood due to admin costs. As a member of the staff on the initial phone call stated the policy had not been created, what are the admin costs.
Processing the application - NO
Arranging the cover - NO
Regulatory requirements - NO
Administer the policy - NO
Nice try Molly, but no cigar
19 de septiembre de 2026
Opinión espontánea
Respuesta de Grove & Dean
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience.
We would like to clarify that our £35 cancellation fee is clearly disclosed before purchase and forms part of the policy documentation and terms provided to customers. While your policy was cancelled within the 14-day cooling-off period, this fee is not a charge for insurance cover itself, but an administration fee for the work carried out by us as the broker in arranging and setting up the policy.
As a broker, we incur costs when establishing a policy, including processing the application, arranging cover with the insurer, carrying out regulatory requirements, and administering the policy on your behalf. These costs arise regardless of how long the policy remains in force, which is why the administration fee applies when a policy is cancelled during the cooling-off period.
We appreciate that finding a more suitable policy elsewhere is frustrating after purchasing cover, and we understand your disappointment. However, the fee was applied in accordance with the terms that were agreed to at the point of sale.
Thank you again for your comments, and we wish you all the best with your new insurance provider.
Kind regards,
Molly
Grove & Dean
Our telephone conversation was helpful
Our telephone conversation was helpful, documents in post as requested. Thank you
18 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We're so glad our telephone conversation was helpful and that we could promptly send the documents you requested. Thank you for your kind feedback.
Kind Regards,
Chloe
Grove & Dean.
Every thing went like clockwork setting…
Every thing went like clockwork setting up the policy and competitively priced.
15 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We're delighted to hear that setting up your policy was a smooth process and that our pricing met your expectations. Thank you for your wonderful feedback!
Kind Regards,
Chloe
Grove & Dean.
I received good service and my question…
I received good service and my question and changes were dealt with efficiently . I felt the price was reasonable too ….
19 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We're delighted to hear that you received good service and that your questions and changes were handled efficiently. It's also wonderful to know that you found the price reasonable. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.