The Guinness Partnership Opiniones 7081

Reported insufficient hot water on 11th May 2026. Called several times since about it. Should have been legally looked at within 24-48 hours. First visit Guinness booked was for 11th June 2026 after complete run around, which was cancelled by phone at approx 14.00hrs on 11th June. Told next engineer availability 25th June. Told man on phone about partners ailments and at hospital on 25th June, was told he only books appointments and recieved text that visit booked for 25th June. Very unprofessional service provision. Called Guinness Partnership again and only got a visit booked for 12th June because I sited health and safety responsibilities of Guinness Partnership. Plumber turned up at 0800hrs on 12 June just to be told he cannot fix because he does not know how. Hot water still not appropriate temperature. Am now seeking legal advice from local authorities concerning breach of contract and health and safety failings. Have to boil kettle to clean dishes which increases risk of scolding to both tenants.

A terrible housing association with a even worse customer liaison team.

Thank you Guinness for making my life a lot worse and messing with my mental health it’s a lot worse now thanks to Guinness!

My neighbour came onto my garden and removed all of my stones and whilst doing they were calling me a nonce and was shouting it out in the street. After two years of complaining to Guinness and the housing ombudsman the housing ombudsman ordered Guinness to clean the area from the stones and the mess that was left. Guinness hasn’t done this. They came onto the garden and dug it all up and didn’t remove any of the stones so it’s just as much of a mess than what it was. I can not use that area to store my bins because it’s freshly dug mud and it will make a mess each time I move my bins. As a result of the damage done by Guinness contractor I have removed my property from the housing swapping website because it looks like a mess. So now I’m stuck living here and am still being harassed by my neighbour. I asked Guinness that I have no contact with Jolene Mackenzie and for her to have nothing to do with me. Jolene is now signing important private paper work for a house move so I can’t do that either now thanks to Jolene and Guinness. I have been saying to Guinness for at least 3 years not to speak with Jolene but I have again been ignored.

The gentleman on customer service today was absolutely outstanding. He was very helpful, informative, and listened carefully to every single thing I had to say. What really stood out was that he genuinely seemed to care about my health — when I had to move around to show him what I meant, he kept reminding me to take care and be careful, which meant a lot.

He was wonderful to talk to: understanding, cheerful, and such a happy, friendly person. He helped sort out several issues for me, and gave me all the clear reference numbers I need, just in case I have any questions or problems later on. One of these matters had been dragging on for ten years, and he handled it properly and patiently.

I have spoken to him before, and he is just as excellent every time. He is a true credit to Guinness, and a real pleasure to deal with. It makes such a difference when you speak to someone who actually cares and wants to help. Highly recommended.
Thank you very much Andy R

Call was answered very quickly and the operator on the other end was such a nice guy very helpful and polite

Sophia from customer services provided a perfect service, empathy for the issue and a pleasure to talk to.
Guinness customer services continually provide a five star service and do their best to cover the failures of service manager who seem just to ignore all issues and rent paying tenants

Very understanding and informative . I felt genuinely cared about and was reassured about the thing I was worried about. He was Kind polite, and most importantly - human . Thank you for your kindness Howard.

Sophia was very helpful and made me feel more at ease after the call. Thank you for your help today.

Sophia, answered very promptly was very patient, polite, and understanding, I explained the whole situation and managed to get it resolved very quick and easily amazing customer service

Dian was really lovely throughout and very helpful. Made the call very easy great thank you georgie

Spoke to a lovely lady called Sophia, was very helpful with my concerns and couldn’t fault her

Spoke to the lovelt Curtis today and he resolved 2 issues very quickly and efficiently. Thanks Curtis

My experience with the management at Guinness is appalling, the builders were excellent especially Pawel. I didn't get the names of the others. Excellent

The member of staff was very helpful.unfortunately he was unable to get through to the person who I needed to talk to not his fault.

The chat was very easy to access to get the repair sorted and the agent was very helpful and thorough

Just spoke to Mike and Amanda at Guinness as I can't get my Guinness account to work.

They were both very helpful, I was impressed with their patience and knowledge.

My problem is still ongoing but Amanda has assured me that she will get this sorted very soon.

Thank you, Jill and daughter Sue

I have just spoke with Howard regarding my problem. He was very helpful and sorted out my problem. Very polite.

Understanding of the situation, compassionate and very helpful in trying to resolve the situation

I spoke with Jack he was very helpful and managed to get me through to the department I needed

Very polite and helpful

Called to report a repair to alley gates the lady named Nomana was absolutely amazing and very helpful